Mike Smith is polite and professional and always make sure my conferns are addressed.

Once scheduled, the work was done in a timely manner, with attention to any other work that could be done for free under warranty. Car was ready and clean at the pick up time. Mike the service gentleman was exceptional on follow up phone calls to keep me informed of what was being done.

The customer service and vehicle service is horrible. The service providers do not return calls in a timely manner. You have to follow up on your own vehicle to check the status of work being performed. Once your car is done with service you may find unexpected damages that were not previously there. Also, work that was supposed to be completed is not even done. I am very disappointed with the quality of service I receive from this dealership. For the amount of money I am paying for this car I expect to receive quality service but it is the complete opposite. They do not take care of your vehicle.

I cannot compliment Mike Smith, my service manager, strongly enough. For years, Mike has kept our Jaguars in top condition. When something needs attention, he’s on it immediately. His technical knowledge is second to none and only below his attentiveness and genuine care. I’ve purchased 5 Jaguars from this dealership since 1995 and serviced them exclusively with Mike’s team. Mike is the reason for my purchasing and service loyalty. During this visit, Thomas also went way above and beyond to help my family. Maybe that’s why I feel like family.

They were easy to deal with. Super nice and knowledgeable of the car I was looking at.

I took my jaguar for service (software upgrade due to rear view camera intermittent problems). I dropped the car off at 07.45 AM and I had to call 3 times to get status. Finally at 05.45PM of the same day I received my car back. However, the console required total reconfiguration and the service representative told me “the car needed a software upgrade” (I had just left the car the full day for a software upgrade….). In reality the console needed to be fully reconfigured and I spent 2 hours using You Tube to get my console back. I am sure, it was an off day…yet you cant give a customer back a car with a non-functioning console, or tell him that the car needs a software upgrade once you had the car the full day to “complete a software upgrade..”

Mike and team do a fantastic job !! they are courteous, professional, speedy and very knowledgeable. Always get me in and out painlessly.

Devin was very professional and a pleasure to work with.

Just completed my first BEV scheduled service. Michael Smith keeps on top of what needs to be done. Servicing of this Battery Electric Vehicle (BEV) requires special talent as we start to enter into this developing technology. There is no doubt the Jaguar I-Pace is the top luxury car in its vehicle class!

Mike Smith in the Service Department has been terrific. He coordinates the service and always returns my phone phone calls! My car is a 2005 S and has never been better.

Saw the car online, drove 3-1/2 to get the car, told salesman I needed paperwork ready to go when I get there because I was on a tight schedule. Not only was the paperwork not ready, but the car had no gas!

Eric was great. Provided clear expectations for me in terms of cost and time. Even worked with me to get a little extra done to eliminate a problem in the near future.

Excellent customer service deserves appreciation! I wanted to take this time out to express my EXTREME GRATITUDE for Cheryl Stewart. She went above and beyond to kiss the boo boo. It saddens me to say that I had the worse experience purchasing my 2020 XF from your dealership. But due to the fact this was the car that I had been looking for over 6 months. I continued with the process. I only wish that Ms. Stewart was able to get the commission for this sale. My salesman truly made me feel like he didn't value my time. Or my intelligence due to the lack of effect with answering my questions. I must say Ms. Stewart's sense of compassion, empathy, knowledge, and wonderful customer service. Is out standing! She made EVERY effect to help, knowing that I was frustrated with this process and the dealership. I can honestly say it was her that save this sale. I really thought about returning the car. But Ms. Stewart assured me that she would be working with me moving forward with my concerns. She texted/called and even reached out to me on her day off. After a second visit to the dealership. Ms. Stewart was able to have the tech update my software and took the time to assist with advising of enhance features. She is the definition of Exceptional Customer.!! Dr. Ralf Speth said "Good Enough" is never good enough. He believes the passion and commitment of his people is the key driving force to Jaguar's success. He needs to know that Cheryl Stewart understands his cord brand values.

The purchase of our Jaguar F-Pace was one of the best car buying experiences my wife and I have ever had. Upon inquiring about a specific car we were contacted immediately, an appointment at our convenience was scheduled, and were presented with a bottom-line purchase price and trade-in value up front. There was absolutely no pressure or haggling during our appointment, our sales rep Earnest was extremely knowledgeable and friendly, and the entire staff was absolutely professional. We will buy from this dealership again, and would recommend Jaguar of Bethesda to our closest friends and family!

I’ve had Considerable issues with my 2015 Jaguar. Steve did an excellent job of taking care of it after we realized we needed an alternator. He’s very personable and very competent in the service department.

Eric provided excellent guidance for full service annual checkup

The service was great! Garrett and John did a great job getting me in the right vehicle for me. Thanks again!

After multiple prior visits that were very average I finally had an excellent service experience with Mike Smith, thank you.

The team was very courteous. From the moment i scheduled my appointment, i received several reminders and was greeted and assisted upon my arrival with minimal wait.

Sami, is a very helpful and concerned salesman. Also very pleasant.

Michael Smith is my service rep. He is friendly and responsive. He always takes good care of me and my Jagiuar.

Michael Smith has been my service rep. He is very friendly and professional. Michael provided us with a nice loaner car and the service was done in record time. Cheryl is personaliable and a great with of information. She and Michael are great assests Bethesda Jaguars. We look forward taking our car there for service.

Some of the best prices you will find on Land Rover Range Rover

Great place to buy a jag. Everyone is really nice

The team is very fair, prompt and respectful. They kept me updated with the status of my vehicle. Will always recommend this team. 5 stars.

Thank you Steve great service

Charlie was great and helped me really surprise my wife.

My wife is getting a F Pace Jaguar and we have been working with Alex, he got us the vehicle that my wife wanted and at a great price...

Great job during the pandemic! Appreciate their hard work to make it happen it a smooth process.

Everyone worked as a team. My car seems to be working fine.

Eric my new advisor was very nice! First time that an advisor spent so much time answering all my questions and honest recommendation.

Erik did a great job-he was patient, listened to my concerns and gave me fair and reasonable options about resolving my problem with my vehicle. I will be back to JLR Bethesda!

My service manager was awesome they fixed the issue

Oil change completed. Car returned hastily cleaned. Windows and interior dirty, floors still dirty. But of course there’s a $25 miscellaneous charge on my oil change for Clorox Covid full cleaning. Right. Second vehicle I bought from the dealer. A lot of staff turnover and they never do a good job. We just have to suffer through them if you live in Montgomery county.

Samantha Cambridge was the most helpful sales individual I have ever had. She wanted to work with us and got us the best deal (she made it pain less).

My experience at this dealership was horrible. I purchased a brand new SUV because my older jaguar had some issues going on. My vehicle took 3wks to repair and once I went to pickup my car I was questioned if it was my car, and if had I paid for it . Once I got my car it broke down before I could get it off the lot. I then had to put my suv in the shop and they wiped the interior down with a dirty wet cloth that left a white residue on the interior leather. When I purchased my SUV I had to wait at least 30 mins before anyone asked if I needed help. The customer service personnel in the service dept had been quite rude in the past but have somewhat improved. I was given a loaner vehicle while repairs was being done on both vehicles but then upon returning the loaner i was charged over 1700.00 for a small crack in the windshield in which I still don't know what happened. I am waiting for parts ordered on my SUV that have been on back order for months . I will not be going back to this place in the future. I am hoping to find quality service elsewhere

This was my first car buying experience at JLR Bethesda. I found the vehicle on Cars.com and sent in an email inquiry. Ms. Sherry Woods responded immediately and when I called about the vehicle the next day, it was sitting out front when I arrived. The only reason I didn't give them a five star overall is because the car's exterior was dirty and we couldn't see the blemishes as clearly. There were barely any blemishes, but the rating would've been better if the vehicle was washed. Other than that, the customer service was great across the board and I would visit them again if/when purchasing a used/certified vehicle in the future.

This dealership is great and definitely stands out!!!...their prices are fair right off the bat so the ‘no haggle pricing’ is easy to work with and their service is amazing. Ask for Arouna (AJ). He is super helpful and polite and it was a great experience dealing with him!!...the manger Brett was also extremely helpful with the total purchase process too and very willing to help with any concerns I had...it was a great experience and I highly recommend them!!

This dealership is great and definitely stands out!!!...their prices are fair right off the bat so the ‘no haggle pricing’ is easy to work with and their service is amazing. Ask for Arouna (AJ). He is super helpful and polite and it was a great experience dealing with him!!...the manger Brett was also extremely helpful with the total purchase process too and very willing to help with any concerns I had...it was a great experience and I highly recommend them!!

Found the car of my dreams at a great price. The whole process was smooth and convenient, and they gave me what I wanted for my trade with no back and forth whatsoever. I never even had to leave my house and the car was delivered! Charles Holman was professional and answered my questions promptly. They forgot to send the second key with the car, and Charles Fedex’d the key to me quickly. Thanks again!

I had the distinct pleasure of working with Ernest Bokro, and Cheryl Stewart. In fact everyone during the sales process were just great to work with, I enjoyed and had fun during what would be a stressful event. Thank you to Cheryl for being so helpful and showing me all the features of my new vehicle. I'm looking forward to enjoying my first road trip!!

Everyone very attentive. They got me in and out quickly!

No stars is absolutely the perfect rating for this dealership. The level of treatment I experienced by the team members and management was just so unprofessional. Here is my experience. I sourced a vehicle online and contacted the dealership to make a appointment to test drive the vehicle. Remember the word appointment because it comes back to mean nothing at all. The appointments are important due to covid 19 and social distancing restrictions during the pandemic humanity is facing. I test drive the car on a Wednesday and then returned on Thursday to purchase the vehicle with my fiance. Before finalizing the purchase my fiance test drove another vehicle. She liked it so we decided to purchase that vehicle. That vehicle by the way was more expensive then the original vehicle. While purchasing the vehicle for my fiance she began pointing out that we were not being tended to and that she felt mistreated compared to the other customers being serviced also. I calmed her down and ignored all the red flags. We ended up being the last customer to leave the dealership that night. After driving the vehicle to work the next day my fiance advised me that she did not feel safe in the car. We called the dealership and explained that we would like to return the car but still purchase the original car. The salesperson advised us that the other car was already being sold but we were welcome to return the car on Saturday. We come back on Saturday only to be told that the return could not happen till Monday do to our trade in being processed. Ok no problem we agreed to come on Monday. Saturday evening we get a call from the sales rep advising us that car deal did not go through and that if we are interested we could come purchase the original car. We agreed to come Sunday morning to do the return and then purchase the vehicle. The salesperson advised us to come early. Dealership opens at 11am and we called at 1030 to advise her we were in route. Sounds like a appointment between two persons. She said ok. Upon reaching the dealership my fiance who by the way took off work did not see the vehicle in the lot. We enter the dealership and ask for the sales rep before taking a seat. She did not acknowledged us and neither did anyone else while we sat. She finally approached us and said that someone was testing driving the car we agreed to buy and we agreed to meet in the am for. She then proceeds to tell me that it is first come first serve. That policy overrides appointments. Im so confused. The manager then comes back to advise us that the test driver would be purchasing the vehicle. I asked her again why they would do that when they called us the day before to purchase the vehicle for ourselves. Once again she replied 1st come 1st serve. But technically they called me and made me the priority on Saturday only to do something totally different on Sunday. I advised her that we would not be here if they did not call us on Saturday and that 1030am Sunday morning you knew I was coming. I have never been treated so badly. She then advised us that she still can not process the return for the car we purchased. Once again they had us come to the dealership only to be told that they can not help us. I would never recommend this dealership to anyone and once they process my return i will never return. The corporate office needs to know that the dealership staff is in need of some much needed customer service training and also some of the policies set in place may need to be evaluated. Can I make a appointment or is that option on your website just for show? And also if your sales rep contacts a customer they should be trained to follow through with the offer they contacted me about. I know im just a minority and my finances may not put me into a threshold where I receive respect from your dealership but along with the Covid pandemic all over Americans are fighting for equal rights for all Americans no matter what race,sex, gender, or financial status. Once again I wanted to make someone in power of making decisions aware so changes are made.

