I never leave negative reviews but felt compelled to for this pisspoor establishment. This dealership is completely unprofessional and unresponsive. My 2017 Jaguar F Pace has had several issues over the last year and each time it took several days of calling to get an appointment scheduled. I asked to speak with the general manager several times to complain and he never responded or followed up. I recently decided to give one final try hoping to get a better result and to no avail. I called to get an appointment for a scheduled maintenance and Thomas indicated he would speak to my service rep, Joe and call me back and he never did. The customer service at this dealership is abysmal and I contacted corporate to let them know. If I could give zero stars, I would. I will take my F Pace elsewhere and suggest you do the same.

Our salesperson ARNOLD BONSU was absolutely the best part of buying a car from here...Unlike most car-buying experiences...Mr. Bonsu is the consummate professional...He was kind, helpful and responsive to all of our needs...He went above and beyond to ensure our car buying experience was painless...Land Rover West Columbia is lucky to have Arnold Bonsu as a part of their team...Go visit him today!

The service was great! Garrett and John did a great job getting me in the right vehicle for me. Thanks again!

My Jaguar came from another dealer. This was its first service and I was concerned about servicing at a different dealer. I was delighted to find the service advisor, Joe Simoules, took time to explain the Jaguar warranty and service programs and provided advice on a few use items. Everyone there was welcoming and helpful.

I was talking to a sales guy from this dealership with serious intentions of buying Jaguar F type R. Our primary means of communication was via text message. I respectfully asked whether a reasonable amount of discount is possible on the vehicle and the sales guy responded in an insulting tone. A huge disappointment with the kind of customer service offered for someone buying a car with a 6 figure msrp. I decided to choose another dealership and am happy so far with their service.

Awesome. When I decide a to upgrade my Jaguar, this is the place I will come to .

Had a horrible experience with the service department at this place. My F-Pace is great without any issues until I got my 2nd year service done at this place. After the next day of service, when I am driving with family suddenly smoke came out of engine due to oil filter leak and car had to be towed. Again after 2 weeks engine had a check engine light and engine is shutting off and vehicle is shaking when I brake and stop at red signal. To explain the issue and get the vehicle there to dealership I had to call many times and no response. Very unprofessional.

Recently purchased a F-Pace here. Devin Waters was my Sales advisor, who was great to work with. Have one of the better selections of Jaguars in the area and was a pleasant overall experience. I would recommend and go back after the experience I had. Ask for Devin, he was great to work with.

Jaguar Bethesda couldn't get my registration, plates, and inspection sent within the 60 days the original temp tags had on them. Due to this incompetency they emailed over another temporary tag with the incorrect zip code. Due to this progressive thought the car was located in NYC, tripling insurance rates. Now I have to jump though unnecessary hoops due to this dealers actions. The car was not as pictured, wool pad burn through on the paint that was never fixed or mentioned.

Jaguar Bethesda couldn't get my registration, plates, and inspection sent within the 60 days the original temp tags had on them. Due to this incompetency they emailed over another temporary tag with the incorrect zip code. Due to this progressive thought the car was located in NYC, tripling insurance rates. Now I have to jump though unnecessary hoops due to this dealers actions. The car was not as pictured, wool pad burn through on the paint that was never fixed or mentioned on pickup.

This dealership went downhill. I in the past 10 years have bought 6 Rovers and never had a bad experience until this past week. I went to buy a car and the finance girl was anything but less then pleasant. In my 20 some years of buying cars, I never has such a disrespectful person to deal with. I did not need financing I just was buying the car. Easy in and out. She made me wait 3 hours, then I came back the next day and again she made me wait another 45 mins. Her lack of communication was appalling. How she has worked for a company so big for 6 years is beyond me. I understand she is gone in 3 more days to a new location in another state. Good luck to that dealership. She should be fired!!!!!! The manager there Brett was AMAZING!!!!!!!!!! The next guy Kenny who jumped in to help was a perfect display of what a finance person should do and be. However, I will have to think 3 times before I buy another car from Auto Nation. For the manager Brett to go beyond to smooth this easy deal over, and for others to help, this was sad. You have a little spoiled child, literally a [non-permissible content removed] doing finance work for a high line group of people. I am still furious over her words and also her attitude. I will reach out to corporate. She should be more respectful towards buyers. This dealership has gone to [non-permissible content removed] for many other reasons, she is the icing on the cake.

Wonderful staff, as always! Kenneth’s customer service is awesome! Kudos to the entire staff!

Horrible customer service and horrible service department! I will take my vehicles to Rosenthal Jaguar/Land Rover in Vienna, VA!!

I had an appointment for an oil change and tire rotation (vehicle care service) at 9am with Auto Nation and I left the dealership at 2:15! Totally unacceptable!!! The very reason why I do not have my Jag XF, Range Rover, nor my Jag F-Type serviced in BETHESDA! I would rather drive from Frederick to Vienna, VA for TOP NOTCH service!!!

I had a good experience with the people here, I had to travel from out of state to pick up the vehicle and the process took a little longer than expected but I got everything I needed and they were following up to see if I needed anything further.

Fast, friendly, and knowledgeable. Probably the best car service experience I’ve ever had.

My service manager is Joe and he is the nicest easiest going guy who makes you feel comfortable about the whole process of dropping off and picking up your car.

I bought a 2015 Mercedes SLK350 and am delighted. It is in great condition and was beautifully prepped for me to drive home. Thanks, Samantha!

Joe and Cludio are the best. Joe gets me the best price possible and Cludio goes the extra step to make sure the car is fixed.

Love my service consultant Joe!

I purchased a Range Rover HSE Td6 here back in April '18. Sales experience was good. The car had less that 30 miles on it. Now in Sept '18 with 4k miles, I got a service notification. Also, the screen goes black all of the time. I found out while there today there was a recall in my, I never got an email, letter or phone call about this. It took me 8 calls to service to get my car in. The loaner I got is absolutely filthy, service mgr was rude about my request for a better loaner. After this service, I plan to have my car serviced at another location, there's no sense in paying over $100k in cash for a car only to get unacceptable service. Suggest purchasing from another dealership.

I’d suggest going somewhere else. It takes a week to get an incomplete response if you get one at all.. After owning 6 Rovers over the years I was under the false impression buying from a Rover dealership would lend itself to a quality experience... that hasn’t been the case here. Like when the mirror FALLS OFF the outside of the car the second time you drive it.. I’d expect that dealt with.. but this dealership would opt to ignore the customer. I reiterate my previous point: there are plenty of other dealerships in the DC region.. I’d purchase elsewhere.

To start: they financed me through a company without my signature. Yes, you heard that right. The paperwork I signed wasn’t worth the paper it was written on with a different interest rate and all. Three months later they have never sent me real paperwork or responded to my requests for info. That doesn’t take into account the many issues with this vehicle/ they won’t even return my calls.

Simply the best customer experience with Charlie Holman!!! Class act and very helpful and knowledgeable. I highly recommend Charlie and the team!

I had a awful experience attempting to purchase this vehicle. I live out of state and was interested in a jaguar that i seen online i was paired with a salesman named charles that was basically worthless. He never had an answer to any questions and took days to reply with an answer. I went and purchased elsewhere which i would advise everyone else to do the same

I had a horrible experience purchasing my vehicle here. I love my Jaguar F-Pace, and I received a great deal on the vehicle from this dealer but I had issues making the transaction from the start. From telling me that I could not purchase the vehicle because I was out of state, to trying to get me to purchased a used loaner vehicle instead of the brand new vehicle that I was interested in. The major issue that I had was with the Finance Director. BEWARE. I believe that her name was Evelyn. Everything out of her mouth was lie. Very condescending and rude. She lied to me about the interest rate that I could get on the vehicle. I was shocked when I got to this dealership to find out that the only interest rate they allowed me to get on the vehicle was marked up more than 2% higher than what someone with my EXCELLENT credit should have received. Standard interest rates are common knowledge and available on the internet. She lied and said that this was industry standard rate and that it was the best that they could do. I was so angry because I had driven 3 hour to purchase the vehicle. She also lied saying that leasing was the best thing to do and how I would be stuck with serious fees and bills if I did not purchase several thousands of dollars in extra service warranties. She treated me as if I was less than or very unintelligent. She tried to stall and make me wait longer at the dealership when I did not go along with her lies. I ended up taking the vehicle at the marked up rate in order to get the great deal on the price of the vehicle and to make my trip to Maryland worthwhile, but I refinanced with my credit union shortly thereafter. I researched this issue on the internet and learned that car dealerships have been being investigated for marking up the interest rates of MINORITIES for years. Not a surprise! It's very sad and my experience with this was horrible. If you must use this dealership, have your financing ready before hand! I did not because I found this great online deal Saturday and drove to the dealership on Sunday to make the purchase. So much more that I could write but buyer BEWARE.

I spent nearly the whole day here, and I didn’t mind at all!!! When I started my errand that brought me to Jaguar today I wasn’t exactly excited, as most people would be to purchase a new vehicle, because my circumstances were a tad unusual. HOWEVER, the team made my afternoon very enjoyable while they worked for HOURS to take care of me and make sure everything was as seamless as possible. I will DEFINITELY be back to upgrade in less than a year and highly recommend this business to anyone who is looking for a new whip (aka vehicle 😉). Shout out to all 3 gentlemen who made me feel welcome and who all stayed very late just to ensure I was happy. I had a blast and am pleased with everything - thank you!!!!

The sales experience was great as the goal is "the sale". Since then, customer service/communication has been delayed and subpar. I followed up with my sales rep on two different occasions leaving voicemail messages and after the second message she finally returned my call. She pretty much accused me of lying stating that she never received my initial voicemail message and directed me to another department about an issue she agreed to resolve. I no longer feel like a valued customer and it has only been four months since my purchase date. I proceeded to contact the GM about my concern and I am still waiting for a return call after two weeks. I would not recommend this dealership if you want to forge a long-term relationship post sale.

Worst dealership i ever had the pleasure of dealing with. Salesman Charlie was completely useless and didn’t answer any questions. Would never recommend this dealership to anyone

Communication is awful. Service manager was supposed to return my emails and phone calls and nothing and it's been over three weeks. Purchase a $90K vehicle from here in July and then they ignore you. Inside Side door panel suddenly just popped off my XJL at 300 miles while driving down the highway. Was told I'd have to drive the 2 hours and wait while it's looked at. Registration and sticker came well after temp tag expired.