Ernest Bokroe was great to work with. They had exactly the used car I was looking for. Ernest accurately and honestly described the condition of the car over the phone (it was perfect) and quickly guided us through the process once we arrived. Had a great experience, and we were done quickly. Thanks!

Obviously went here to buy a car, and left extremely unhappy. We test drove a used 2010 non-jaguar but still luxury car. We were told how amazingly clean it was, and how it was just so immaculate. It was 10 years old, so I was not expecting a perfect condition, but the inside was pretty rough. There was still dog hair everywhere, with dog claw marks and punctures, and the steering wheel was eroded by the previous owner's fighting. Again, nothing completely deal breaking, but certainly this would have decreased the value of the car. After the test drive we were told that they would not negotiate on the price at all. This was about $3,000 over pre-covid market plus a non-negotiable dealer processing fee. This is not their fault, as they are a large corporate no-haggle dealership, which is fine. I left, as is my right, as is their right to charge what they want. We were pressured to buy the car, but it just made me chuckle. The service was slow, as we sat for a long time. I get that things take time, but this was not my first test drive, nor rodeo, with car dealerships.

Samantha is just nice. She takes care of you and she treats you like family. Ask for her you will be happy you did . Happy customer!!!

Ernest Bokro was the best car sales team leader I have worked with! As a customer all my questions were answered and I recommend him for any person searching for a good safe car.

The worst service department. They don’t communicate through an appropriate text message system. Getting calls from them about when your vehicle is ready is hit and miss at best. They rely on the service dept employees to call and sometimes they just don’t. Also someone spilled coffee on the floor and I alerted the front desk employees so no one would fall and they didn’t clean the spill. She actually said that’s not my job. I asked for some paper towels so I could clean someone else’s spill and then a nice gentleman that works there cleaned it. Customer service training and a messaging system did the services dept is needed.

The recall was done without any effort on my part.

I WILL NEVER GO BACK TO THIS PLACE ????. Told me they had the part for my car and it would be done and 2 days. Told me it was one thing then when I asked to see the old part that they had to replace then Michael told me it wasn't that it was something else wrong with my car and it would be 2300 to fix it $175 for the part which was xxxxxxx and 2,125 would be for the labor ?. By now I was without a car for a week . Long story short it was nothing wrong with my car just trying to get money. I understand its a pandemic but goodness.

I would give 0 stars if that was an option. I brought my car to get serviced for rear end links that were torn and had warranty on it. They said they need to check if there is warranty on it and will check it later and did not give me any clear answers. They kept my car for over 3 weeks. I called them to check on the status of my car and they said they would call back after a few minutes later and I never received a call back that day or any day. I had to call back after 10 days later when they never gave me a call and they said it wasn't ready yet but asked me to come by. When I went then they checked if I had warranty on the car. Then I left and when I called again after another 10 days they said they had to test drive the car. I called again asking for any updates and they kept stalling. When finally after 3 weeks later, I had to go to them and ask where my car was and then when I went they said my car was ready. I had to go and never called me to say it was ready. When I went to pick up my car, the inside smelled of heavy oil. They had spilled oil inside my cup holder and the seat area and also had scratches inside that was never there before. I had to get my car detailed to get the smell out. My car started shaking every time I slowed down too. They never gave me clear answers and kept telling me it wasn't ready yet and didn't tell me any reason and dirtied my car.

The service was performed in a timely manner and the loaner car that was provided was clean and satisfactory.

I had wonderful experience servicing my Discovery Sport at the service center of Jaguar Bethesda. The ambient temperature sensor was malfunctioning resulting in erratic operation of the A/C system. The service advisor, Steve Lapkoff, did not ignore the issue (unlike others at the shop) and got it fixed. It needed an software update. Very happy with the outcome.

This was the worse experience I’ve ever had with a dealership! To start, I informed the dealership I had travel plans the next day. However, I drove an hour from my home to test drive a vehicle I found online. I test drive it and loved it and wanted it! I sat for about 30mins just waiting after the test drive before someone came to tell me the vehicle had previously been SOLD and should not have still been on the site. I was furious! I was asked to give them the chance to find me something similar! 20-30mins later, they’d found the same vehicle, (however it cost more, had about 5k more miles, AND was located in VIRGINIA!!!) I was told they could get the car to us but the processing wouldn’t be completed until the next day. was ready to walk away at this point! I gave them 2 stars on customer service only because they agreed to give me the new car for the same price as the original one! Because of that, my partner convinced me to give them a chance. We had to leave and kill about 2.5hrs while we waited for the second vehicle to be transported from VA. When we got back from lunch, we had noticed the vehicle parked on the lot. We were thinking it wouldn’t be much longer before we were able to drive away in it. WE WERE WRONG!! It would have been a total of TEN (10) hours before we were able to leave! We sat thru a storm AND power outage and hours and hours of just WAITING!! While waiting we had to overhear a supervisor express her DISLIKE of the idea of TEMPORARILY giving us dealer tags after the salesman had already promised it to us to help get us out of there sooner. She then almost harassed me days later when she realized they failed to have me sign all required paper work, which would allow them to send my temp tags in return for the dealer tag! She called me back to back during and AFTER work hours all because she wanted back the tags that she was SO HESITANT and RELUCTANT to give me in the first place. She was just REALLY nasty about it and it made us really uncomfortable!! I was honestly left feeling like because I was at a luxury dealer, but NOT purchasing a luxury vehicle, I was treated less than! It was as if they didn’t want to be bothered with my small purchase! Absolutely horrid experience all in all! On top of all of that, after being there so long, IT WAS DARK AND POURING when we left, making for a HORRIBLE first drive in my new vehicle!

I just posted on Google reviews Not because I have the time but I want people to know about this dealership! Bought a Range Rover HSE few weeks ago. I have been an owner of a Porsche 911/BMW/Audi cars. This was the FIRST time that I had such terrible experience with a high end car dealership. Highly disappointed with the management and new car sales department. Very poor follow ups. Unprofessional. No responses to emails or phone calls. Documentations mailed to wrong address after repeated requests and acknowledgment. General attitude completely changed from before the purchase to after the purchase. Would not recommend anyone to buy a car from this dealership for Range Rover. I hope Range Rover as a company looks into this. Not the kind of service we were expecting from car dealership like this. #rangerroverusa @rangerover

When my recently purchased slightly used 2019 I-Pace First Edition needed a look over, AutoNation was my choice. Mike Smith and his team went overboard in making sure it came back to me like a car from the showroom floor. They know this exotic SUV/Crossover/Sports Car and appreciate what it represents in the future for a luxury BEV. Tesla move over, this one look like a real luxury vehicle on the inside.

I purchased a 2018 Land Rover Velar with around 10k mileage from the dealership last year (2019) . I was the first owner as it had been used by the dealership for the company to use sporadically. The check engine light came on in Dec. of 2019 and I realized I also needed to bring it in for the annual service soon too. I originally brought it in for service on April 2020 for the annual service and check engine light. I picked it up Sunday evening at closing time drove a few miles down the road and then saw the engine light came back on and "Check tire". I had to then bring it back to find that the tire had a nail in it (the dealership covered this) and they would need to take more time to figure out the check engine light. This was now May. I then received a call that THE ENTIRE ENGINE had to be replaced! I wasn't given much more information except that this is what the computer had said. (luckily it was covered under the warranty). I had to drive the loaner car and sometimes drive out of town for work. I found myself having to call the dealership to ask the status on my car. My sales rep would then say he would call me back "the next day" to keep me posted. When he wouldn't call the next day I then had to call back multiple times for updates. The sale associate twice told me that it would be ready by a certain date and even told me specifically on one Thursday that I would be able to finally pick it up on that next Monday. So, I stayed in town that weekend, called Monday and was told that he was not working that day and they didn't think my car was actually ready yet! I had to ask the sales rep to please just be up front with me and if he didn't know if it would be ready yet then to just say that but not to give guarantees on the ready date. I finally picked up my "rebuilt" VELAR (new engine new alternator etc) on Jul 31 and so far no check engine light. BUT I still have no idea why this happened to such a high end newer vehicle with <20K mileage. I have heard others have had problems with their range rovers however I didn't think it would happen to me!

I did not plan to lease buy Devin, who I think is an asset to your company made me. I wanted to buy a used sports but ended up leasing a Velar. I am very happy. Juliana

They have always have been accommodating in service even if it was unscheduled. They took care of my car the other day when it broke down on the highway. Keep up the great work!

In the COVID times, I was scared to have my car serviced. But I was long overdue and had a recall item. Jaguar Land Rover Bethesda did everything I asked to accommodate me. Their Customer Service team is top notch. Special thanks to Scott for pitching in!

Nothing is like a Jaguar dealer. Service advisor does not even have time to say hello. Forget about any advise about your car. A small work shop has better courtesy then this dealer

The service department needs to step up their customer service. Phillip & his team were not welcoming. If you have an appointment for a specific service, why is it that they can’t provide you with a loaner if they are backed up or short staff. I went in for a tire air leak & I was told they couldn’t service my car until 3 hours later and when I asked for a loaner they couldn’t provide me with one either. My service advisor was out on vacation. However Thomas was very helpful. I told Phillip this was unacceptable & after 45 min of wait time they finally took my car back service. I’ve never experience this lack of service before. This needs to stop customers are being inconvenienced due to their lack of service.

Selling my car. Was given a few dollars more over the Kelly Blue book value.

Visited the dealership Test drove the vehicle staff was somewhat lackadaisical and unresponsive. I finally test drove the vehicle the sales person offered me some figures and I offered him my counter offer as is customary of buying a vehicle we ended the evening with me leaving saying I was on able to except the offer presented. The following day the sales person made contact with me I had secured financing of $35,000 to purchase a vehicle as well as secured $2000 cash to make a down payment the sales person had offered three different quotes that were to my liking but when I told him I was ready to purchase the vehicle he was unable to deliver on all 3quotes. I provided my preapproval from SkyPoint credit union I also provided credit scores from all three credit bureau’s I filled out their credit application, Only to be told that he would not get back to me until somebody who is in the show room is going to buy the car or not. They ran my credit causing damage to my credit score making three promises they can’t keep I would’ve thought that a business set in Montgomery County Bethesda would have a lot more integrity than this I’m going to report them to the Better Business Bureau as well as write letters to their corporate office until somebody makes me whole.

They advertise and discuss one price then completely adjust pricing later. Deceptive. If you value your money and dont like bait and switch stay away.