My wife and I drove 340 miles to purchase this car. The car was reserved for my inspection and test drive. It exceeded our expectations. We made the deal which included a fair trade price for my car. The sales and management staff were friendly and not pushy. We incurred difficulty in completing the deal due to poor communication from the GM regarding what to bring to close the deal. The staff was determined to stay as long as it took to complete everything. It was after 10pm! Impressive but could, and should, have been avoided if they had let the nice woman who goes over the features of the car do that while we were sitting around waiting for hours instead of at 9pm after the deal was finalized. Unfortunately, we had to spend the night in Bethesda instead of heading partway home, as planned. This was because the "maps" were not installed in the navigation system. They did so the next morning, @7:30, and we were on our way home. We were told by our salesperson, Samantha, that the GM, Mitch had agreed to reimburse us for our overnight stay since the car was not ready to take as promised. It has now been over 3 months and we have not been repaid. We have contacted Samantha and Mitch, several times only to be told they would check on it...but no results! Interestingly, Mitch told me several weeks ago upon my last inquiry, "so sorry you have gotten lost". Hard to imagine a GM from a Jaguar dealership would care so little about keeping his word. (The room expense was $114) In closing I want to recognize Joe, Service Mgr, for making sure the navigation system was installed first thing the next morning. He was great! We love our car but cannot recommend doing business with this dealership. Call me old fashioned, but when you tell someone you're going to do something, you do it.

I've had a wonderful experience purchasing a Jaguar XE. Samantha Cambridge was the sales associate and she helped me from selecting the vehicle to finance options. She gave me the best deal ever and was generous enough to give me a Jaguar license plate. I would suggest this place hands down.

Very nice people. They know everything about the cars.

Fantastic service department and friendly staff. Joe S. was great to work with and kept me informed from start to finish. I will definitely bring my F-Type here going forward.

Uhm mixed feelings. Felt they were a bit condescending so I ended not buying here

The BEST Jaguar Dealership in the Country by Far!!! I highly recommend it!!! 10 Stars!!!!

This is our 3rd landrover from this dealership. The service has been lacking in professionalism and standards in the last year. For our next truck will go elsewhere. This will be my third visit in 6 months for the same issue. Disappointing.

I am enjoying my new 2018 Jaguar XF S AWD Sportbreak. Jaguar Bethesda has extraordinary personnel who provide excellent sales, service, parts, and much much more.

They are courteous and well organized. I went in for a Jaguar recall of the passenger air bag. While there they noted another part subject to a previous recall, part of the computer, and they replaced that as well. Car was ready when they said it would be and of course I couldn't complain about the cost.

This dealership is listed as a Autonation vehicle service center, false! DO NOT take your vehicle here if its not a Jaguar or Land Rover. Even with 2 week advance appointment, they are unprepared and incapable of servicing "other brand" vehicles. They WILL, waste your time.

EDIT: This is the dealership that stole a woman's identity to purchase a fully loaded Range Rover and ship it to china to be resold. Look it up it was in the news 3 years ago. I'm not surprised at all though. Called the service department with a few questions, got an extremely rude and snarky staff. Worst dealership I have had the pleasure of not doing business with. When you ask to speak to the managers they say the managers are out of the office. All of them are out of the office? Yeah right.

Between an incompetent GM and the lack of communication, professionalism, and customer service, I would say building and purchasing another Range Rover from fhis location will never happen again. I also recommend no one else buying a vehicle from here. I have called corporate (in which Jackie) did not want to provode me but of course I still got it. The GM Mitch avoids our calls and the problem is still not fixed

I am leaving this review as it appears the dealership is quicker to respond here than to direct calls and emails. After delays with relatively straightforward repairs to my car, I have been unable to get an update on status. In fact, I have been unable to reach anyone in service. I called sales (of course someone picked up), who asked why I didn’t call service. I would like my car back, preferably repaired.

Make sure you check your APR with these folks. I was riddled with excitement when I bought my vehicle only to discover that I was being totally ripped off on the APR. I put $ 20,000 down on a vehicle and I got the worst APR (With Fantastic Credit). Also, it took forever for someone to even help me. I walked around the parking lot for an hour before someone even asked me if I needed something. Maybe it was because I didn't look wealthy, but hey....I bought the car. After they "warmed up" to me the service was good, but every person in sales knows that you never know who the customer is. Everyone should at least be greeted and asked for help within the first 20 minutes or so. To add I came in the next week to check on my tags and the people did not even know me. Finance looked at me like a deer in headlights after I spent hours filling out paperwork with them and going over ridiculous amounts of paperwork. If you want to buy a luxury car don't buy it from here. The service will not be personalized, the maintenance department does not communicate with sales, they will fluff you and put you out the door with a ridiculous loan amount and the cars are really not as great as they seem. If you are shopping for a luxury vehicle do your homework and shop your APR as well as your acceleration and options. Do not make the mistake of trusting a brand just to trust it. Jaguars are not truly a great car. DO NOT go into the dealership in awe. The stereo system is terrible and the acceleration is not worth 50-60,000 dollars. If you want to spend the money and have the money go up the street to Porsche. The customer service is freaking beautiful, the cars are beautiful and they actually remember you.

Just a great experience with a great sales agent.

Be on the lookout at this establishment pricing and financing is a zero sum game for them! You would think by now that car dealerships would realize the your loss my gain mentality is dying out. Come with your pricing service and financing in hand and do not waver! Would strongly recommend you take your business someplace else.

In 2017 I purchased a 2015 CERTIFIED PRE-OWNED F-TYPE R $80k out the door, quick and smooth to make the sale took almost 3 months to get my tags POOR communication with the tag and titling.... and poor follow up from sales staff to see the deal through.......which caused me to get tickets for parking in my residential neighborhood. I had to complain to the GM to refund me the processing fee for the horrible experience..... and so he did which was fine though now I had to pay tickets!. Then find out later when trying to trade the car in that Jaguar Bethesda never registered the car to be Certified preowned and when it was appraised that it could not be adjusted when they tried to correct the issue. Lost a couple thousand on my trade in because of this mistake NOT HAPPY AT ALL .....Loved the car HATED WHAT I HAD TO GO THROUGH TO BUY IT FROM HERE. Brought the car here for service after damaging 2 tires. I purchased 2 tires at almost $400 from another shop so that I could bring bring the car to them and have them do a warranty claim on the damaged ones. They did the warranty claim AN D THEY THREW AWAY THE NEW TIRES I HAD CLEARLY TOLD THEM I JUST PURCHASED!!!!!!!..... I WAS LIVID! PROMISED ME A FULL DETAIL TO COMPENSATE AND THEN TELL ME WHEN I ASK FOR THE DETAIL TO BE DONE THAT THEY HAVE A NEW COMPANY THAT INST AS GREAT ANYMORE..... WTH????????? I noticed that they had a traded IN 2011 MERCEDES E550 for sale in which i wanted a second car...... and I sat at the dealership almost 2 hours trying to work out the deal and giving them my credit to pull..... they said that the vehicle had not been inventoried /prepared for sale yet and that they would let me know first thing in the morning so that i may purchase it. I made it very clear to the sales rep and manager I wanted the car and was ready either with cash or financing. They promised as soon as its ready they would call me to purchase it...Next morning I got no call so i called and they told me they sold it to someone over the phone! PISSED AND THE MANAGER GAVE AN EXCUSE THAT SHE DIDN'T KNOW I WAS TO BUY IT! SERIOUSLY????? NOT HAPPY WITH THE SALES ON THIS ONE EITHER. I have purchased a 2017 f tpe svr that i have brought here for service due to an emergency...once again they have NO LOANERS....its sad u buy a $125,000 car from JAGUAR and they never have loaners or try to push your service appointment out to when they do.... I was told that they would let me know if any came in by the end of the day on Friday...GOT NO CALL FROM THE .... NO CALL TO EVEN TELL ME THEY GOT MY CAR IN SERVICE AFTER IT WAS TOWED THERE......NO CALL THE NEXT DAY IN WHICH THEY ARE OPEN ON SATURDAY AS WELL.. I WAS CALLING THEM AND GETTING THE SERVICE DEPARTMENTS VOICEMAIL ALL DAY!!!!!!!!... THEN I CALL MONDAY AND THEY TELL ME I CAN PICK ONE UP AT 5:30PM... I GET THERE AND THEY HAVE NONE !!!!!!!! A 45 MIN RIDE TO THIS DEALERSHIP ... THEY DIDN'T EVEN CALL AND SAID THEY GAVE ALL OF THEM OUT ALREADY WITH NO EXPLANATION TO WHY THEY PROMISED ME THEY WOULD HAVE ONE READY FOR ME!!!!!! I AM NOT HAPPY WITH THE CUSTOMER SERVICE HERE... IT IS ALL AROUND HORRIBLE... SHORT STAFFED ... CLEARLY NOT ENOUGH MECHANICS... NOT ENOUGH LOANERS AND NOT ENOUGH MANAGEMENT TO MANAGE STRUCTURE OR PROCESS HERE.... I HAVE SINCE LEFT A VOICEMAIL ON THE GM PHONE LINE CONVEYING MY EXPERIENCE ....(WHICH I HAVE DONE BEFORE AND GOT NO RESPONSE ) BECAUSE NO ONE IS EVER AVAILABLE TO ANSWER THE PHONE UNLESS ITS A SALE... WHICH IS RIDICULOUS MY REVIEW??? SALES ARE TYPICAL... PRESSED FOR SALE... POOOOOOOR FOLLOW THROUGH AFTER YOU SIGN TO BUY.. SERVICE? A JOKE.....ATTITUDES ....UNRELIABLE.... AND SEVERELY UNDERSTAFFED AND POORLY MANAGED... I REALLY LOVE MY CAR BUT HATE HAVING TO GET IT SERVICED ITS REALLY THE SAD COMPARED TO OTHERS LIKE MERCEDES AND INFINITY..HELL EVEN MY TOYOTA I HAVE HAD..... PEOPLE HERE APPEAR TO BE OVER WORKED OR SIMPLY LAZY UNLESS ITS A SALE...... I WILL CONTACT JAGUAR CORPORATE AND FILE A FORMAL COMPLAINT IF THIS CONTINUES.....

The staff at Jaguar Bethesda location are the best. Randy and Jon made the entire process pain free from start to finish. I really appreciated their attentiveness to my needs and ensuring that when I walked out I was completely satisfied. Raul did an amazing job of showing me how to utilize the features inside of my F-Pace. Overall I'm satisfied with my purchase and thankful for the assistance I received from the Jaguar Bethesda staff.

The staff at Jaguar Bethesda location are the best. Randy and Jon made the entire process pain free from start to finish. I really appreciated their attentiveness to my needs and ensuring that when I walked out I was completely satisfied. Raul did an amazing job of showing me how to utilize the features inside of my F-Pace. Overall I'm satisfied with my purchase and thankful for the assistance I received from the Jaguar Bethesda staff.

Just purchased the 2002 gs300 Lexus over the past weekend. The car runs extremely well and my son and I are so happy with this decision. I would absolutely recommend Jaguar Bethesda to anyone whose looking for friendly service -without the added stress and pressure from other dealerships. Our sales associate, Samantha Cambridge, assisted us the entire time and made the car buying process a breeze. She was thoughtful, friendly and kind! I truly feel blessed by her guidance, and I highly recommend her for your car purchasing experience. 5 stars!!

Service Manager, Joe, was pleasant and helpful, however, I brought my Jaguar XF in for an airbag recall and the first time when I received my car back and the panel above the glove compartment for the airbag was still askew. They brought the car back in and fixed that, apparently they forgot to reinstall a clip to hold it in position.... A week later, when the weather got warm, I turned on my AC and found out that the center vents didn't work. I checked with JLR SDD and it showed that there was an issue with the air distribution motor panel. The error detailed that it occured on the exact day when the airbag was replaced. I brought the car in a week later and Joe said they would take a look at it. Apparently there was something preventing the air distribution door. Not sure what got stuck there or got left behind but they fixed it. I received the car back drove off, however I looked at the panel again, it was skewed on the top this time and the wood paneling underneath of it was loose! I don't understand how they can release a car back to the owner without it looking as it was or better. I turned around and went back and Joe got the mechanics to fix it. Joe was obviously upset that this was the 2nd time around I had to go through "incomplete" work, especially since it happened the first time around. Quality control is lacking, in my experience. The mechanics should take pride in their work and I don't know if they are just too much in a rush or don't really know how to do this type of work, however they must be getting a lot of recall work for the airbags as this involves almost every XF sold before 2015. I expect a much higher level of competency and quality especially from dealer. But I guess that is why I have my own trusted independent Jaguar mechanic do the work on my cars. Three positives: They fixed it for no charge, they didn't try to weasel out of their own mistake, they provided a loaner car for the inconvenience of the service, Joe was pleasant to work with.

Got my car serviced and Phil is the service advisor that's on it! He's super helpful and keeps you update on everything that's happening to your vehicle, but he's not intrusive to your day. I was put in a loaner car, which should've been a nicer vehicle than my current vehicle I have as to increase their Sales, but it's not a big deal. I'm pleased with how Phil treated me with respect and spoke to me like he's got sense. I am a younger guy and he didn't treat me like a child. He spoke to me in a courteous manner and that's what's going to keep me coming back. Mike Smith, the Service Director, is a fair and straightforward individual, also. Now, things that they can improve on, making sure that I'm greeted, as soon as I pull up by someone who is "cheerful and smiling" and make sure there are no water spots on my freshly cleaned car. All in all, a good experience, plus they show car related shows in waiting area!

When you come to them with a warranty issue - check engine on, they will advice to make appointment and come back in two days. When you ask them if it safe to drive two more days, they say “we do not guaranty that it will not stop in the middle of highway”. When you ask them at least to read the check engine code and say if car will not break till the appointment, they threaten to call police for annoying them, because it is 4:30 pm and everyone wants to go home. That is how the are willing to help and to provide “exceptional customer service”.

An update to my first review after the manager seen it. I still have not been reimbursed and to boot she claims to handed this over to a new manager Racheal. See attached text photo from Amanda! My last up date due to Racheal took charge and rectified the situation and I have been reimbursed as promised. Thank you Racheal and continue to do good for your customers as the new manager. Sorry you were pulled into this situation from previous management.

Great customer service.

I have got the best response from the service team at Bethesda and each time I get in touch with Joe, he makes sure I get the Jaguar service and always sets the bar high as the brand. I have always been satisfied with the service here compared to other Jaguar dealer's in this region. Recommend this place for sure! I have a Jaguar XF 2016.

The most positive car buying experience I've ever had. No hassle and everyone was so nice and helpful. In particular, David Engel and Steve Rogerson were great! Can't recommend them enough.

I have a vintage (1994) Jaguar, which I've owned for 10 years, and am recently experiencing a problem with my steering. I know this car very well, due to the long ownership, and this steering problem is something new. I brought the car to Jaguar Bethesda this week and wrote up an entire page of symptoms, along with a full description of the work that had been performed on the car in the last 5 years. The mechanic went for a ride with me and said he feels the problem. He then puts the car on the lift and shows me some bushings in the front that he said were all worn out, thus causing the steering issue. Sort of made some sense. He also pointed out some bushings/mounts and metal arms at the rear of the car that looked old and worn. He determined that the steering issue was being caused by the bearings in the REAR...now, this does NOT make sense to me! I asked if he was sure, and he said he was 100% sure. Bottom line: a $2,860 bill later, and the car feels exactly the same as when I brought it in complaining. The steering has not been helped one little bit; still messed up. I'm just $2860 poorer! The entire thing was misdiagnosed! It's like I went to the hospital complaining of dizziness, and they gave me a hip transplant, even though my hips were fine. The dizziness is still there, but they say, well, your hips weren't looking so good anyway, so at least you now have new ones. Why don't you come back in and we can look at the dizziness thing again....Wut?? I'm quite pissed, and considering all of my options at this point.

The process was pretty good. My salesman, Arnold was very helpful with trying to find the right model that suits my needs. Sales manager, Amanda was very helpful as well. The entire team made the purchase experience pleasurable. The dealership is a good size. However, the lot that it sits on is very tight and on a busy day it can be difficult to physically get in and out.

I did not purchase my car at this dealership. I had it serviced there due to a open recall. They gave me a loaner car for a few hours, which was great; however, upon my return to pick up my car, there was a deep scratch (that wasn’t there when I dropped it off) at the rear of my car. I was pretty upset. The service advisor, Joe S., quickly had them to buff out the scratch. It is still noticeable; however, I commended him for his effort. As far as the car wash, it left hard water stains on my car, of which I had to wax my car to get them out. The only reason why i gave 2 stars is because of Joe. There seems to be a lack of care for your vehicle when left for service at this dealership. Unfortunately I will not come back to this establishment.

Be careful buying jaguar cars at this place. They seem to sale cars with problems and their car service is abysmal. I have a Fpace with lot of issues. Every month i have to take the car once or twice to resolve issues on the car since i bought the car in 2017. Even thought the service department had fixed some of the issues they are extremely disorganize y lack communicating when the car is ready to pick up. In my last encounter my car had issues: The front passages window is not working, Auto Start/Stop is not working and i had been stating that there are issues with the navigation system. They spend a whole week with the car and email me to pick it up on a Saturday, the car is ready. I came in and i had to wait almost 1 hour to get the car delivered. After delivering the car the car had the same issues because I checked the issues right in their parking lot. They had to give another loaner and leave the car. They seems to be lying that they are really fixing the cars and doing workarounds to solve the issue and/or their quality of work is extremely bad. Be careful and I hope the consumer of affair of the State of Maryland investigate this dealership. Here some of the issues: -The delivery on the car was not good not to say bad. Gas cap was left open for 2 days. -Swirl marks upon delivery issues -Serious Engine overheat/engine coolant problem. Car needed to be tow to the other dealership. engine coolant tank expansion coolant cap -Tailgate Door Issue that required placing a rail. -Engine warning sign on twice -In Control Touch system is shutting down unexpectedly and deleting the my settings. -AC sometime for works fine and other it does. It blows warm air when it auto stops and sometime it feels that it is not cooling enough at the temperature that is set -Brake Pedal feels a low not sure if it is by design but it feels weird and uncomfortable.

The initial purchase was smooth as any person could of wanted it however, once the sale was over I have been ignored and my requests for my electronic key tag has gone unanswered since 12 January 2018 and it is now 15 February 2018. Just called again today and I could not believe that every extension I requested just rang and sent me back to the phones greeting system to start over. My sales rep has told me the new sales manager Rachael is going to handle this issue but I have never received a call let alone resolution to the problem! Take your business to a dealer that cares about you after your purchase date. Hopefully one day someone will call me or someone will answer the phone!

The initial purchase was smooth as any person could of wanted it however, once the sale was over I have been ignored and my requests for my electronic key tag has gone unanswered since 12 January 2018 and it is now 15 February 2018. Just called again today and I could not believe that every extension I requested just rang and sent me back to the phones greeting system to start over. My sales rep has told me the new sales manager Rachael is going to handle this issue but I have never received a call let alone resolution to the problem! Take your business to a dealer that cares about you after your purchase date. Hopefully one day someone will call me or someone will answer the phone!

Positive changes seem to be happening!

At first, I would say their sales team is very professional and friendly. They understand what customers need and deal accordingly. However the whole experience of buying and servicing a car from them has been worse, stressful and quite literally harassing for us. My family bought 03 cars from them, Evoque, F-pace and a Velar. There is a safety issue in the Velar which neither Range Rover nor the dealership reached out to us to inform that there might be something of concern. We came to know this after risking our lives at 70mph on Turnpike and then when we looked up online, we called them to inquire about it. Nonetheless they said, they can get it fixed. So we drop our car at the dealership on 11Jan2018 and take a loaner. On 15Jan2018, I get a call from their service guy (we don't want to take any names) that everything is fixed. We went there, took our car. We just drove 1 mile and had to return to the dealership as the issue was not fixed at all. The dealership never bothered to check if the issue was resolved. They just replaced the part and gave it to us. We had to take the loaner again and go home. From then onwards I had been calling the service guy almost every other day. He never picks up the phone and never returns the calls. The car has been sitting in their dealership since a month now and no one replies. Finally, I get a call on 08Feb2018 (yes, almost a month later) that the issue is fixed and they offer to drop the car at our home (we live in Baltimore). We said NO. We will pick up our car because we were damn sure they will mess up again. We reach there on 09Feb2018 to pick up our car. When we reached there, the service guy tells us, "well, technically the car is not fixed and there is nothin they can do about it. Range Rover people themselves cannot figure out what's happening. Right now they just made some changes which will block certain functioning of the vehicle and therefore won't cause any problem." I was so angry. Can you believe it, after spending a huge amount on buying the car, all I get is crap, a non-functioning vehicle. I told them, I would like to test drive the car. And not to my surprise the day-light on driver side was NOT working. They did not even bother checking out the car if the car is fully functional or not before giving it to the customer. This is their level of service satisfaction guarantee. They could not even see that the headlights are not working in a brand new car. Also, the car was dirty on the outside AND the inside. WORST SERVICE ever. And the service guy tells me to take it home. I said, I am not that crazy to drive a car without one headlight and I am NOT taking back an undone car. I had to force him to make him understand this. Someone at the dealership (again, not taking names) tells me, "to be honest, I would tell everyone to buy Velar next year, and not now" At first, this means I made a mistake by buying this car now, I should have waited. It was so disheartening to listen to this. Range Rover-Is this the message you want your customers to get-to not buy THE AVANT GARDE RANGE ROVER? Am I wrong in buying this car? If so, I would be glad to get a full refund on the car-a car which was driven just 2000 miles before going in for service for over a month. I took my family to buy cars from them and I swear to god I'm never going to buy even a single thing from them. The car is still in their dealership since 11Jan2018 and I am pretty sure they will mess it again. I am just looking for a way to get out of this mess. May God help me because Range Rover certainly can not.