I see someone erased my comments about the horrible experience I had with this dealership. So the public would not know about the bad customer experience and the unprofessionalism that is provided. I will tell my experience again. I bought a 2013 Range Rover Sport from Jaguar and Land Rover of Bethesda MD in April 2020. With a warranty of 4000 miles or 90 days. After having the truck for a month and half, it ran hot and cut off at the intersection. I had the truck towed from there to the dealership. The truck was at the dealership for two weeks for them to replace the thermostat and water pump that I had to pay for because dealership said it wasn't covered under the warranty. I picked up the truck on a Friday. The next day Saturday the truck was giving g problems again. I had the truck towed once again back to the dealership. The truck was at the dealership for three weeks and nothing was done to it. I was told it had a blown head gasket but the warranty didnt cover it. The service manager Mike that I was first dealing with was nice at first but never initiated a call to me. I always had to call to see what was going on. I went from Mike to Brett the sales manager who never called me until the third week after I left a message about having a lawyer. Also I dealt with Mitchell the general manager who I spoke with after I couldn't get anything resolved with the first two people. He said he would handle the situation but after seeing Mitchell, he never called me. No one at the dealership never initiated a call with me. I had to call and go up to the dealership to try to get answers. Brett told me that the dealership was going to ge me my money back and it never happened. I had to take my take off the truck sonic can turn them in to the mva. But I'm still paying on a truck that's not driveable and not in my possession. I haven't heard from anyone since the end of June and the truck been at the dealership since May 31st. I would not recomend anyone to go to this dealership or even set foot there. I never been disrespected like this in my life. I should of went to the Jaguar and Land Rover in Tysons Corner. BUYER BE WARE!!!!!

Car was in 5 times for same problem, never resolved. Absolutely no follow up or concern, conflicting excuses. Never had an experience this unpleasant.

This entity wastes a lot of the client's time in completing transactions. It's like pulling a tooth even if you excellent credit or not. Would not venture into an auto nation car dealership anymore to buy a car. Too much waste of time.

EXCELLENT CUSTOMER SERVICE

I would not recomend going to this dealership. They very unprofessional and dont stand behind their agreement when it comes to the warranty of the vehicle. Also very poor customer service. I have a vehicle that I bought from them that is covered under the warranty that they wont fix. BUYER BE WARE!!!

As always Steve and his team, Thomas and all, are great! In this time of covid they put up with me and my crazy! Thank you for understanding and being so wonderful.

Francisco made the time pass away easily as we waited for all the paperwork to go through. Went in "shopping" around for my car - did not really decide whether I was ready to buy but ended up buying my new ride.

I was a bit taken back by one of the morning intake representatives. He was rather young but that’s no excuse because he’s a reflection of the business. From the time I brought my vehicle in for it’s first service, this young man seem to have an attitude. I couldn’t put my finger on it but sometimes you just know. However, everyone else was cordial and respectful. When I came back in the afternoon to pick up my vehicle, there he was again with the same attitude. This time, my 22 y/o son was with me. He said, “dad, what’s his problem? He seem disrespectful towards you, what’s up?” I said perhaps he had one of those days that started off rotten and ended worse. I wanted to think it was that and nothing else in this current climate of inequality (among other things)!

I called and inquired about a vehicle, salesman call me (John), I submitted my information over a week ago, never heard from him . I called the dealership and left voicemails and as of yet no return call. Never have I dealt with such unprofessional dealership.

Service Advisor Jai was amazing. He kept me informed of every detail in my service visit. 100% satisfied with my visit.

Mike had so much energy...Amazing...He was exceptional Keep him!

If I could do zero stars I would! DO NOT GO HERE! Their communication to each other and to their customer is AWFUL. My husband and I called to confirm a car was available and once confirmed we said that we would be there in 30 minutes to test drive. Once we arrived they told us the car is sold. We then left and did some more research and found out that they had another car that we liked. Once again we called and they confirmed that this second car is still available and we could test drive it. We drove back for a SECOND time. Once we arrived they took my husbands drivers license and got us ready for the test drive, to only tell us that this car too is sold.

Mike was terrific. He was fast, knowledgeable, and friendly. I'll be back!

best exoerience in buying a can without the back and forth. the sales team including Francisco were amazing and had everything ready for me to get the car our in less time than expected.

I was very pleased with the service performed on my vehicle. The Service Department staff is very efficient, professional and very friendly. My Service Advisor is also very professional, trustworthy and always consult with me prior to completing any needed repairs/service on my vehicle. Great to work this group.

I purchased a trade in (infinity) JX35. Although asking price was non-negotiable, sales person was patient with all my request and dealership performed all services I requested to included additional services up to $4000 parts and labor at no cost to buyer. Staff was nice and personable. This is a great dealership my Nr 1 even though I am not in the market for a Jag or Land Rover. Great Job.! /r J Jeff Powell Sr USN (Ret)

I took my car in for service and was very satisfied with the service. The staff was very attentive. Overall they?re great, would recommend.

Had an excellent sales experience thanks to my sales representative Charles Holman. The process was quick and efficient. He was very flexible to my needs and was even able to work a change into our scheduled appointment time. Will recommend this dealer to colleagues and

The car buying process at this dealer was amazing from start to finish. Beginning with my car salesman, Mr. Garrett Williams to the manager Mr. Jon Anderson. Both were knowledgeable, attentive and personable, I definitely recommend them to anyone looking to buy a car.

Service representative was very good at explain repair.

Great experience with Charlie Hoffman and Matt Berman. Everyone was helpful, polite and very efficient. It was an enjoyable experience

A very easy process with no glitches. The staff there were friendly and efficient. We are very happy.

Great place to take your vehicle. Staff at Customer Service and in Repairs (and parts) are knowledgeable and friendly. Everyone takes good care of you and your car. Lots of new safety protocols in effect due to Covid-19, which was welcomed. Also a great fleet of Courtesy vehicles.

The service department is amazing. In particular, Mike Smith is terrific. His technical knowledge, customer care ethic, and fair pricing philosophy makes him the perfect service advisor.

Purchased my 2018 Range Rover Sport on February 25th from Arouna Johnson at the Land Rover Bethesda Maryland location. When we took delivery, Arouna completed a WE OWE form for the 2nd keyfob and the Activity Key. He said the previous customer had these items and they were being mailed back to the dealership in the next day. Today is March 18th and I still do not have either of these items. Everyone was anxious to take my money for the vehicle, but now when it comes to delivering on the "we owe" for the keyfob and Activity Key, no one seems to know what's going on and where those items are at. This will be the last time I buy a vehicle from this store and if this is the way Auto Nation operates, I'll be sure to stay away from all their stores. Buyer beware!!!

Samantha gave me excellent service. She came out to greet me the moment I pulled into the dealership parking lot.

Overall great experience! Service was excellent and kept me informed!

I recommend Jaguar Bethesda because of Samantha Cambridge. She provided magnificent customer service. She is the best I have dealt with in my 62years of buying cars.

There were some issues that the entire computer system had not been upgraded such that I had no voice activated phone service when I left the shop - but I turned around as soon as I realized it and they apologized and fixed it as a priority as I waited. The wait was no more than 30 minutes. Nicely handled.

I purchased a used 2015 Honda Civic at Jaguar Land Rover of Bethesda using the AAA Used Car Buying program. Although we were purchasing a lesser priced vehicle for this dealership, it was a great experience- we enjoyed working with Arouna Johnson and Deborah Bell. They both made sure to answer all of our questions and were very easy going, customer service focused and easy to work with.

Salesperson was excellent. Buying process great other then the up - sale of additional coverages and insurances. Excellent showroom. Appears all vehicle offered had a model on the showroom floor to view in a comfortable controlled environment.

A ver easy and pleasant experience- service completed on time with no issued

I had an excellent experience (as usual /as expected). I made an appointment for service because the vehicle engine light came on. When I arrived, I received a warm welcome from the staff. The Service Advisor (Michael Smith) and the team tested and analyzed the vehicle. I thought the engine needed maintenance or was at fault. I was relieved that there were no major problems. The Service Advisor was very knowledgeable and thorough as he explained the details. Also, he stated that if I had any more problems, to call/come back. Thank you for the excellent service.

Arouna Johnson was outstanding. He was persistent and honored all obligations.

Really appreciated the service. Phone had issues with contacts and service representative took the time to make sure all was working properly. Appreciated the loaner vehicle. Could do a better job of returning calls left on service department reception area. Left 2 messages that were not returned.

Mike is the best service advisor. I really appreciate him and how he make sure you understand what?s wrong with your car.

Pleasant staff, and courteous. Did the work in reasonable time - and gave me free cookies and coffee, lol.

Mike Smith on the service team is amazing. I bought my F-Type in Maine and then reviewed and talked to different service advisers at the three different dealerships in the DMV. I decided to service my vehicle in Bethesda solely because of Mine Smith's expertise, professionalism, and experience.

My service was fast and efficient and my service advisor was very meticulous and courteous. All my concerns were addressed and corrected. Very pleasant experience!

Hassle and trouble free experience. Charlie Holman was very good and I will recommend him to friends and family. These guys understand customer service.

Sales staff pleasant not pushy

Super professional & efficient

Excellent service. Very friendly and at the same time professional and efficient staff and management.

Not a long wait and they give me a free car wash with my service

Customer service has improved a great extent with Frank Wilson. They now cater on the client. A huge improvement was made with the new general manager. The sales staff is much more response and alert. The diversity is wonderful and much more welcoming.

Excellent service

Major improvement in customer service since my last service visit a couple a months ago. I had a major issue with my Jaguar XF where the next day I was accommodated on a Friday with a loaner. Michael Smith was my service advisor and he made sure I was taken care of. His communication with me regarding the service was on point and I am grateful that he was able to get my XF Jag running like new.

I inquired about a vehicle via email. The first employee that I made contact with took the liberty of running my information against six different lenders without my consent. I reached out to this person and they never responded to my email. I was able to get in touch with General Manager. We exchanged a few emails and once he started asking for more information about the incident, I stopped hearing from him as well. Awful customer service. This company also effected my credit score. I will never do business with this dealership in the future and neither will my family.

Disappointing service experience. Went in for my first service - just had to have the service department refill fluids, etc. Ended up there for over 5 hours!! Not sure why I wasn't given a loaner vehicle since it was so long. The whole time had me really thinking why I purchased my vehicle here. Apparently I am not a priority at all. My previous vehicles - Mercedes and BMW would make certain that every service was to my satisfaction and since I purchased my vehicles at that dealership - I was given a loaner with no questions - Jaguar not so much. Not sure why.

Had a great experience with Autonation. I went to them when I was looking for a new car. They gave me huge discount to fit my financial needs. Highly recommend them!

I visited the service and it was a pleasant experience. Rob Conner was very helpful.

I enjoyed my recent purchasing experience with Jaguar Bethesda from start to finish the sales associate and the finance manager were both professional and knowledgeable. The transaction was quick and smooth and the process was efficient. I would highly recommend Jaguar Bethesda to family, friends and co-workers and definitely purchase a car from Jaguar Bethesda again.

Attentive, responsive.... could not have been more satisfied with the level of service I received during my visit.

Purchased 2019 E Pace for wife ,she loves her new Jaguar she traded 2015 . We will buy another one next time for ME. Great staff great price. Highly recommend.

They provide best service...