I wrote a good review when I just bought my car which was true the service WAS a good experience but after you buy your car it’s like they don’t care anymore if you call them about something, they don’t do a follow up call , they don’t check up on your vehicle to see if your enjoying it they stop doing everything. You have to be the one who keep calling, they say they would get back to you, NOTHING, they stopped everything

VERY slow & little parking! It was a zoo trying to navigate parking!

I was going to buy 2 vehicles from this dealership but never heard back from them! Will never do business with them again. I had rather go to a dealership in California or Florida before this place that doesn't want to sell two cars at once!

I just brought the F pacer and my experience with this dealership and the people that work there, was far beyond my expectation. From the time that I entered the door to the time exited the door the professionalism the gratitude and empathy was amazing. Samantha sales person and help me and Amanda the manager I will recommend them anytime. BEST car buying experience of my life

Sherry Wood took excellent care of us during the purchase. Raul was very helpful in explaining all the bells & Whistles on the vehicle. We are very happy with this purchase.

I was interested in a used vehicle they had been advertising and called to see if it was still available. It had already sold which is completely understandable. Unfortunately the salesperson, Sherry Wood, was much more persistent than competent. She tried recommending a few similar vehicles which I was not interested in. There was one which would have worked unfortunately it was not actually available. She managed to waste several hours of my time and came up with contradictory stories for why the vehicle was not available. Clearly this dealership does not properly train its salespeople and they are overly aggressive and not at all helpful. Would recommend avoiding this place as their salespeople will quickly resort to excuses and lies in order to cover up their lack of knowledge.

Please be cautious. I was interested in buying a used car from this dealership. An appointment was made to sit down and talk about the car on a Saturday. However, a snow storm arose and I was unable to make the appointment. Of course, I reached out to David (my sales person) via text message an hour before my appointment, letting him know I couldn't make it. Apparently the number I texted him back with was a landline (this was the phone number he used to reach out to me previously). Hours after the appointment, I get a call from David. He says he never got my text because it was his landline. He goes on to say that my response to him was "appalling" and that I should have reached out to him earlier that I couldn't make the appointment and he hung up on me. After that, I honestly lost interest in buying a car from there. To make matters worse, he reaches out to my boss at my workplace notifying him of what happened. That I couldn't make my appointment...during a snow storm. As I said, be cautious.

Excellent Service, Thank you, Joe was Wonderful.

Bethesda had the most professional staff, they treated me like a highly valued customer and gave me very commercial terms. My deepest thanks to Amanda and Devin

I have been dealing with Jaguar in Bethesda for a loong time. The customer service. From the parking lot to the building is excellent. I have been there from early morning to afternoons and the respect and coutesy make you way to hang around and wait. My service service advisor, Joseph Simoules, really takes good care of my car. Great customer service

Just bought my Discovery Sport this week. Although the process can be stressful at some points, Alton was an amazing sales associate. John, the sales manager came in to help as well and turned out to be a gem. Both of these guys made the overall experience pleasant and I'm happy to have bought my car through them. But seriously, if you want great service, ask for Alton when you walk in.

Fixed everything, met time promised; Joe kept me informed and up to date on issues.

We bought a pre-owned vehicle yesterday and our saleswoman Samantha went above and beyond to make sure we were happy with our purchase. We love our vehicle and the excellent care they showed us. Thank you Samantha for everything😊

My experience buying a Jaguar F-Pace was excellent. Amanda, Samantha and Cheryl teamed up to give me red carpet treatment. They went great lengths to accommodate my busy schedule. The whole process was efficient and enjoyable. I will highly recommend.

Great car dealership and Wale is the best salespeople! Go see him and you will be glad you did!

Everything was great during the sales process. We didn't feel pressured. There's no negotiating on price and we got a very fair deal on our trade in. We exchanged a sedan for a van and post-sale there were issues with the tags. We wanted them transferred and were told multiple times that we couldn't do that. So I returned the old tags to find out that they were actually transferred (after the return had gone through). It was a giant headache to deal with. They also took a month to ship back something we accidentally left in the trade-in car and then sent it to the wrong address. It appears that there is a total lack of communication (or competence?) there.

Everything was done with compassion, attention to detail and in a timely manner.

Anton was our sales rep and he was super nice. He was responsive during the sales process and lacked that sleazy car salesman vibe all buyers dread. There were some problems post-sale, though, due to lack of communication. We cannot get packages sent to our home so we provided an alternative address. This information was never communicated properly to the person doing the sending. In addition, they were not truthful when it came to the tag transfer. They told me it was not possible but ended up transferring it anyway (and not telling me). I only found out AFTER I turned the tags in, creating a giant headache and a day wasted at the MVA.

I had a great experience purchasing my Jaguar XE from Jaguar Bethesda The sales people are very friendly and give you their undivided attention. I would especially like to thank Geoffrey, Alton and Cheryl for making buying experience superior.

I bought a brand new Jaguar XE from AutoNation on 20th August - Sunday. The sales staff - Anton, Mitch and Kenneth in Finance were very helpful and courteous. They had skeletal staff that day, and it took us over 6 hours to get the paperwork done. However, that wasn't the worst part. The very next day - the air conditioner in the car started malfunctioning. My husband called them the same day was advised by Raul(?) that the service department is very busy and the earliest available appointment is for 5th Sept! That's 15 days later! for a brand new car I called back, asking to speak to Mitch - was told he was unavailable. I left a message - am still waiting to hear back (its 8/29). I called again on Tuesday (Day 2 and call# 3) to speak to Raul. He repeated the stuff about being busy. I asked to be transferred to a Manager, only to be told there are none available. I told him that a brand new Jaguar shouldn't be having air conditioning problems! To which he replied that there's a button to turn on the AC. Are you sure you're turning it on? (Really !!! does he think I've never used a car before) I finally lost my cool and told him that I'm getting a rental cos the car can't be driven in this heat with no AC and that Auto Nation can pay my rental charges. So I'm given an appt for Saturday the 26th. But I'm told they'll still take time to fix my car. Come Saturday I call the dealership on my way to them only to be told - there's no loaner for you! Shouldn't someone call and tell me this before I leave??? I asked Raul what he would do had I landed there - He said - I honestly don't know (full marks for honesty I guess). I ask to speak to a Manager (you guessed it - not available!) - and mention that it's funny how no manager is available when there's a problem, but they were all there when I was buying the car! Raul manages to get Amanda on the line - she introduces herself as the general manager, and blames the receptionist, who is untrained! (Untrained in what? passing messages, setting appts? Things are seriously wrong when the GM passes blame to the lowly receptionist). She refuses to acknowledge the fact that a brand new car is faulty, her managerial and sales staff have been avoiding calls and service is unresponsive. Anyways, long story short - she asked me to come by noon, promised to have a car waiting and to look into my repairs soon. Let's see how that goes... In all of this, Anton my sales rep was the best. He met me when I went to drop the car for repairs and is now my point of contact (he's going over and above, since he's sales not service) and I really appreciate his help. The 2 stars are just for him and Ken in finance.

David Engle was great. Very professional Followed up on everything. Gave outstanding service. Cheryl Stewart was very helpful as well.

I recently purchased a 2017 Range Rover from Land Rover Bethesda from Sherry Woods. She was excellent in every regard! She knew the cars extremely well and spent significant time helping me determine my needs and get into the perfect car. I would highly recommend Sherry to anyone looking to purchase a Land Rove Range Rover. The entire staff at Land Rover Bethesda is immensely competent, friendly, knowledgeable and overall a pleasure to work with.

Joe in service did a great job taking care of me and my car!

As always, Joseph Somoles always gives me a very fair and honest evaluation of my car. I'm very happy with him and the service that he provides.

This is the best Jaguar dealership in MD. Arthur is a great guy. He helped me choose the awesome vehicle.I will recommend this dealership to all friends and family. The staff is also very friendly and nice.

Great deal and services

It allows me to dream. I found my current cars, a 2014 Range Rover, 2011 R8 and a 2011 BMW 550i.

I could not have had a better experience. The sales guys were incredible. I am very please with my purchase.

If hell really exists, this is the place. I have never had such a horrible experience with a company that deals with customers. When you walk in, all salespeople look miserable. There is so much turnover that anyone you dealt with a few months prior is most likely not there. My car and paperwork were not ready when promised. I could not receive a return call from 4 messages I left. And I'm pretty sure the finance manager is a robot. She had zero empathy for the time crunch and situation I was in related to the purchase of my car. In addition, I had 8 open "issues", aka recalls, that I was never notified about. This place is the worst.