Rarely have I felt trust at this dealership ,since Auto Nation took it over. In the past I took my car to a mechanic instead. But this time my mechanic said there were parts the dealership would be able to procure more easily (my car is 16 years old); he recommended I return and try them. I had my doubts, but Robert assuaged them right from the beginning when I first spoke with him on the phone with his professional demeanor and clear explanation of the problem. Further, the job was done by the next day, and I had my car back in less than 24 hours. I am a retired executive and would have been proud if any of my managers handled themselves with customers with the elan and expertise Robert provided. Further, the new management seems to have grown to a level that reflects the quality of their product. From the men who signed in my car, to Armani, who managed the car loaner, I received the highest quality service and respect. Just what one expects from Jaguar. Thank you!

My experience was wonderful. From the moment I entered the showroom until the day I left with my new Jaguar it was perfect. Chris was my Sales Executive and he was professional, knowledgeable, helpful, and a great person to deal with. Chris made the process very easy. If you are interested in a Jaguar be sure to ask for Chris at Jaguar Bethesda. Susan

Sold my wife’s car to AutoNation and was instructed to bring it to Jaguar Bethesda for inspection and to complete the transaction. AutoNation gave an offer that was significantly higher than car max so I was very skeptical going there since they had not seen the vehicle yet as it was only an online offer based on information I provided. Everyone there was extremely nice offering my wife and I beverages and snacks while we waited suggested local locations we could walk to while we waited. No need to go anywhere though as the process was quick and efficient. I signed all the transfer paperwork received a check for the original offer which we were extremely pleased with and we were on our way. They treated us like we were purchasing a top of the line Jag or Land Rover. They were unaware that I am the owner of a Jaguar F Pace so when it’s time to replace it I will definitely consider this dealership based on the service they gave us. Great job Bethesda Jaguar Land Rover!!

I order a Jaguar IPACE from Samantha- specifying my own personal colors and special selected features. Then I sat back and anticipated the delivery. On that special delivery day Cheryl oriented me to my future transportation identidy. The IPACE is a unique luxury Tesla-type EV shooting brake sporting automobile. I doubt I will miss gas stations. It was a pleasure to work with Matthew, Samantha and Cheryl at the dealership.

Devin helped me search for the perfect car for weeks. He was never pushy or salesman-y and completely understood my needs. My success in finding my dream car was his success and that kind of attitude makes a HUGE difference when you're spending that kind of money. Everyone at Land Rover/Jag was very helpful and welcoming. Would definitely recommend to my friends and family!

I took my car in for yearly maintenance and was very pleased with the service I received, the staff is very courteous and professional. The service was performed on time and I was very happy with the work they did. I highly recommend this dealer's Service department for any work you may need on your vehicle and I will most certainly be taking my car in for any required work I may need in the future.

Leased my Jaguar a year and a half ago and have had nothing but an AMAZING experience with ALL staff and management. Wale worked with me in the very beginning and the management and service team has been nothing but an absolute pleasure to work with. They bend over backwards to ensure a great customer experience. Everyone is friendly and accommodating and the quality of everything they do is spectacular. I absolutely HIGHLY recommend this particular location to anyone and everyone.

Customer service is really great...Sales and service

Always a great experience, I have owned my F-pace for about two years and have really come to appreciate how well they treat you at this dealership.

I had the best car buying experience via Derrick, Debbie and Cheryl. Everyone was very welcoming and attentive. Any and all questions were answered openly and honestly. They were very accommodating. I would recommend anyone interested in luxury purchasing to go here first.

After coming off of a very bad car buying experience at Audi of Arlington- I was pleasantly surprised by the team at Jaguar Land Rover of Bethesda! They have renewed my faith that leasing a car doesn't have to be a painful experience, it can be the start of a new chapter and a really pleasant exchange when working with the right people. From the very start, the front desk team was friendly and helped quickly locate a salesperson for me- Kevin. He was wonderful to work with, genuine and honest which I really appreciated. He asked me what I cared about and spoke to that, not selling a bunch of BS or pushing me into a car I didn't like or want. He simply said, "what is your budget- let's see if we can make this work". We then test drove the car I liked (which he pulled right out of brand new inventory and literally unwrapped it for me without looking annoyed at all). We went on a great test drive and I fell in the love with the car. Kevin called out pluses and even some feedback from other customers which was refreshing. He really knew the car which made a big different for me in my experience. When we pulled up, he joked with another co-worker and I could tell they all liked working there. When we sat back down, he and the finance manager (John- who came out and said hi to me) made a deal I couldn't refuse and really worked with me on my budget in order to get me into such a great car. When Kevin passed me over to the finance manager, Debbie, it was relatively seamless. She had a similar let's make this work for you mentality and the dealership went above and beyond to help me get out of my old car and into my new one. Already happy and about to drive off with my new ride, they passed me onto Cheryl, to get "Cheryl-ed" as they call it. She walked me through all my new tech and made sure my app worked correctly and I understood all my benefits as a new Jaguar customer. Her energy was such a treat to end this experience on, every company should have a Cheryl! I am going to be a customer for life after how I was treated, my fiance is even excited to bring the car back in for maintenance and car washes. (another benefit!) Thank you so much to the team- I have a new, fresh, outlook on buying a car and would HIGHLY recommend this dealership to anyone.

Accommodated me on short notice and had a loaner ready to go. Thanks!

Excellent! That's all.

Just WONDERFUL! I'm not gonna post a long dragged out review but I definitely had to post something just to let anyone who may be having doubts about this location. Just go! From the beginning the sales person Arouna was very helpful from the beginning to the end. I purchased my vehicle and ran into a few issues after purchase but not to worry the GM John Anderson walked and talked me through the whole process of getting my vehicle taken care of. He put me in contact with Mike Smith in the service dept. and the wonderful customer service continued..I can't say enough about my wonderful personal experience at this dealership they treated me EXCELLENT! Would recommend to anyone looking to purchase a vehicle with the ease of knowing that you will be treated the way you want to be treated

I quit appreciate their help and kindness. They politely answer all the question which I thought. Nice staff, Nice Atmosphere.

Very professional, no nonsense experience. Better than fair price. No surprises. Would definitely recommend.

Devin was great to work with. He's very knowledgeable and patient to new electric vehicle customers. :) Devin has continued to be very helpful post-sale as well, which is greatly appreciated.

Devin was great to work with. He's very knowledgeable and patient to new electric vehicle customers. :) Devin has continued to be very helpful post-sale as well, which is greatly appreciated.

I came to this dealership because I was so disappointed in my prior dealership. This Jaguar dealership was 360 degrees better than that one. Stephan was my salesperson. He was knowledgeable, polite, and worked very hard to make sure I was getting exactly what I wanted, even to get me out quickly. Every person I dealt with was very nice and helpful. I was very pleased with the entire operation and the transaction. I would highly recommend Jaguar Bethesda and Stephan!

I came to this dealership because I was so disappointed in my prior dealership. This Jaguar dealership was 360 degrees better than that one. Stephan was my salesperson. He was knowledgeable, polite, and worked very hard to make sure I was getting exactly what I wanted, even to get me out quickly. Every person I dealt with was very nice and helpful. I was very pleased with the entire operation and the transaction. I would highly recommend Jaguar Bethesda and Stephan!

The process was very very lengthy and required a great deal of patience. Initially I purchased a Range Rover due to it being Saturday evening and around closing. I felt very rushed and dissatisfied. I was not given the opportunity to test drive the vehicle and not knowing the function of the car. I am from Baltimore and the entire trip home was nerve wrecking. We were told by our salesman that the car had navigation and we found out that it did not. When I arrived home I was in tears knowing this car was not for me. The next day I called my salesman and informed him that I did not like the car and I wanted to bring it back. He advised me to wait until Monday and he would work with me to consider another vehicle. I agreed and returned on Monday. When I arrived the salesman was with a customer. While waiting the used car manger noticed me and my husband and asked why were we here again? I explained that I did not like the car he was shocked stating Garrett did not tell him. This is where things starts to go wrong. My salesman Garrett presented as disinterested to my plight. In fact Garrett informed me the dealership was doing me favor taking the car back. That was so disheartening. Garrett was not interest in digging in to help me get the vehicle. Mr. Kenny Poerstel took the reins and worked diligently in making sure that I was approved and happy with the vehicle and the whole entire process. All the credit goes to Kenny not zGarrett. I know my case had many obstacles and required extra work but Garrett made me feel unworthy. I did not enjoy the significant amount of time I spend at the dealership. However Kenny was outstanding, compassionate and patient with my situation. Garrett appeared all about the sale amount not the individual who is making the purchase.

My salesman was more concerned with making a purchase then the person making it. The entire process was very lengthy. I have brought 9 cars before and I have never felt so dis valued by my salesman Garrett. The financial person Kenny took me under his wing and worked hard to get me in the vehicle I wanted. I would not recommend anyone to buy a car from Jaguar Bethesda unless you are a millionaire. I was reminded by Garrett that my salary was not enough.

Called Dealership about used Buick Encore, spoke with Garrett Williams, asked Garret if he could transfer the car to another Auto Nation Dealership in Hunt Valley MD and made an appointment for Friday August 2nd at 11:00AM and offered to make a deposit, 45 minutes before the appointment received a text the car was sold. I called Garrett and indicated I thought the car was reserved, he explained we do not reserve cars. (it would have been nice to know this when making the appointment), never offered to find another car and was not very helpful. Left two messages for the General Manager no return call. Dealership is not customer focused and displays an indifferent attitude. Too many other good Dealerships out there, recommend you shop somewhere else.

Very responsive and friendly. Great job processing our purchase in less than an hour. They had the car with most of the features we wanted. Devin, John and Warren did a great job meeting our needs.

I had an absolutely horrible experience with the service department and will not be coming back. I brought in our Jaguar to be serviced after the taillight went out. I was told that because the issue was electrical, the cost would be close to $1300. Further, because the part was in Texas and they needed to order it, I would need to leave the car with them for 5 days. The good thing is they did provide a loaner. Although the cost was more than I expected, I agreed and paid it. After the 5 days, we got a call that the car was ready and went to pick it up. After we got home, we noticed the scratch on the front right bumper. It was a MAJOR scratch- the metal, paint and even rubber was showing from the hit. I’m certain it must have happened while it was sitting in their lot for service. It’s unfortunate I didn’t notice it when I picked up the car but I called the service department right away to let them know. In addition to the scratch, they also didn’t correctly put the cover back on the light. When I opened up my trunk I saw that it was littered with boxes and the packaging from the light as well as other trash. I was shocked they would return my car in such a mess. I would end up having to bring the car back in to them to have the cover installed correctly. When I brought the car back in, I was told to speak with Phil the service director. I showed him the scratch and he refused to take any responsibility for it. No apologies whatsoever, but rather tried to make it seem like I was lying and trying to scam them. Trust me, if it was a minor scratch, I would not have made a big deal of it. Of course I’m annoyed- imagine paying for your car to get fixed, getting it back damaged, and then not only do they deny any wrongdoing but they speak to you in the most condescending and smug way and make you feel like you’re the one that is doing something wrong! The whole experience was just awful. I have owned Jaguar cars since the 90s and love them but I will not ever come back to this dealer again. Stay away, unless you prefer unprofessional and shoddy service.

I purchased my 2017 xe from this dealership and my scheduled service appointments have been great. I really appreciate the professional communications from all the staff, I have worked with. Thank you!