Treated well and no hassles. Ask for Joe Simoules, terrific service

I'm surprised you have asked for my feedback. The process of buying the car was very simple. The trouble starts when you try and get any type of service. Run away from this place. NEVER take your vehicles here. I scheduled a 30k check up. Dropped the car off, waited ONE HOUR for ANYONE to talk to me, do an intake for the car and get a loaner. No one would talk to me. Finally I have to start hunting people down. I get the loaner, leave, expecting this 30k service to take half the day. I call later, no one knows anything. I call the next day, another big runaround. I call THURSDAY, they can't even be sure my car is there. NOT ONE PERSON THERE returned any phone calls. I was told they were shortstaffed which was the SAME excuse at the 20k bad visit. SO ONE WEEK GOES BY. I FINALLY have to drive to this place and find out if they lost my car or crashed my car or sold my car or what happened. THEY BLOW ME OFF AGAIN. I can't believe this. The manager, Dave, was basically hiding from me at this point. SO after ONE WEEK my Range Rover hadn't even been touched. The next day I show up AGAIN and they finally send some new person to talk to me who RECOMMENDS THAT I HAVE A 30K SERVICE DONE AT MY NEXT APPOINTMENT. Can you believe this? So I'm explaining THATS WHAT I BROUGHT IT IN LAST WEEK FOR. THAT IS WHY THE DAMN CAR IS HERE. THIS PLACE IS LITERALLY A DISASTER. I had their rental car so long that I put 600 miles on it. There was really no apology or explanation happening here. So the NEXT day I go to pick up the car and they just expected payment. There was no explanation of what was checked or repaired on the car, no one there seemed to know anything. I had to pay for rotors and there were several recall repairs done that I was never told about. They tried to lie and say it took so long because they were test driving it but interestingly the odometer in vs out only showed one mile change...so...that was a lie. When I went to leave they gave me the keys, usually they'll bring your car around but I was left to wander the parking lot and find it myself. Such a classy place. If you take your really expensive Range Rover for warranty service expect to be treated like absolute dirt. Im guessing there are huge staffing issues there but honestly for the price of this vehicle that is just not my concern. In conclusion this place is a train wreck. Take you vehicle any place else. If you end up getting service here you have to be very pushy and follow everything up yourself. They will not return a single phone call. They don't give one crap about you and your car. I own a porshce, audi, landcruiser, and mini cooper. This place is literal trash. Buy a porsche they are great, service is great.

Had a great experience. Awsome! service by Marcus Domingus

We loved our salesman, Alton. We will never buy another Land Rover from anyone but him. Also on our purchasing process team was Sam, Mitch, and Kenny. All of them were wonderful. We drive 180 miles round trip to shop here (passing Hunt Valley's dealership along the way!) It's worth the trip for this kind of service!

Needed urgent repair to get inspection. Was facilitated greatly by Brenda Green. Time was short and she pulled everything together, gave good advice about resetting registers and it passed the test.

Marcus Dominguez is amazing. Always professional, accommodating, honest and above board. If he says my car needs it, I believe it. The staff at the front desk is polite and efficient. Great service and great accommodations to wait for the service to be done.

Great customer service! Very personable & considerate of my time and budget!

they offered me a good deal, purchased a discovery sport. salesman Dennis was good on helping us.

GREAT staffs and service! I recently purchased a RR from Range Rover of Bethesda and it was one of the best car buying experience! Professional, honest and helpful. Ask for Arthur or Val. Kenneth from financial was great as well. I live in Fairfax, Va but will be happy to go back to RR of Bethesda for my next car! Thank you guys !

Justin is an excellent salesperson and the actual buying experience was quick and painless — the dealership made the process easy and the final price was exactly as negotiated (no last-minute surprises). To top it off, Cheryl was the best in providing after care. Having her come to our house and show us how to improve our driving experience was a godsend. She cheerfully answered our questions and provided quick responses to my emails. Justin and Cheryl were very professional and polite salespersons, attentive to our needs and went above & beyond — even in the rain.

Best car purchasing experience I have ever had!

The experience was good. Shopping online helped me make my decision. The product was one thing but the vin number that was assigned to the vehicle indicated one color and the vehicle was another color which made me believe that something may have been done. The vehicle run smooth. The customer service was great with reservation since we traveled from Virginia to Maryland it made for a long day. Only incentive was tank of gas and key chain.

My second purchase from Jaguar Land Rover Bethesda. First purchase since Autonation acquired Manhattan Jaguar Land Rover. Great service from Salesman Wale and Sales Manager Gian. Smooth quick purchase process!!

Prices aren't the best

The guidance and involvement of Marcus Dominguez did create an environment and experience unparalleled in my history of car ownership. David James Jackson, Sr., Ph.D.

Joe Simoules is amazing. He is knowledgeable and efficient.

Joe my service advisor took really great care of me and my vehicle. He even offered me a discount on service. Joe communicated with me and updated me on the status of my vehicle. It was a pleasant experience for sure.

Always Excellence and Professionalism

Excellent service! The staff of Jaguar Bethesda are professional, courteous, and highly competent. The facility is also very inviting.

Samantha Cambridge at Land Rover Bethesda was awesome! She helped me through the whole process step-by-step and made purchasing my car incredibly easy. The car drives wonderfully and I am sincerely disappointed when I arrive at my destination!

Top service. Exceeded expectations.

Good experience. They were very patient with us as we brought our small children along . Great van, I love it.

Samantha was so helpful and accommodating, I was buying a new car for my business and she listened to what I needed and we worked through a few options. Finally settled on the right car and I couldn't be happier. Just need to wash it a lot with all this pollen as we head into spring :-)

David was great, I told hIm I didn't want to spend the entire day in the dealerships, he sped the process up,and got me out in a couple of hours. The car was cleaned and it was beautiful, we went over the features and he showed me where everything was and how to operate it. Evelyn in Finance was equally as pleasant as David, They both did their jobs extremely well, and I am glad I chose Jaguar Land Rover Bethesda to purchase my vehicle, it's a beautiful car and my over all experienced with them was great. Thank you James Edwards

Superior service from the start. Knowledgeable and professional staff. Helpful, courteous, dedicated to meeting my financial needs. Sale was efficient and thorough and full of options designed to give me the best value. Highly recommend this dealership.

I really wish I had read the reviews before coming to this dealership! My experience was similar to what I have now read. My only problem is that the car I was looking for was hard to find and this was one of only 2 dealers in the area that had it. I had done all the research, Carfax, cost factor, etc. . beforehand and this was the best car for the money, year, mileage. First - We had a young guy (said he was new) as our sales person. He was pleasant enough but not enough sales training. If I hadn't done all of the work or wasn't looking for a specific car, he would have lost the sale. Lucky him, this was handed to him. Management needs to definitely step up! Second - They were supposed to mark my car sold (it was 830pm) until I could get to the bank in the morning with the buyers order. I came back the 2nd day with fully payment in hand and another salesperson had taken the keys with her so that no one else could 'show' the car - the car that was marked sold! Third - Their finance guy was not there to sign papers. How do you run a sales business with no one to complete the contracts? The seemed to only have one person to handle this part of the operation. No back-up plan. He was at a training, so we waited for hours. (for him and the keys to return!) I am happy to have the car I wanted, but I would never deal with this dealership again. I expected a lot more from a company that sells high-end vehicles. There werent enough (fake) apologies from their GM to excuse this place. UPDATE- A month later - I am still waiting for this dealership to send my title work to the DMV. They cant find the purchase agreement? I had to contact my bank to get it again (a feat that took 30 minutes), but they only contacted me last week (by email) to notify me of this. I am still on out of state temporary tags. TRUELY DISGUSTED!! Is there a less than one star???

Everybody here is on a professional level fam

I'm writing this review because I kept getting emails to do so, otherwise I would have just left well enough alone. I really wish I had read the reviews online before coming to this dealership! My experience was similar to what I have now read (check Google) Let me start by saying I love my car, but I knew I would. I searched for it all over the eastern seaboard before settling on buying it. My problem was that the car I was looking for was hard to find and this was one of only 2 dealers in the area that had it. I had done all the research, Carfax, cost factor, recall, NTSB, etc. . . beforehand and this was the best car for the money, year, mileage. Even compared it to other cars vs. price vs. mileage nationwide. This was an easy sale for the company. No real work involved on their part. First - We had a young guy (said he was new) as our sales person. He was pleasant enough, great conversationalist, but not enough sales training. If I hadn't done all of the hard work or wasn't looking for a specific car, he would have lost the sale. Lucky him, this was handed to him. Management needs to definitely step up on training! Second - They were supposed to mark my car sold (it was 830pm) until I could get to the bank in the morning with the buyers order. I came back the 2nd day with fully payment in hand and another salesperson had taken the keys with her so that no one else could 'show' the car - the car that was marked sold! Wasted hours waiting for the keys to be returned, because there was also no 2nd key! Third - Their finance guy was not there to sign papers. How do you run a sales business with no one to complete the contracts? The seemed to only have one person to handle this part of the operation. No back-up plan. He was at a training, so we waited for hours. (for him and the keys to return!) I repeat that am happy to have the car I wanted, but I would never deal with this dealership again. I've had better (and more fine-tuned) experiences buying cars from side of the road used car lots. I expected a lot more from a company that sells high-end vehicles. There werent enough (fake) apologies from their GM to excuse this place and their business practices.

Thanks Anton and everyone else who helped me out last Saturday. Loving my new Land Rover Discovery Sport!!

They were fine when they sold us the car but the customer service is the worst ever encountered. See Yelp for more details.

Great service.

Salesman Wale is very helpful, will introduce to my friends!

Really felt like a family at Jaguar Bethesda. Anton the sales person was very attentive and worked with me in finding the right car. The entire team in the showroom were outstanding to work with.

My car has not been registered for 3 months, it was stolen from the dealer, and given to me in bad condition on purchase, here are the details:::::: One of the worst experiences I have ever had in my life. Please, please message me or call me if you would like to hear my full story. This is truly a horrific experience and is on-going. I purchased my range rover (new body, full size) about 3 months ago. I purchased it and was told, tires are good and it is good to go. Had to replace the brakes 2 weeks in, and tires are low tread. On top of that, I have had to replace the temporary tag and registration THREE TIMES because they have failed to finish my paperwork for my out-of-state plates. And, Indiana requires it to be done within 31-days. Not only that, I had to fill out paperwork that I could have been done on day 1, with minimal research. I was talking to a representative at the dealer who was confused about what needed filled out, I went on the website at that moment and clarified to her via the Indiana BMV's website. It is unbelievable how much I have had to do for a department that is supposed to tag-and-title themselves. Things I have had to fill out could have been asked/researched 3 months ago! And just last week I was told to verify my VIN on the vehicle...like are you serious, that should have been handed to me on Day 1. No one at the dealer returns calls, do not bother to leave a message. Now, here is the kicker. I dropped my car off on the 11th, to get an issue fixed (Check fuel cap-filler error - 3rd time dropping to fix) and I figured I am going home for break, I will drop at the dealer so they have over a week to fix it. I receive a call on the 15th that the car is fixed and ready for pick-up. Also, when I dropped it off, I let them know not to unplug my tracker or cameras in the car. At 10pm on the following day, Wednesday the 16th, I receive a message on my phone that the car is 20 miles away from the dealer! What do I do? Dealer is closed, and no1 to call! No one said my car would not be at the dealer. I call the police, they report it stolen and I provide the trackers address. They find it 45mins later and call me, btw, this police station was the best service I have ever received. The dealer calls me the following morning apologizing and stating that an employee had taken it home to "make sure it was fixed". That is illegal, you cannot joy-ride and take a customers vehicle to your neighborhood/home, without permission. So, this is what has happened to me at the Bethesda Land Rover (Manhattan Jaguar/LandRover), and it has been horrible, truly. I just am so disappointed. On top of all this, the owner has never bothered to call or apologize for any of this. It really is unbelievable. I had to pay the tow-truck driver to release my car from the police impound lot, my rim which was 1-week old, was damaged, and the tire has a bubble in it now. Experience 2: Ordered a part and had my car fixed, but the last part needed in order to drive my vehicle has been delayed and delayed so much it is insane. Everyday they say this day and push it back more. Truly sad.

Sherry and Mitch were extremely helpful! Sherry went out of her way to get me what I wanted. My husband and I came into the showroom about 30 minutes before closing time on Friday night.... just to take a look at a particular model that I had my eye on for quite some time. It took awhile for someone to greet us. We found a salesperson and asked if someone could assist. After about 15 minutes we were greeted by Sherry. Sherry was friendly, enthusiastic, and patient. She even allowed us to take a vehicle out for a test drive. We returned the next day around 12:00 pm and departed around 6:30pm with our brand new car. I know that the process can take some time ... not sure if it should have taken as long (hence 3 stars) . I also felt we should have been offered refreshments (water or coffee). Overall a fairly good experience.

Lou Rodophele is a rock star! This review would have been much lower if Lou had not stepped in and made sure ALL my questions were answered and everything promised was delivered. Thank you Lou and Land Rover & Jaguar of Bethesda!

Service takes forever.

I've received better Sales @ McDonald's drive-thru.... An absolute shame... I've owned and worked with must of the luxury brands in the MD area (Euro Motors, VOB, Lexus of Rockville, Jim Coleman, etc..) and I've NEVER been treated so unprofessionally in my life.... I walked in and after 15min of standing there, I had to go find someone even willing to talk to us (even Walmart has someone greet you when you walk-in).. Once I finally got someone to acknowledge me, I asked if Alton was available (the person I spoke with on the phone when inquiring about availability of a car). Well, apparently Alton had left for the day and SADLY at that point no-one was willing to talk to us since they wouldn't be getting the commission.... Some guy name Eric? finally agreed to acknowledge our existence, but as soon as we discussed a test-drive, he said "I haven't been feeling well all day, so you're better off coming back tomorrow when Alton is here" REALLY?? I bet if I hadn't even mentioned another sales person's name, he'd be perfectly fine.... They feel that they can treat customers like trash and we have to take it because they're the only Jaguar dealership in the area, but I'm sure (hope) Jaguar corporate would like to know about all these unsatisfied customers... Finally, why is it they don't list any of their Management staff anywhere on their website??? That's usually a bad sign to begin with....

This was the best time in my 30 years of buying a car, Eric was the best sales person very understanding answer all my questions know about the car in detail and most of all my wife enjoyed the buying experience which something to say about buying a new car..

Our salesperson Arthur Petrosyan was great. He was very professional in presenting the cars and helping and guiding me in making decision on the type of the car that would fit my needs. The entire team were nice and they made the overall buying enjoyable.

Good customer service, Thanks to Marcus he always take good care of my car

My wife and I just bought two vehicles from this dealership and I must say the experience was actually fun. The staff here is incredible, our salesman, Alton, was an absolute pleasure to deal with. He listened to what WE wanted and did absolutely everything in his power to exceed our expectations. Cheryl helped us get our new cars set up for a seamless integration with our smart phones and had us both laughing hysterically about her adventures driving the new Jags on a race track. We've now bought three cars from this dealership - that's a good indicator of the service you'll receive here. Oh, and if you're on the fence about a new F Pace, get the R Sport, you won't regret it!

If you show up in T-shirt and jeans you better have hundreds falling out of your pockets if you want service. Drove down from Frederick to check out and possibly purchase an F Pace. I had my kids make sure there was enough room in the back and the sales guy walked past us and talked to an older couple that just walked in. Only person who spoke to me was the guy unloading the cars. Oh well their loss, I'll find another dealership to do business with.

After 2 horrible experiences, with two other Land Rover dealers in Maryland, I almost gave up on getting a new Discovery Sport. It seems that not buying a Range Rover or a more expensive suv, was not important to them, as both dealerships rudely would not call me back or stopped responding all together. On Saturday, I figured I would try one more dealer and gave these guys a call. I spoke to a very nice gentleman, David Engle, on the phone who took the time to understand what I was looking for. It literally took him no more than 15 minutes to call me back and let me know he had a matching vehicle in Stock, so I setup an appointment to see him that day. David took the time to detail and gas up the truck, even before I committed to buying it, and took me for a long test drive to make me feel very comfortable that this was the vehicle I wanted to buy and the dealership I wanted to do business with. The negotiation, for the price of the vehicle, was the smoothest I have ever experienced at any dealership I have used. Valentin, the sales manager, listened to my concerns and made every possible attempt to get the price to where I was extremely happy with it. I never felt pressured to buy nor did I feel that I was getting taken advantage of. Once we agreed on the price, I was introduced to Dewayu, the finance director. She made the paperwork process quick and painless and did it with a great smile. Things happen for a reason and I believe that the universe wanted me to not buy the car from the other 2 dealers, so I could be treated fairly at Land Rover Bethesda. David and his team have made a lifetime customer out of me and I will recommend them to anyone looking for a new Land Rover or a Jaguar or a luxury pre-owned vehicle. Great work guys, thanks for being you! :)

I had been shopping around for a new car since my lease is up in less than three months. I had been to the Rockville and Vienna Land Rover earlier in my journey, but was not impressed. The people that I had previously met, did not take me seriously and did not care to show me any cars. However, this all changed on Tuesday when I went back into the Rockville location. I was taking a final look around, thinking I may go to a different car brand all together when Alton Wilson showed up. He greeted me with a warm smile and listened to what I had previously gone through. He was knowledgeable, friendly, personable, and patient. Alton made me feel wanted in the dealership. He worked with me to find the perfect car and I could not of asked for better service. He is honest and I would recommend him to anyone and everyone. For financing, Alton and I worked with Arbi Ghazarian. Arbi was great as well. He really helped me get to a place that I could afford and made the whole "money" process enjoyable (when everyone knows how daunting that part really is). Dyu helped with the tags and was efficient. She was nice as well. Overall, Alton and Arbi were a great team to work with. They made the car buying process truly delightful and I have nothing but good things to say about them. I love my new car and will probably be a customer for life. Thanks again!!

There are multiple other Land Rover dealerships in our region, and it is totally worth the additional fuel to drive to do business with another location. Especially if you value longevity of your relationship with the dealer. When doing business with a premium brand, the expectation defaults to premium service... and it is the COMPLETE opposite. It has been 8 months since our transaction, and they still haven't successfully processed my title; which includes empty promises and assurances that it was being taken care of along the way. Utterly unprofessional. Surprsingly incompetent. Highly negligent. Zero accountability. And the poorest sales experience I've ever had - from the top down. Surprised the individuals that work here and run the front office haven't been replaced yet. The 1 stars you see attached to this organization are the most accurate ratings you will find on Yelp.

Staff is EXTREMELY rude

The service department here is horrible. That is usually the main thing I look at when buying a car, but I was given false reassurance about the service department. I should have done more research on this end. First, I was totally stereotyped (young woman) and was treated like I was an idiot. They ended up being wrong, but it took me a second trip to the shop and being rude to get them to believe me. Turns out I was right and even though my Range Rover Sport was only 3 months old it did have an issue (not anything life threatening) and it needed to be fixed. It did however take them seven days. Guess what? They make you pay your own coverage on the rental which is a daily expensive. Im sorry, but my brand new car had a problem the day I took it home, and I have to pay for the loaner coverage. Pretty messed up. Horrible costumer service. I love my car, but I hate this dealerships service department. Just makes me rethink buying a range rover the next time around. On top of my experience with the service department. I have already had to get my temporary tag replaced by them once because they still hadn't heard back about my out of state license plates. It took a 30 min on hold to get to anyone who would help me with this and then I proceeded to leave three different messages with the lady "in charge" of the license plates and did NOT hear back until a hand written note was put on her desk. Apparently she works 9 to 5 but funny every time I called she had stepped out of the office. Horrible experience and still not resolved. **** EDIT: today my car was given back to me fixed (but not cleaned) and my rental expenses were comped by the director of the service department. I will say i got a really nice call from the service department director apologizing for the staff, and the way things were handled. He offered to himself be my new service rep. Obviously i don't need him to be my service rep so I just said a switch from the gentleman I was currently working with would be appropriate. The license plates are still not resolved but he did express his concern about that and was very apologetic they still were not in! Still didn't feel they deserved additional stars because of how disrespectful of my time they have been. ***EDIT: 6 months out and still no license plates and registration. DO NOT USE THIS DEALERSHIP!

Ken Smith and his service department team has been absolutely top notch for me. He communicates well and they take care of my problems.

I'm in complete disbelief in how businesses like this can operate. There is an obvious huge problem with the service department that I even regret so much buying by Range Rover sport here (I Like my car), but if I had known what service is like from this people I'll never do it again. I have being waiting since October 2015 (now June '16) for them to fix something they said was "a pin" from the DVD player of my car, they removed the DVD player out of the car to fix it, and now 8 months later I'm still waiting for the unit to be fixed/ put back into the car. I gave them time to see if they'll communicate with me or try to resolve the issue-and not. Obviously at this point I decided to call several times, talked to a manager (Michael). He never return my phone call as he said he would, I have left voice mails,etc. When I last spoke with him he asked me to give him time. Are you kidding? This is ridiculous. **PLEASE: if you are reading this excited to buy a new car, find a dealer tatt will back you up with peace of mind. Your time and money are too valuable to add another headache into your life.

Can I give this dealership less than 1 star? They are awful. They are snob, unfriendly, unhelpful, and they act like they are the only Range Rover dealer around. I am going to get a new Range Rover, but it will not be from this location.

Crooks! Took almost 3 months to get my vehicle registered! Never again!

I got the car of my dreams and they were really nice. Not much else, the dealership staff was very nice, not too pushy, and I felt they gave me a good deal on my trade and didn't take advantage of me which seems to happen whenever I bought cars before.

I did not expect to get this nice a car for what I paid. Actually all their cars looked really nice, I don't know about the other ones other than looks but I got a car with a lot of options for less money than I looked at other places. The saleswomen was nice( nice to see a women) and the finance person didn't push me to get anything. I really enjoy my new car, go see Sherry Wood, she treated me well.