The place was clean and comfortable, plenty of refreshments around. Brett was super helpful in selling my car, and filled out all the paperwork in just over an hour - everything went smoothly!

Michael Smith the Service Advisor was excellent. He was experienced, professional and knowledgeable about everything. The service was explained in detail and completed outstanding. The complete staff worked together as a team. I appreciate how they enjoyed completing their mission in a satisfactory timeframe. Also, thank you for the overall care and car wash. The vehicle looked wonderful. Very good experience.

Extremely efficient, quick and seamless transaction. Kevin Soltwedel is a great salesmen to deal with. I would no doubt seek to do business with Jaguar Bethesda again.

What a great dealership! My whole experience was great. I have been searching for a MB SL 550 and when I found it at Jaguar LandRover Bethesda I sent an email. Samantha responded in minutes and we started to talk about the car. I told her I was trading another MB SL 550 and she said they would love to work out the details. From the email to driving home in my new used MB SL 550 I am a big fan of the entire team including finance. Thanks for your help and professionalism which makes buying a car enjoyable. Keep up the good work!

I have brought my 99 Jaguar XJR here for years and always received great service. My check engine light comes on when the car is driven for an hour and runs rough. They said they could not find any problems but they will keep looking. They never called me back, I had to call them. They gave me the car back and it still runs rough and check engine light is still on. Also I asked them to fix the seat back. They charged me $96 and it was not fully fixed so I asked them to fix it. They took the car for 10 minutes and pushed the seat back on. It fell off as I drove away. Very disappointing.

Mike Smith was my service rep and is also a "car guy". We talked with enthusiasm about my car and the new iPace. He was very attentive to all aspects of things that needed servicing on my 2000XJR, which is now becoming a modern classic. It gets a lot of "thumbs up" from other drivers when I take it out, even at the Jaguar dealer. Everyone else at Manhattan Jaguar was friendly and helpful. Mike made sure my car came out of servicing nicely cleaned and in good order.

All aspects of the purchasing staff was extremely helpful in making my experience quick and painless!

If you're thinking about buying a vehicle from this dealership, I offer a suggestion that you try somewhere else first. The first obstacle you'll encounter is the ever rude front desk. I have called this dealership a number of times and I haven't spoken with a single person who sounded pleasant or cordial and not entirely annoyed that you had interrupted the newest inter-office drama. Unless that's what you're looking for. Our last visit we were in their waiting area and got to listen to the dramatic events of two individuals having a heated argument over one looking at the other's phone over their shoulder and how said individual would not put up with another man being so close to his personal space. It should go without saying, but the environment was not at all comfortable or inviting. After purchasing a vehicle from Jaguar Land Rover Bethesda, we were assigned to a service consultant, Joe. Joe refused to return phone calls, was unwilling to follow-up with us after inquiring about desired upgrades and failed numerous times to explain our warranty service coverage or assist in accommodating a convenient date & time to comply with our scheduled services. Our vehicle is still under warranty and I have already had to purchase my own oil and oil filter from their parts department to perform an oil change MYSELF on one instance and then pay this Dealership ~$600 to do an oil change on another when I brought the vehicle in for a tire losing air pressure constantly and the Center console's screen going black - a known recall that they felt I didn't need to be informed of. All while being covered by Jaguar's advertised "JAGUAR ELITECARE, BEST-IN-CLASS COVERAGE* New Vehicle Limited Warranty* Joe "forgot" to mention to me when I brought the vehicle in, an hour and a half drive one way, that if I would wait and bring the vehicle in approximately a week later, the work would have been covered under our warranty. This explained to me by a new service consultant AFTER Joe "no longer worked" for Jaguar Land Rover Bethesda and we were assigned to said new service consultant. What was the response after explaining all of this? "Yeah......that sucks." Their "scheduled services" are booked 2 months out. In order to meet service recommendations, Jaguar states: "A service interval indicator appears every 16,000 miles or every 12 months, whichever occurs first, to tell you when necessary vehicle maintenance needs to be scheduled. In order to receive scheduled vehicle maintenance, you must bring your vehicle to an authorized Jaguar within 1 month or 1,000 miles of the scheduled maintenance interval. Customers who do not bring their vehicle to an authorized Retailer within the required time for scheduled maintenance may not receive the missed interval service." I'm not exactly sure how one is supposed to do that if service is not available for 2 months and no accommodations are ever offered. Attached is a picture of the bill I received and the services I paid for, out of pocket, that are allegedly covered under Jaguar's "ELITECARE, BEST-IN-CLASS COVERAGE". Notice that the bill is for Labor and parts only (no Gas, Oil, Lube) on a vehicle under warranty at Jaguar Land Rover Bethesda. I reiterate, if you're looking for a new Jaguar or Land/Range Rover, I suggest you try to find an alternative dealership. From our experience, you will pay for a beautiful vehicle and that's about it. Your experience from there out will be frustrating and seriously disappointing to say the least. We love our vehicle, but entirely regret purchasing it from Jaguar Land Rover Bethesda. EDIT: I forgot to mention, if you live a decent distance from the dealership and they need to keep your vehicle for a few days to complete repairs...you'll have to pay a $44.44 fee for requesting a loaner vehicle so you don't have to walk 50 miles home. A picture of that will also be attached.

Very professional and thorough with servicing my Jaguar.

In October I purchased a RR Sport within a week I heard some noise in the front suspension I took it back to see what was wrong and I needed shock absorbers the brake battery had died and the control arms were bad. The service Dept did not want to fix my SUV but after speaking to the GM Mitch he instructed them to fix everything that was needed. After I received my print it was over 5,000.00 worth a work that needed done what frustrates me the most was that how could this SUV past inspection with that much work needed done. Thanks Mitch!!

Currently at 6 months and 18 back and forth emails with Kenneth Poerstal, and counting to receive the refund on the tire and wheel policy when I leased my car here. Will be filing a lawsuit in one week, and will lease future jaguars at Rosenthal Jaguar.

Derrick(Sales) and Debbie(Finance) were awesome to work with on the purchase of my new 2019 Jag F pace. Both treated me as if they had known me for years - I came away feeling great with the whole purchase/finance of this vehicle. The price was great as well.

I got an F Pace S recently, and could not be more satisfied with the experience at Jaguar Bethesda. The first thing manager Mitch Henson did, is set me up with Devin Walters to educate me more on the F Pace. After I learned the basics, Devin then asked what features were important to me. Then, when he pulled up a vehicle on his computer, he would go directly to specs page and do a quick word search for a feature, and we’d know right away if the vehicle had it. This allowed us to move briskly through inventory both on site, and at other dealers ( we found one at a dealer near by). The costs, fees, taxes.. everything, were presented to me on single page computer generated invoice, clear and concise, signed off by Mitch ( nothing handwritten, or vague). I was dreading the thought of the hassles and haggling that can come with a new car purchase. I got none of that, and drove off with EXACTLY what I was looking for.

I’ve had my car serviced at Jaguar Bethesda since I purchased it three years ago. The service consultant Joe was great and provided excellent customer service. My most recent and last visit was horrible. On so many levels from the loaner car having a flat tire to the consultant providing two estimates a week apart detailing the same service at different prices (all increases) and eventually going back to the price that we agreed to in the beginning. Finally they hit me with a bogus charge at the end, when I questioned the charge and it’s purpose the answer was “we charge everyone this fee” but I’m asking what is the charge for?? Finally just paid left never to return again...smh

They provided excellent service and did not waste my time.

I came in for my service today and believe me when I say Steve at Range Rover Bethesda is amazing. They took good car of my car and he even went out of his way to help with so minor details/stains on my car. Thank you Steve

Francisco Reyes was phenomenal. I have a career in sales myself, so the very last thing I want to do is feel "sold" when visiting a dealership. I want to feel heard & to feel that value was presented w/ a total focus towards customer satisfaction. Mr Reyes did that ten fold. I'm a tough critic that never leaves reviews unless it was first class service, take that for what it is worth.

Great dealership and very helpful and friendly staff

It was a decent experience. Willys was easy to deal with as was the finance manager. I knew what I was buying and had financing already arranged, they made my deal work and I got what I thought was a fair price. I hate the "this is the price of the car" fixed pricing game, but they made my out-the-door price work, so however you get to that number... Overall a good front of the dealer experience, I cannot speak for service.

I had my annual service. No issues. As always it was well attended

I purchased a used 2014 F150 here recently, my sales rep was Arnold Silverberg. I would recommend him and the dealership to anyone new or used. After quite a few vehicle purchases I can honestly say that Arnold and the dealer go above and beyond to keep their word in an industry where that is lacking in many places. Worth the 2 hour drive through traffic and hands down the best experience I have had with buying a vehicle.

Took my Jag in for a coolant leak. 5th time in 18 months. Also, a check engine light. Was told the computer needed programming - $800, then I needed a new computer, another $1100. Took them a week to fix. On the way home, the check engine light came on again! Another $300 to fix. On the way home, the check engine light came on AGAIN. Called Frank who would not return my call. Very frustrating. My feeling is that they were fleecing me each time. I will not go back there again.

Let me start by saying that if any consumer wants to purchase a Jaguar automobile they would be well advised to stay away from this dealer. I purchased a Jaguar in January of 2019, and I paid for the SUV in full, including all the options. There were options I paid for that were not delivered to me when I picked up the SUV, and despite numerous attempts to get these 'paid for items' delivered to me or issue a refund, the dealer refuses to fulfill their obligations. I have a long paper trail to prove my attempts to resolve the issue with the salesperson/sales manager/general manager/manufacturer customer service representative, but no one has bothered to resolve the issue. At this point I have filed a complaint to BBB, going to court if needed to resolve the rightful outcome, and posting as many honest social media reviews as possible to alert other innocent customers of this dealer's sales practices. This dealer has the worst customer service of any car dealer I have ever dealt with, and I reiterate that customers should purchase their Jaguars anywhere else but Jaguar Landrover Bethesda.

Let me start by saying that if any consumer wants to purchase a Jaguar automobile they would be well advised to stay away from this dealer. I purchased a Jaguar in January of 2019, and I paid for the SUV in full, including all the options. There were options I paid for that were not delivered to me when I picked up the SUV, and despite numerous attempts to get these 'paid for items' delivered to me or issue a refund, the dealer refuses to fulfill their obligations. I have a long paper trail to prove my attempts to resolve the issue with the salesperson/sales manager/general manager/manufacturer customer service representative, but no one has bothered to resolve the issue. At this point I have filed a complaint to BBB, going to court if needed to resolve the rightful outcome, and posting as many honest social media reviews as possible to alert other innocent customers of this dealer's sales practices. This dealer has the worst customer service of any car dealer I have ever dealt with, and I reiterate that customers should purchase their Jaguars anywhere else but Jaguar Landrover Bethesda.

The way a honest dealer should be !!!! Ms Debbie very professional not pressure to get extra stuff!! And Mr francisco Reyes top notch sales person !!!thanks

We received excellent service from Franciso Reyes. he is a great asset to your company,

I received the upmost respect at this dealership. Salesman Devin found the perfect car for me. It only took a little more than an hour to complete the paperwork and be on my way. I highly recommend this dealership!!

I bought a used car from the jaguar bathesda 3 weeks ago. Next day I had to take the car back to dealer because of break issues. It?s been 3 weeks now and I have not gotten my car back yet. I call the dealer once in every 2 days and still the work have not started yet. I bought the extended warranty also and came to know that the warranty is not covered. I have a bad experience with this dealer.

Do not purchase a vehicle from this dealership. Garrett Williams was my point of contact and when I entered the dealership, the entire staff was unoccupied and sitting around just staring. The environment was not welcoming. Let me first begin by saying how long I was at the dealership I expressed how much money I had along with my trade in value to avoid time wasting. However, even with all of that information up front, I was there for 6-8 hours. Between test driving the vehicle, appraising my vehicle and negotiation between my sales person Garrett Williams and the manager, the process was too long . We finally reached a deal and shook hands for confirmation. I quickly left to retrieve the money from the bank. I returned 15 minutes later just to then be told that the deal was actually null and void and that managers math was incorrect about the amount we agreed upon. Bottom line they wanted more money. Roughly about $4000.00 extra. The manager sat down with me and took very little responsibility for the error and did NOTHING to rectify the situation. At that point they did not accept my previous offer and I left disappointed and pissed off for wasting my time. The following day they called me and I expressed my disappointment about the exchange and the sales rep assured me would call me back later that day, and never did. Hands down Worst experience at a dealership. If you are excited about a vehicle, do not go here!! They will discourage your car buying experience.

Purchased a used vehicle (2016 F150) from Jaguar Bethesda and felt like I received the same service as if I had purchased a new vehicle. They were flexible in ensuring all aspects of the vehicle met my standards after getting the vehicle inspected by a local mechanic. Both Sherri and Jon were great to work with. Very satisfied with purchase and would recommend but wish AutoNation would negotiate on trades a bit more (I.e. they don’t at all)

I just want to say I couldn't of had a better experience with this dealership. I came all the way from Michigan ,Arnold in sales went above and beyond my expectations picking me up from airport 45 minutes away. I would definitely recommend this place to purchase a car.

My name is Jazz and I purchased a 2009 Infiniti G37 Journey Coupe from this dealership and overall my experience was less than the average expectation. I have purchased about 6 vehicles in my lifetime so far and I have had 6 different experiences to compare to. I have always purchased from a name brand dealership (ex. Jeep, Honda, etc.) Because this way, they have better business ethics and protocols set by a corporate management team for the ultimate customer satisfaction rate. Starting off, I called to arrange an appointment to check out the vehicle with a sales manager Samantha C. who was wonderful in the handling of my interest. I always ask as many questions as I can before ultimately making my decision and Samantha was exceptionally patient when I was asking away. I am very picky in the selection of my next vehicle as these decisions will alter your finances for the next couple of years so it's essential to have comfort before heading out the door. One routine I ensure to make is making use of one of the lifts in the service area to inspect the underside of the vehicle for any rust, and Marco in the service department was the best of the best at this dealership. Him along with Samantha were the dynamic duo and it helped me gain peace of mind for this entire process. Moving forward however, after all the paperwork is signed. The game of "search and find" began. I called to check the status of my registration and license plates, then was transferred to the accounting department who has a full voicemail. So with this being the case, no one else in dealership can help me except the representative in the accounting department. I was then connected again to Samantha who ensured me I would be contacted when the items arrived. The call never came, I purchased the car off the lot Jan. 14th, 2019, and usually this process should take no longer than a month. After waiting until the week before my temporary tags expired, I called the dealership once more to request the status of the license plates and request another temp tag if they weren't ready. The representative let me know that the plates were ready after I had to call for them. Remember, it was communicated to me that the dealership would contact me when the plates arrived. Lastly, the dealership staff who I spoke with (not everyone), were professional, it seemed they were a lot of "office shenanigans" going about. I understand the time for play and time for work, but it seems more play was going down. Very unprofessional. Overall, the experience was less than average and if it weren't up to Samantha and Marco, I would have just felt like "another number" who after purchases the car, gets kicked in the butt out the door. Would I do the entire experience again? Only if Samantha and Marco are there :) Hope this review helps in your decision making process.

I enjoyed my experience at Jaguar AutoNation in Bethesda. Garrett Williams was a great salesman!

First jaguar purchase considered Ftype they sent me a quote than they would not courtesy the price they offer, than they would increase the price telling me the vehicle I am interested does not qualify for incentives. For a Jagur Land Rover Franchise extremely unproffesional and dissapointing. Sometimes as a customer you might expect to be treated fairly but considering price of vehicle and its close to $100000, not the right way to treat a custmer calling to purchase from different state. Beware!

People could be friendlier. And it is too contested. You could have an accident before you leave out of there.

Fast and easy. Joe is great! I was in on time and provided a rental car which was new and clean and my car was ready when they said and all the repairs were done correctly! Great experience.

The experience here was outstanding. Ms. Samantha Cambridge was an awesome sales rep. She knew the answer to every question and provided every bit of information we needed to make an informed decision. The test drive was amazing and she knew about every feature of the car. It was a refreshing car buying experience. I would highly recommend Samantha to have a truly great car buying experience.

The service we received at this dealership was excellent. The sales associate we worked with, Devin Walters, was courteous, friendly, knowledgeable about the vehicle (I-Pace) and not pushy. He answered all our questions (and there were a lot!) about the vehicle itself and the order status very patiently, and if he did not know the answer to a question he said so instead of making up stuff. At no point did we feel pressured into making a decision. We were thoroughly satisfied by the service we received and would have no hesitation in recommending the dealership and Devin to anyone interested in purchasing a new Jaguar. And we would also highly recommend the I-Pace to anyone in the market for a stylish, fun to drive and practical EV.

They sold used car after 2 weeks later light on abs and brake light they didn’t help me they know problem but they didn’t tell me now this problem cost $5000 too much don’t take this dealer sales manager very bad person and manager I didn’t recommend this store shop

Early December my wife and I came to this dealer after shopping at other dealerships in the area. We really liked our sales person Garrett Williams as he was professional and not a "typical" pushy salesperson. He took the time to show us a couple vehicles which included the one we ultimately decided to purchase. The transaction was painless and smooth. It took us two days to complete our sale, mostly on our part because it was late at night, a Friday night, and all of us were tired. The next day I spent cleaning out my trade car, which they purchased at the price we wanted without haggling. The price of the vehicle was at a price was wanted to pay and was the same price presented to be through my employer perks car buyer program. Saturday they worked on the deal while I was home and called me later in the day to let me know they were ready to complete the sale once I arrive. I spent about 1.5 hours in the dealer waiting for the finance department to queue me in line and then about 15 minutes to complete all the paperwork. The vehicle still needed some equipment installed which would be done during the week but I was able to take the car home. Some reviewers keep complaining about the front license plate issue, but that is not an issue, it is service department requirement that the service department has to mount the license plate holder to the vehicle. This wasn't a big deal for me since I had to come back later to have other options installed on the car. The encore presenter Cheryl Stewart was an excellent point of contact for vehicle features and also assist with service department appointments. Joe - the Service Manager has been a good point of contact for vehicle service. He cannot do anything if it is not authorized by Jaguar or by the dealership - so some reviewers said negative things about him, but I have to say he has been a good point of contact for me thus far. I do have an issue with my vehicle, the service department did try to help with the issue but ultimately I needed to get Jaguar Corp involved to correct the issue. Overall I would recommend anyone who is in the market for a Jaguar or Land Rover to visit them (if they are located in the area) otherwise there are plenty of other dealers in the area.

Worked with Devin Walters by phone (I live 150 mikes from dealership) and he was diligent and knowledgeable and in 24 hours, we had completed the transaction. The dealership was great to work with.

My salesperson, Sherry Wood, is the best! Not only does she know her product, but she and the Finance Manager, Kenny Poerstel made my buying experience pleasant, efficient, and stress free. I would recommend Jaguar Bethesda to anyone!

My salesperson, Sherry Wood, is the best! Not only does she know her product, but she and the Finance Manager, Kenny Poerstel made my buying experience pleasant, efficient, and stress free. I would recommend Jaguar Bethesda to anyone!

My salesperson, Sherry Wood, is the best! Not only does she know her product, but she and the Finance Manager, Kenny Poerstel made my buying experience pleasant, efficient, and stress free. I would recommend Jaguar Bethesda to anyone!

I wanted to write this review months ago but since I am still traumatized with the bad experience I had here I been putting it off until now. I been to many luxury car dealers from Lexus, BMW, MB and Land Rover, this dealer is the worse or the worse. They are plain and simple Con Artists I bought my second Range rover sport from this dealer and I regret the day I ever stepped foot in this dealer, I got my first truck from Land Rover Alexandria and the experience was great. I thought I was going to have the same experience at this dealer, I was so wrong!! My car needed a mayor repair at the beginning of the last year and since I bought the truck from this dealer about 20 months ago, I took it there to get it repair and thinking the car was still under warranty (big mistake). According to them the warranty was expired. $6500 later the 4 tires they made me get and sold me as new are NOT NEW at all and the part they used to fix the truck are not genuine parts. These people are Con Artists! The repairs people lie and sell you parts that are supposed to be new and LR certified but they are not. Their customers service is Horrible! They try to intimidate you to pay for services that you didn’t even ask for or they didn’t discuss with you before working on your truck. I am seriously thinking to take them to court, I took my truck to another Land Rover dealer last month for regular oil change. They told me my 4 tires need to replace already, I got the 4 tires 7 months ago and I don’t even drive the truck that often! I don’t like to write bad reviews because I know there not good for business and I know my review is not going to make any different on their behavior and customer services, but I need to let people know how they operate. Reading this review might help someone else not to make the same mistake I made and help them safe thousands of dollars and headaches dealing with these Con Artists.

Very high quality service. Ask for Joe.

I bought new f-pace, process was smooth. it did take a long time to finish up the paperwork.

Update. My husband said our review not did include what is great at AutoNation. Wale was great. He did not have the vehicle we wanted on his lot. But Wale found our vehicle from his inventory. And it was a 19. .Wale had to go out of town on an emergency but he prepared our paper work before he left. He is the only reason bought our car from Bethesda (AutoNation) The general manager reached out to me, but I called him on the number that was provided but he was not available to take my call. She said that she would tell him that I called, when I hung up the phone I realized that i had not provided a number to call. No "C" in customer service. We first went to the Bethesda Jaguar Dealer to purchase the F-PACE. We were pre-approved for the vehicle of our choice. We decided on the model we wanted and a deal was struck. Our vehicle was financed by our credit union. We were set to return to the dealership after work the next day. We received a frantic call from the sales person telling me that need my title for the car I traded in and proof of insurance. Why they did not tell us the day before is anybody’s guess. We contacted our insurance company the day before. They were able to provide us with the proof of insurance and were planning to send the information to Bethesda Jaguar, but unfortunately their fax machine was broken. We thought it was piss poor service that million dollar company’s fax machine was broken and the fact they only have one. The sales manager greeted us then he wanted to immediately give him our check. But we had a few questions. They acted like they really could not be We were there for 2 hours and 45 minutes. By the time they got to us, it took the finance manager ten minutes to complete our purchase. We then asked they could put the tags on our new vehicle. We were told that they install the plates on the back not on the front because they did not have a drill. After spending over $50, 000, one would think that installing the take was the very least they could do.