Very bad sales department. I try to look for a new car and this older guy approach me, I told him I was looking for a new car. He just looked at me weird. And he said okay I'll get to see who helps you. I waited 10 minutes before a rude guy name Gian came up to me. I asked him some general questions about the XJ. He just told me "the paper right there". I was a potential buyer and wanted to lease the Jag. A lost for them and a gain for me. Went to the other Jaguar dealership and they were much much friendlier!

READ RATINGS. THEY HAVE MORE 1 Stars than any landrover dealer BE WARE . BE WARE. I agree... There service department sucks. I am now a true believer that eBay sells mechanic licensing after dealing with steve. My mental health patients are more intelligent than him. BAD DEALER they sold me a broken vehicle then promised to fix the car and never did. They practice business unethically. They are scam artist. Do yourself a favor just go to a different land rover dealer no mater if the car u want is at Bethesda. Trust you don't want the headache that is part of the purchase agreement when u sign.... its included for free lol . . Check the BBB website you can see extensive details on the complaints. Additionally I have reached out to past customers of theirs who are extremely unsatisfied who have similar situation to mine. They as well will be filing complaints with the better business bureau. I will continue to rally complaints and have them publicized to protect us consumers. I will do my diligence to have this dealer discredited for their unethical practices until my vehicle is fixed!!!!

4 wk old vehicle with same repeated problem, and when you call for service, you are given distant appointment.i certainly expected much better service and PR.

Good morning, Admittedly I have not been this excited and motivated with the vehicle purchase in quite some time and - This purchase certainly has. I felt welcome! Hats off to David, Arbi and LR dealer. Taking delivery later today and drive back to Lake Mary FL. Thxu

how could this dealership stay open? Worst Buying experience, only to be trumped by a worse service service department! Avoid!

I went to the dealership this morning, to trade my vehicle and purchase a new vehicle. I walked around for 20 minutes, being passed by 4 employees, without anyone inside or out asking to assist me. I walked into the dealership and received directions to the rest room, but never did any personnel ask to assist me. Maybe it was because i didn't look like them. Oh well, I will go to Hunt Valley to spend my money.

When I drove my Saab into the Jaguar dealership, the sales staff just peered out the window at me, like I was on display. As I approached the dealership, one associate directed me to the proper area, the others outside, nothing! Once inside, not one associate asked could they help me. They continued their respective conversations about the weekend and other topics. Another few minutes, NOTHING! I finally asked for assistance. I don't have to look like a million dollars to have a million dollars. I would NEVER buy a car from this dealership! (I only gave it one star so it will post)

I have my car in for maintain and told them that the sun shade was making noises. They have the job done the next day and call me that my car was ready to pick up. I went to the dealer and pickup my car. I found out that the problem with the sun shade still exist and it seems like that they have done nothing to fix it. I went in and talk to the advisor. He calls the technician and they brought the car back to service and fix it. HOWEVER, the technician has spray too much LUBRICANT OIL on the Shade tract, and costs the oil to flood out and stay on my top side cloths. I went back in again and told the advisor about this. He calls the detail department and brought the car in to wash. However, the oil still exist on the cloths. I left the dealer because I was late for work, and I told them that I will be back. I went back and they still can't get it off. The advisor said "Lets wait a few days for the oil to dry, If it doesn't come off, they will replace it." Therefore, I went home and wait. When I call them, they don't pick up my phone. EVERY TIME I CALL, THEY PUT ME ON HOLD AND THE ADVISOR PICKS UP THE PHONE AND TRANSFER ME TO HIS VOICE MESSAGE. I LEAVE VOICE MESSAGE AND NEVER GET A CALL BACK.

Absolutely Horrible. After calling them for over 3 hours I finally get an answer. After finally getting someone to answer, she answers with the worst attitude I can imagine. and then brushes me off and keeps me on hold for over 10 minutes. I am just taken back, with the rep and customer satisfaction they are supposed to have. It makes me sad

Stay clear of this place. They will sell your vehicle to someone else right underneath you.

Initially, I went to a Land Rover dealership that was closer to me in Northern VA. They were unprofessional, took weeks to call me back, and they were trying to take advantage of me in the deal. I've bought and leased many cars before, but Augie and Arbi are hands-down the best and Nick is great as well. They gave me a fair offer for my trade-in, they got me the Range Rover I wanted all the way from Florida, and they got me to the payments I wanted within an hour of me stepping into the dealership. I was so pleased with my experience that I will probably be a customer for life. Every time someone I know wants to buy a vehicle, I try to get them to go see Arbi and Augie first. If you're thinking about getting a new car, I highly recommend you stop in and see Augie and Arbie first.

I usually don't like to make any purchases at the dealerships since most of the staff members are usually rude and not friendly. My experience at this dealership was painless and memorable, I normally don't write reviews but this one was worth writing. Arbi Ghazarian(Sales Manager) helped us with our sale, I would highly recommend dealing with him and his sales associate Augie. My experience from the beginning till end was amazing. Arbi was extremely helpful and honest throughout the sale. I would highly recommend this dealership to all family and friends.

This place has awful customer service! Do NOT expect any type of customer service at this dealership. The sales reps have not been trained to provide any. They are there to size you up and play mind games. I would especially recommend NOT working with the sales rep named Kamal Sheikh. He has no clue how to handle customers and will not listen to your needs. He is horrible! I took my business to another dealership after dealing with this place. This is by far one of the worst dealerships in the DC metro area.

made a reasonable offer for a Used Car to a previously working email on which we had corressponded---but completely unresponsive when made an offer---NO "sorry already sold", NO "sorry offer is not large enough, here is a counter offer" NOTHING Rude and unprofessional .

Great experience with this dealership! I have enjoyed my Evoque for almost a year now. It was a good experience buying the car and the service has been great!

In our search for a LR 4 we trawled through endless Land Rover dealers within a day's drive from DC. Needless to say in this search we came across many dealers some very shabby and some very slick. However we are delighted to say that Manhattan Land Rover dealers on Old George Town Road, Bethesda was head and shoulders above all others. Kamal Sheikh of Manhattan Land Rover who dealt with us couldn't have been more polite , hard working or diligent ! Nothing was too much trouble for Kamal. We were thoroughly impressed with his courteous but efficient handling of our requirements. Not only did we buy a car from him but felt we could safely recommend any one wanting to buy a Jaguar/Range Rover to make it their first port of call. Well done , Manhattan and well done Kamal !

#FAIL !! Worst customer experience ever. 20 mins in showroom before we were greeted

I bought my Range Rover with Augie and it went so smooth! I was basically in and out with this deal, and everyone here is so nice!

Hello to everyone..I have to give My best rate to this dealership, the employees and the Manager is like a family for me..Since I bought My Lexus here I became like a member for the dealer, I have every saturday a Free car wash Yuppi...The way every one treat You here is Amazing..This place is so beautiful, elegant and very classic.Looking forward to see every one again next saturday..

When walking in, it is hard not to be amazed by the beautifully displayed vehicles in the showroom, but then you are greeted with a burst of great energy and welcoming individuals eagar to help you look around! Brian Armstrong and Arbi Ghazarian were especially helpful considering I did not walk away with a purchase. My experience was wonderful and I will be back now that I have a car in mind to purchase! I recommend everyone near and far to check this dealership out. They will give you an exceptional experience!

Yesterday I traded in my LR2 for a 2011 LR4. Kamal my sales guide was great. After communicating many times by phone I was able to make it into the dealer for the purchase. They gave me more money for my trade than any Land Rover dealer. Also, Nick in finance did a great job with the paper work. Not only was the buying experience exceptional, the showroom is beautiful. If you looking for a Land Rover go see Kamal at Land Rover Bethesda B. Young

The purchase process was seamless as you would expect in any dealership. It was the post sale after service that horrified me. They promise you the truck has been through a multi point test to make sure its fit to sell etc etc. Well i told them on the test drive that i could feel a vibration through the steering wheel, they said they'll sort it out when they put the new tires on. I figured no problem. The next day after driving home i realize the car had leaked oil all over my drive...some multi point test! so I drove the 120 mile round trip back to get it fixed. they fixed it and put on the new tires as promised. I could still feel the vibration through the steering wheel so it went back again along with a complaint that the rear suspension was knocking and the rear right DVD screen wasnt playing. My wife drove the 120 mile round trip to pick it up, waited 45 mins to get the car back and then was simply given the keys and no explanation. Zero work had been done, the vibration remained, the suspension continued to knock and the rear screen wasnt fixed. I came back from being abroad drove the car and asked my wife why nothing had been done and she just shrugged her shoulders. I knew too much time had passed since it had been in and realized there would be zero point in calling to complain. Well now having taken it to a GOOD dealership (Hunt Valley, MD) they tell me the vibration is a differential tube that Manhattan should easily have spotted, the rear suspension knocking was the bushes and it would be $400+ just to find out what the issue is on the DVD. ALL of which are NOT covered on the $3000 continental gold warranty these guys sold to me. The reason i took the truck into hunt valley was because a reduced power warning kept coming up and the engine would drastically cut power. Well low and behold the piece of **** warranty dosnt cover that either because the issue is the supercharger water pump and that is not covered. So the 'bumper to bumper' warranty for $3000 that they sold me dosnt cover rear suspension, supercharger issues , differential issues or DVD screen issues..... 3 of which these issues were supposedly looked at by manhattan twice in addition to their multi point test prior to sale.... I always wanted a Range Rover and i do love the car, I am just so disappointed to have bought it from the wrong dealership. I plan on keeping this another 12 months before upgrading to a newer model, but i can assure you I wont be going to manhattan. Do yourself a favor and do not bother buying from here. Added: I would now like to add that BOTH times it went back to manhattan i requested the headlight be looked at because it was pointing the beam down and to the left. It wasnt fixed... i just decided to live with it thinking at the next service they can just readjust. Well now i find out its a $2000 fix and not on this useless $3000 warranty they sold me. These people are total crooks, sold me a lemon and then didnt fix the issues. I can not stress how pissed off i am with these people.

I bought a truck here last year. About two months ago I received a call from the dealership. The young man on the phone was from the Service Department and once I identified myself to him he quickly asked me why I hadn't scheduled an appointment for the vehicle's 10k mile maintenance. His tone with me somewhat brash and condescending. He immediately told me that my failing to do so could void the vehicle's warrantee. I then informed him that the vehicle only had 8k miles on it. Idiot. Based on this guy's attitude with me; the somewhat so-so overall quality of the interior of the vehicle; and my not-so-thrilling experience with the Sales Department last year, I'm pretty sure that I won't be buying another Range Rover from Manhattan when the time comes. Sorry guys.

I am using the service department for at least 5 years. I witnessed how the facility and the service kept changing. To start with, the facility has improved and looks very good. The customer service guys are also nice and seem willing to do the best job. However, in overall, every time I have visited the service department, I got one or another disappointment, if not frustration. My disappointment is mainly with the real service, rather than with the way it is presented in the lobby. Fist, my observation is that whatever deal or special I have been offered (and these guys would very seldom offer you any special at all), the service always ended up more expensive than anywhere else (I am comparing only Land Rover service departments). Second, each next morning after the service I get a low tire pressure message, until I realized that they are always deflating my tires to 30-32 psi, while it is clearly said that the recommended pressure is 35 psi. It seems that they do that intentionally, and I do not know why. Third, there has not been a single case in my record, when they did not forget to reset the oil change data on the computer. As a result, after a couple of months I would forget when is the next time oil change due. In one occasion they charged me for a tire rotation, but later I realized that they actually did not do it. Once my battery started dying and they serviced it, but several days later I realized that the battery has lost water and died again. I opened that caps and added water myself and solved the problem for many months ahead. What service they did if they forgot to check the water level??? These and other reasons make me to think, that whatever $ these guys charge, it always ends up that you pay more on a long run. And, this still does not mean, that these guys are low cost, no! I have other things to say, but in overall I would not advise anybody using the service of Manhattan's Jaguar-Landrover of Bethesda.

Visited this dealership, only to not be greeted when I came in and go unacknowledged for quite a while. Turns out the staff that was supposed to be out on the floor were in the back watching the World Cup, which is understandable, but if you are not going to apologize for ignoring customers then that is a problem. My brother stepped into a Ferrari that they had on the showroom, and Arvie, the "Sales Manager," came up to him stating: "that's a $150,000 car, get out." Most of the cars sold at the dealership are close to that price, so I don't understand what the issue was. Arvie didn't apologize for his rudeness, and didn't apologize for not helping them when they entered the showroom. I called Brian, the GM of the dealership to let him right this wrong, only for him to tell me that I will be "treated like a VIP customer when I come in," and that he would not mark up the car I was interested in above MSRP. I'm shocked and disgusted at the way I was treated, with cash in hand ready to pick up a new Range Rover HSE. Being in sales, I know the customer experience is the key to any successful transaction, and apparently the entire staff at Jaguar/Land Rover Bethesda don't understand that.

I have only dealt with this dealership over the internet and phone. I am a professional shopper and have inquired on a few of their vehicles from websites that do not show the price. Knowing what kind of price range vehicles sell for and I usually look for lower market or under market prices, I can tell you that they are the top of the market. I am not saying this in a nice way either. I have found lower miles, certified vehicles for $1000's less. It is amazing they can stay in business with these prices. I guess that goes to show you that people still just go into a dealership to buy a car and don't do any research, about what a vehicle should cost.

I want to share my experience with my recent purchase of a Mercedes Benz c300 at Manhattan Bethesda Auto dealership. Firstly, sales representative Donald White was very friendly and kind. He was very thorough with explaining all the features of the car and scheduling the test drive. During the purchase, I also had a great experience with the sales manager, Arbi Ghazarian, who provided us with the best price for the car. Overall, everyone there was very open and nice, I value this dealership greatly. The financing process was quick and easy. I would definitely recommend this dealership to all who are looking for a great car at a fair price.

Their welcome was excellent! As a woman the deal was one-sided and in their favor, but that attests to my negotiation skills. Had a hiccup with a trade-in, but with some calm conversation we were able to end it favorably. Overall, I suggest (male/female) all should enter the dealership armed with as much information for the type of transaction and be firm, not even flinching with yr position. They are relatively reasonable and you can work with them. Arbi (the sales manager) is a good guy. Paul the sales agent is alright too.

i see some other people didnt have an enjoyable experience. i can't say the same. i ordered a new vehicle that came in when promised and it is gorgeous. i took deliver on a saturday and chris beatty took very good care of me and my family. i wanted to get some wheel locks and a roof rack installed and that had to be another day. the service department, especially david bohn, took great care of me and was very accommodating. i highly suggest you check this place out. i also love the fact that they just started renovating the building. i bet it will be nice. jj

I ordered a 2014 Jaguar F-Type May 27th and it was due to arrive August 19th +/- 2 weeks. I was a very easy sell and did not even take a test drive. All the dealer had to do was deliver the car as agreed. To make a long story short, the staff were unwilling to accurately pinpoint delivery of the vehicle despite my requests to do so until I called Jaguar USA and triggered an investigation. Then they took action but it was too little too late. I simply do not care for the way I have been handled at this dealership. There is a condescending air about the place. Each time I have visited the show room to check on the delivery there has been at least one exchange that made me question why I would want to get in any deeper with Manhattan and fight with them when I bring the car in for service. I used to think Jaguar meant superior luxury and customer service. The reality is I get superior customer service from my Volkswagen Dealer from whom I bought a Jetta so you do the math. I have never been so excited to buy a car and then so utterly disappointed due to all the madness. Bottom line I cancelled the order. I am no math major, but who buys a roadster convertible in October only to sit in the garage and depreciate over the winter? I didn't just fall off the turnip truck.

If I could have given this dealership a lower rating than 1 I would have. First off Chris the sales rep is a nice guy. Brian the manager is the most unprofessional manager I have ever met, if I were the owner I would fire him on the spot. I bought a Range Rover from this dealership and everything that was promised was not met. They replaced the tires with some of the worse tires that you could possibly buy and when I took the vehicle to the other Land Rover Dealership they were in awe that a dealership would put those tires on this vehicle (HankookVentus AS RH07) the vehicle had a noticeable vibration in it and sat at the dealership for almost the first month after I bought it. I had to buy new tires (Bridgestone) to fix the vibration issue after only 200 miles on the other set. The other Land Rover Dealership agreed that there was a vibration in the vehicle and that it was probably the tires. Dave the Service Manager is to old and to broke to be effective in evaluating a vehicle that I do not know how he is still the service manager. I had to take the lead tech out with me to show them the issue which was apparent right away, even after the dealership had signed off stating that the vehicle was good to go. This dealership does not care about its customers and the after the sale. I have no issue with a dealership trying to make money, but as disrespected as I felt with this dealership, I would never go to them again and I will ensure all of my clients go to another dealership before they go to this one. With such a large Jewish population I cannot believe that they would treat their clients like this. Worse dealership I have ever dealt with period!!!

worst customer service ever. overpriced and poor service. we have been customers since 2007, buying cars, bringing them there for the overpriced service, obviously, a big mistake on our part. disappointed with service all in all. i am sorry to say this because some of the people who work here are incredible human beings, but obviously they don't do their jobs in a satisfactory way. we are not at a dollar service, we are spending thousands on cars and services here, i expect exceptional service when I am there, and i see nothing close to it.

I have purchased a Range Rover Evoque from this dealer. When I arrived home, I realized that the Navigation System doesn't work and the CD audio player. Also, there was a problem with the brakes. I heard noise from it. MAKE SURE TO CHECK YOUR CAR BEFORE YOU BUY IT FROM THIS DEALER!!! AND LOOK CAREFULLY OF WHAT YOU SIGN!!!! I have almost signed a loan contract that was several thousand dollar more because they forget to minus the downpayment. This dealer will trick you. (BE CareFUL!!) When you call them to complaint, they will just said "You sign the CONTRACT." if you are not happy. Call the manufacture.

took care of problem with newly purchased car waiting to see if mossong parts will come through

A very wonderful gesture and prompt attention,but a little slow to deliver,however,the overall need was very satisfactory. I commend and recommend this dealer.

I appreciate the fair deal I got on my trade, I think I got a good price but beyond that I was treated well and did not take as much time as the past few cars I've bought. I will buy from this place again as long as the service is half as good as the sales area.

I have bought cars from $500 to $100k, from individuals, Carmax, & traditional dealers for over 25 yrs. Simply put this was the worst exp ever. These guys will rip you off ! Up to the start of the paperwork process was so-so. Front office was OK, but not up to current stds for a Jag/Land Rover dealer. Once handed over to the finance lady the fun began. Numbers were wrong, adding different things not requested & tried to charge $900 as a handling fee for gas & cleaning ! Almost walked out at this point. (& should have). Next was a long road of delays with tags, alarm system, warranties, etc. Took the $ but no services provided as promised. Exact same problem as the other review ! Service dept is horrific. Both times the car went in nothing was fixed as it should have been, the car was returned filthy and greasy inside. The service area looks like something from the 50's-60's, def not up to modern luxury high end car service depts. Only the Parts dept seem to have a clue. Avoid these guys at all costs...

The place looks horrible. Especially the service department. Come on man! They sell $50000-$120000 vehicles there but the staff talk to you like you are buying a pack of gum at a street stand! Their service department is horrible. They never reply to emails or call you back. Their hours are so limited. The waiting room is disgusting! I have seen better looking barber shops where I spent $15 for a hair cut. And you cant believe a word they say but that goes for most Range Rover dealerships. They lie and lie and lie to sell their unreliable cars! But if you are willing to pay that kind of money for a car, you deserve much better treatment and amenities and surroundings. They are horrible!

GOT A NEW JAGAUR FROM - RICHARD PHAM CALL HIM FOR ANY VECHICLE - HE IS A GREAT SALES MAN

I simply pulled up (in my $80,000 Mercedes SUV) asked to see the new Evoque and was told they didn't have even a single one to look at. I did not ask to drive, simply wanted to look at it. Then another sales associate came over and asked if I could be helped, and I nicely told her how disappointed I was to not be able to see an Evoque. She said, that's odd, we have one in back. She went into the dealership and returned saying, "I was wrong, we don't have one now." I thought that was suspicious, so I thanked her and immediately drove in my car around back to find - voila! - a black-on-black Evoque parked in back with a sold tag in the window. I understand not wanting me to drive it, or if I was some punk in a Yugo playing loud music keeping me away from someone else's (undelivered? that's another question) car. I took the issue of blatently being lied to by TWQ sales associates up with the sales manager who seemed empathetic. But the moral of the story is if they lie to you BEFORE the sales process even starts, what would the future have held for my experience there?

Made a Phone call to the dealership ask for a Remi Red Rover - Sales Man was Great - he Told me to Let him Check if Color was instock - After I was told by another Dealer it was in stock - When i came into the show room it looked Great - Every one was Nice - Not Pushy like other places - I purchased my Truck with in 30 minutes From Brian Armstrong Very Nice guy !! Got A Great Price and Enjoyed My experience , Will Refer more people here to See him . Thanks !!