Hands down the most unprofessional car dealership i have ever been too. i spent hours at the dealership just for them to the sell car i was purchasing. We call them on discrimination and they called the police to get us kicked out while laughing and recording us. We attempted to record the ridiculous situation because we were in disbelief that we could be treated this poorly. They us told us its illegal but still recorded us against our wishes. Mitch the general manager literally smiled and giggled while telling us his employees made a mistake and they didn't communicate with each other about the sale so it was sold even though i was 1st in process of purchasing the car. I submitted my application, got approved, signed paper work, gave my references, signed carfax sheet and got the car insured.. but they still sold they car while i was purchasing it, i was literally in tears. i hate calling people on discrimination because you get written off as soon as call people on their bias ways. We tried to be clam and collected but if you were treated the way we were you would be upset too. Laughing in our faces like we were some joke and basically saying opps nothing we can do about it. I've been in contact with their employee Steve for days via text, he literally went to his managers for approval so how could they be unaware of our sale?. All day i was running around getting the information they required to finish the deal just for them to sell it while i was purchasing at the dealership why would anyone do that to a person?. i will be posting the video on youtube and reporting them to BBB. They way me and my mother was treated that day was just disgusting and degrading. SO many respectable dealerships in the area take heed of there 3 stars and read the reviews you will see similar stories. Excuse the typos i am still livid.

Joesph from service department was awesome as usual! He called my cell phone left me message about the repair and cost, as well next service due. Very professional and customer focuse, he's an asset to Jaguar Bethesda/AutoNation! I have two Jaguar vehicles (FPACE and XK) and both are serviced at this location as long as service standard do not decline. So keep up the good work!

I never leave negative reviews but felt compelled to for this pisspoor establishment. This dealership is completely unprofessional and unresponsive. My 2017 Jaguar F Pace has had several issues over the last year and each time it took several days of calling to get an appointment scheduled. I asked to speak with the general manager several times to complain and he never responded or followed up. I recently decided to give one final try hoping to get a better result and to no avail. I called to get an appointment for a scheduled maintenance and Thomas indicated he would speak to my service rep, Joe and call me back and he never did. The customer service at this dealership is abysmal and I contacted corporate to let them know. If I could give zero stars, I would. I will take my F Pace elsewhere and suggest you do the same.

Our salesperson ARNOLD BONSU was absolutely the best part of buying a car from here...Unlike most car-buying experiences...Mr. Bonsu is the consummate professional...He was kind, helpful and responsive to all of our needs...He went above and beyond to ensure our car buying experience was painless...Land Rover West Columbia is lucky to have Arnold Bonsu as a part of their team...Go visit him today!

My Jaguar came from another dealer. This was its first service and I was concerned about servicing at a different dealer. I was delighted to find the service advisor, Joe Simoules, took time to explain the Jaguar warranty and service programs and provided advice on a few use items. Everyone there was welcoming and helpful.

I was talking to a sales guy from this dealership with serious intentions of buying Jaguar F type R. Our primary means of communication was via text message. I respectfully asked whether a reasonable amount of discount is possible on the vehicle and the sales guy responded in an insulting tone. A huge disappointment with the kind of customer service offered for someone buying a car with a 6 figure msrp. I decided to choose another dealership and am happy so far with their service.

Awesome. When I decide a to upgrade my Jaguar, this is the place I will come to .

Had a horrible experience with the service department at this place. My F-Pace is great without any issues until I got my 2nd year service done at this place. After the next day of service, when I am driving with family suddenly smoke came out of engine due to oil filter leak and car had to be towed. Again after 2 weeks engine had a check engine light and engine is shutting off and vehicle is shaking when I brake and stop at red signal. To explain the issue and get the vehicle there to dealership I had to call many times and no response. Very unprofessional.

Recently purchased a F-Pace here. Devin Waters was my Sales advisor, who was great to work with. Have one of the better selections of Jaguars in the area and was a pleasant overall experience. I would recommend and go back after the experience I had. Ask for Devin, he was great to work with.

Jaguar Bethesda couldn't get my registration, plates, and inspection sent within the 60 days the original temp tags had on them. Due to this incompetency they emailed over another temporary tag with the incorrect zip code. Due to this progressive thought the car was located in NYC, tripling insurance rates. Now I have to jump though unnecessary hoops due to this dealers actions. The car was not as pictured, wool pad burn through on the paint that was never fixed or mentioned.

While Kenny in finance and Sherry were great, there were still committments made that weren’t lived up to. Still awaiting a call back from me Johnson after reapeated calls and messages. The service extpected for a luxury car was way below expectations.

Wonderful staff, as always! Kenneth’s customer service is awesome! Kudos to the entire staff!

Horrible customer service and horrible service department! I will take my vehicles to Rosenthal Jaguar/Land Rover in Vienna, VA!!

I had a good experience with the people here, I had to travel from out of state to pick up the vehicle and the process took a little longer than expected but I got everything I needed and they were following up to see if I needed anything further.

Fast, friendly, and knowledgeable. Probably the best car service experience I’ve ever had.

I bought a 2015 Mercedes SLK350 and am delighted. It is in great condition and was beautifully prepped for me to drive home. Thanks, Samantha!

Joe and Cludio are the best. Joe gets me the best price possible and Cludio goes the extra step to make sure the car is fixed.

Love my service consultant Joe!

Everything was explained to us very well, we enjoyed buying our Evoque from this guys, will recommend to anyone.

Very knowledge and friendly went above and beyond her job. Great shopping experience.

I purchased a Range Rover HSE Td6 here back in April '18. Sales experience was good. The car had less that 30 miles on it. Now in Sept '18 with 4k miles, I got a service notification. Also, the screen goes black all of the time. I found out while there today there was a recall in my, I never got an email, letter or phone call about this. It took me 8 calls to service to get my car in. The loaner I got is absolutely filthy, service mgr was rude about my request for a better loaner. After this service, I plan to have my car serviced at another location, there's no sense in paying over $100k in cash for a car only to get unacceptable service. Suggest purchasing from another dealership.

I’d suggest going somewhere else. It takes a week to get an incomplete response if you get one at all.. After owning 6 Rovers over the years I was under the false impression buying from a Rover dealership would lend itself to a quality experience... that hasn’t been the case here. Like when the mirror FALLS OFF the outside of the car the second time you drive it.. I’d expect that dealt with.. but this dealership would opt to ignore the customer. I reiterate my previous point: there are plenty of other dealerships in the DC region.. I’d purchase elsewhere.

Simply the best customer experience with Charlie Holman!!! Class act and very helpful and knowledgeable. I highly recommend Charlie and the team!

I had a awful experience attempting to purchase this vehicle. I live out of state and was interested in a jaguar that i seen online i was paired with a salesman named charles that was basically worthless. He never had an answer to any questions and took days to reply with an answer. I went and purchased elsewhere which i would advise everyone else to do the same

I had a horrible experience purchasing my vehicle here. I love my Jaguar F-Pace, and I received a great deal on the vehicle from this dealer but I had issues making the transaction from the start. From telling me that I could not purchase the vehicle because I was out of state, to trying to get me to purchased a used loaner vehicle instead of the brand new vehicle that I was interested in. The major issue that I had was with the Finance Director. BEWARE. I believe that her name was Evelyn. Everything out of her mouth was lie. Very condescending and rude. She lied to me about the interest rate that I could get on the vehicle. I was shocked when I got to this dealership to find out that the only interest rate they allowed me to get on the vehicle was marked up more than 2% higher than what someone with my EXCELLENT credit should have received. Standard interest rates are common knowledge and available on the internet. She lied and said that this was industry standard rate and that it was the best that they could do. I was so angry because I had driven 3 hour to purchase the vehicle. She also lied saying that leasing was the best thing to do and how I would be stuck with serious fees and bills if I did not purchase several thousands of dollars in extra service warranties. She treated me as if I was less than or very unintelligent. She tried to stall and make me wait longer at the dealership when I did not go along with her lies. I ended up taking the vehicle at the marked up rate in order to get the great deal on the price of the vehicle and to make my trip to Maryland worthwhile, but I refinanced with my credit union shortly thereafter. I researched this issue on the internet and learned that car dealerships have been being investigated for marking up the interest rates of MINORITIES for years. Not a surprise! It's very sad and my experience with this was horrible. If you must use this dealership, have your financing ready before hand! I did not because I found this great online deal Saturday and drove to the dealership on Sunday to make the purchase. So much more that I could write but buyer BEWARE.

The sales experience was great as the goal is "the sale". Since then, customer service/communication has been delayed and subpar. I followed up with my sales rep on two different occasions leaving voicemail messages and after the second message she finally returned my call. She pretty much accused me of lying stating that she never received my initial voicemail message and directed me to another department about an issue she agreed to resolve. I no longer feel like a valued customer and it has only been four months since my purchase date. I proceeded to contact the GM about my concern and I am still waiting for a return call after two weeks. I would not recommend this dealership if you want to forge a long-term relationship post sale.

Communication is awful. Service manager was supposed to return my emails and phone calls and nothing and it's been over three weeks. Purchase a $90K vehicle from here in July and then they ignore you. Inside Side door panel suddenly just popped off my XJL at 300 miles while driving down the highway. Was told I'd have to drive the 2 hours and wait while it's looked at. Registration and sticker came well after temp tag expired.

Worst dealership i ever had the pleasure of dealing with. Salesman Charlie was completely useless and didn’t answer any questions. Would never recommend this dealership to anyone

My wife and I drove 340 miles to purchase this car. The car was reserved for my inspection and test drive. It exceeded our expectations. We made the deal which included a fair trade price for my car. The sales and management staff were friendly and not pushy. We incurred difficulty in completing the deal due to poor communication from the GM regarding what to bring to close the deal. The staff was determined to stay as long as it took to complete everything. It was after 10pm! Impressive but could, and should, have been avoided if they had let the nice woman who goes over the features of the car do that while we were sitting around waiting for hours instead of at 9pm after the deal was finalized. Unfortunately, we had to spend the night in Bethesda instead of heading partway home, as planned. This was because the "maps" were not installed in the navigation system. They did so the next morning, @7:30, and we were on our way home. We were told by our salesperson, Samantha, that the GM, Mitch had agreed to reimburse us for our overnight stay since the car was not ready to take as promised. It has now been over 3 months and we have not been repaid. We have contacted Samantha and Mitch, several times only to be told they would check on it...but no results! Interestingly, Mitch told me several weeks ago upon my last inquiry, "so sorry you have gotten lost". Hard to imagine a GM from a Jaguar dealership would care so little about keeping his word. (The room expense was $114) In closing I want to recognize Joe, Service Mgr, for making sure the navigation system was installed first thing the next morning. He was great! We love our car but cannot recommend doing business with this dealership. Call me old fashioned, but when you tell someone you're going to do something, you do it.

I've had a wonderful experience purchasing a Jaguar XE. Samantha Cambridge was the sales associate and she helped me from selecting the vehicle to finance options. She gave me the best deal ever and was generous enough to give me a Jaguar license plate. I would suggest this place hands down.

Very nice people. They know everything about the cars.

I had a terrific experience at Jaguar Land Rover Bethesda. They were very thorough and explained everything completely. I couldn't be more pleased!!!

Fantastic service department and friendly staff. Joe S. was great to work with and kept me informed from start to finish. I will definitely bring my F-Type here going forward.

Uhm mixed feelings. Felt they were a bit condescending so I ended not buying here

The BEST Jaguar Dealership in the Country by Far!!! I highly recommend it!!! 10 Stars!!!!

This is our 3rd landrover from this dealership. The service has been lacking in professionalism and standards in the last year. For our next truck will go elsewhere. This will be my third visit in 6 months for the same issue. Disappointing.

I am enjoying my new 2018 Jaguar XF S AWD Sportbreak. Jaguar Bethesda has extraordinary personnel who provide excellent sales, service, parts, and much much more.

They are courteous and well organized. I went in for a Jaguar recall of the passenger air bag. While there they noted another part subject to a previous recall, part of the computer, and they replaced that as well. Car was ready when they said it would be and of course I couldn't complain about the cost.

This dealership is listed as a Autonation vehicle service center, false! DO NOT take your vehicle here if its not a Jaguar or Land Rover. Even with 2 week advance appointment, they are unprepared and incapable of servicing "other brand" vehicles. They WILL, waste your time.

EDIT: This is the dealership that stole a woman's identity to purchase a fully loaded Range Rover and ship it to china to be resold. Look it up it was in the news 3 years ago. I'm not surprised at all though. Called the service department with a few questions, got an extremely rude and snarky staff. Worst dealership I have had the pleasure of not doing business with. When you ask to speak to the managers they say the managers are out of the office. All of them are out of the office? Yeah right.

Bought a new Velar and loved the attention I was given , they worked with me and honored their commitment .

Between an incompetent GM and the lack of communication, professionalism, and customer service, I would say building and purchasing another Range Rover from fhis location will never happen again. I also recommend no one else buying a vehicle from here. I have called corporate (in which Jackie) did not want to provode me but of course I still got it. The GM Mitch avoids our calls and the problem is still not fixed

I have been taking my LR2 for servicing with Jaguar Land Rover Bethesda since 2012, and always received fantastic service.

I am leaving this review as it appears the dealership is quicker to respond here than to direct calls and emails. After delays with relatively straightforward repairs to my car, I have been unable to get an update on status. In fact, I have been unable to reach anyone in service. I called sales (of course someone picked up), who asked why I didn’t call service. I would like my car back, preferably repaired.

My service advisor, Ken Smith has great work ethic, communication skills, and helpful on explaining to me what would be done on my car for its first service. Being a first time car owner it gave me great relief to know that it would be affordable and that it would not take as long as I thought it would. My overall experience was great.

Make sure you check your APR with these folks. I was riddled with excitement when I bought my vehicle only to discover that I was being totally ripped off on the APR. I put $ 20,000 down on a vehicle and I got the worst APR (With Fantastic Credit). Also, it took forever for someone to even help me. I walked around the parking lot for an hour before someone even asked me if I needed something. Maybe it was because I didn't look wealthy, but hey....I bought the car. After they "warmed up" to me the service was good, but every person in sales knows that you never know who the customer is. Everyone should at least be greeted and asked for help within the first 20 minutes or so. To add I came in the next week to check on my tags and the people did not even know me. Finance looked at me like a deer in headlights after I spent hours filling out paperwork with them and going over ridiculous amounts of paperwork. If you want to buy a luxury car don't buy it from here. The service will not be personalized, the maintenance department does not communicate with sales, they will fluff you and put you out the door with a ridiculous loan amount and the cars are really not as great as they seem. If you are shopping for a luxury vehicle do your homework and shop your APR as well as your acceleration and options. Do not make the mistake of trusting a brand just to trust it. Jaguars are not truly a great car. DO NOT go into the dealership in awe. The stereo system is terrible and the acceleration is not worth 50-60,000 dollars. If you want to spend the money and have the money go up the street to Porsche. The customer service is freaking beautiful, the cars are beautiful and they actually remember you.

Just a great experience with a great sales agent.

Excellent service and personable attention.

Horrible experience. Bought a new CPO vehicle and they agreed to an oil change as part of the purchace. When we took it in, we were not in their schedule even tho an appointment was made. It then took an hour to get us a loaner vehicle which was filthy. They said the service would take 2 hours, I went to lunch in the area, and 2 hours later, I called to see if they were done. They said no, so I proceed to drive home. When I get home 30min later, I get a call that the car had been ready for us 30min ago. I’m like.... I called then and was told it wasnt ready. So already annoyed, I drive back to the service center in traffic. When I picked up the car, while sitting in traffic, I noticed a big pen mark right under the start/stop button on the white leather dash. The same blue pen that was being used by the service people when they took our car in for service! I try to get if off but without success as they let it sit for hours on the leather dash. They told me to take it back the next day, that it wouldnt be a problem to get out. Well, the next day, back at the service center, they could not get it out. I told the service manager about the problem and his response was, “you claim we did it?” I was floored! I just bought this car and they didn’t have the decency to cap a pen or wipe it off before it set, and now they are saying I did it! They then said they will call us on Monday to see what can be done. No call. Nothing. I even emailed their customer service representative about this. No response. Absolutely do not recommend this service center at all.

Be on the lookout at this establishment pricing and financing is a zero sum game for them! You would think by now that car dealerships would realize the your loss my gain mentality is dying out. Come with your pricing service and financing in hand and do not waver! Would strongly recommend you take your business someplace else.

I was given an unexpected surprise of a loaner car.

In 2017 I purchased a 2015 CERTIFIED PRE-OWNED F-TYPE R $80k out the door, quick and smooth to make the sale took almost 3 months to get my tags POOR communication with the tag and titling.... and poor follow up from sales staff to see the deal through.......which caused me to get tickets for parking in my residential neighborhood. I had to complain to the GM to refund me the processing fee for the horrible experience..... and so he did which was fine though now I had to pay tickets!. Then find out later when trying to trade the car in that Jaguar Bethesda never registered the car to be Certified preowned and when it was appraised that it could not be adjusted when they tried to correct the issue. Lost a couple thousand on my trade in because of this mistake NOT HAPPY AT ALL .....Loved the car HATED WHAT I HAD TO GO THROUGH TO BUY IT FROM HERE. Brought the car here for service after damaging 2 tires. I purchased 2 tires at almost $400 from another shop so that I could bring bring the car to them and have them do a warranty claim on the damaged ones. They did the warranty claim AN D THEY THREW AWAY THE NEW TIRES I HAD CLEARLY TOLD THEM I JUST PURCHASED!!!!!!!..... I WAS LIVID! PROMISED ME A FULL DETAIL TO COMPENSATE AND THEN TELL ME WHEN I ASK FOR THE DETAIL TO BE DONE THAT THEY HAVE A NEW COMPANY THAT INST AS GREAT ANYMORE..... WTH????????? I noticed that they had a traded IN 2011 MERCEDES E550 for sale in which i wanted a second car...... and I sat at the dealership almost 2 hours trying to work out the deal and giving them my credit to pull..... they said that the vehicle had not been inventoried /prepared for sale yet and that they would let me know first thing in the morning so that i may purchase it. I made it very clear to the sales rep and manager I wanted the car and was ready either with cash or financing. They promised as soon as its ready they would call me to purchase it...Next morning I got no call so i called and they told me they sold it to someone over the phone! PISSED AND THE MANAGER GAVE AN EXCUSE THAT SHE DIDN'T KNOW I WAS TO BUY IT! SERIOUSLY????? NOT HAPPY WITH THE SALES ON THIS ONE EITHER. I have purchased a 2017 f tpe svr that i have brought here for service due to an emergency...once again they have NO LOANERS....its sad u buy a $125,000 car from JAGUAR and they never have loaners or try to push your service appointment out to when they do.... I was told that they would let me know if any came in by the end of the day on Friday...GOT NO CALL FROM THE .... NO CALL TO EVEN TELL ME THEY GOT MY CAR IN SERVICE AFTER IT WAS TOWED THERE......NO CALL THE NEXT DAY IN WHICH THEY ARE OPEN ON SATURDAY AS WELL.. I WAS CALLING THEM AND GETTING THE SERVICE DEPARTMENTS VOICEMAIL ALL DAY!!!!!!!!... THEN I CALL MONDAY AND THEY TELL ME I CAN PICK ONE UP AT 5:30PM... I GET THERE AND THEY HAVE NONE !!!!!!!! A 45 MIN RIDE TO THIS DEALERSHIP ... THEY DIDN'T EVEN CALL AND SAID THEY GAVE ALL OF THEM OUT ALREADY WITH NO EXPLANATION TO WHY THEY PROMISED ME THEY WOULD HAVE ONE READY FOR ME!!!!!! I AM NOT HAPPY WITH THE CUSTOMER SERVICE HERE... IT IS ALL AROUND HORRIBLE... SHORT STAFFED ... CLEARLY NOT ENOUGH MECHANICS... NOT ENOUGH LOANERS AND NOT ENOUGH MANAGEMENT TO MANAGE STRUCTURE OR PROCESS HERE.... I HAVE SINCE LEFT A VOICEMAIL ON THE GM PHONE LINE CONVEYING MY EXPERIENCE ....(WHICH I HAVE DONE BEFORE AND GOT NO RESPONSE ) BECAUSE NO ONE IS EVER AVAILABLE TO ANSWER THE PHONE UNLESS ITS A SALE... WHICH IS RIDICULOUS MY REVIEW??? SALES ARE TYPICAL... PRESSED FOR SALE... POOOOOOOR FOLLOW THROUGH AFTER YOU SIGN TO BUY.. SERVICE? A JOKE.....ATTITUDES ....UNRELIABLE.... AND SEVERELY UNDERSTAFFED AND POORLY MANAGED... I REALLY LOVE MY CAR BUT HATE HAVING TO GET IT SERVICED ITS REALLY THE SAD COMPARED TO OTHERS LIKE MERCEDES AND INFINITY..HELL EVEN MY TOYOTA I HAVE HAD..... PEOPLE HERE APPEAR TO BE OVER WORKED OR SIMPLY LAZY UNLESS ITS A SALE...... I WILL CONTACT JAGUAR CORPORATE AND FILE A FORMAL COMPLAINT IF THIS CONTINUES.....

The staff at Jaguar Bethesda location are the best. Randy and Jon made the entire process pain free from start to finish. I really appreciated their attentiveness to my needs and ensuring that when I walked out I was completely satisfied. Raul did an amazing job of showing me how to utilize the features inside of my F-Pace. Overall I'm satisfied with my purchase and thankful for the assistance I received from the Jaguar Bethesda staff.

The staff at Jaguar Bethesda location are the best. Randy and Jon made the entire process pain free from start to finish. I really appreciated their attentiveness to my needs and ensuring that when I walked out I was completely satisfied. Raul did an amazing job of showing me how to utilize the features inside of my F-Pace. Overall I'm satisfied with my purchase and thankful for the assistance I received from the Jaguar Bethesda staff.

Just purchased the 2002 gs300 Lexus over the past weekend. The car runs extremely well and my son and I are so happy with this decision. I would absolutely recommend Jaguar Bethesda to anyone whose looking for friendly service -without the added stress and pressure from other dealerships. Our sales associate, Samantha Cambridge, assisted us the entire time and made the car buying process a breeze. She was thoughtful, friendly and kind! I truly feel blessed by her guidance, and I highly recommend her for your car purchasing experience. 5 stars!!

This was clearly one of the best car buying experience I have ever had. I have purchased over 10 cars in my lifetime and the car buying experience at Land Rover Bethesda was quick, upfront and simple. The entire team was very professional and a joy to work with.

I was researching for a new SUV. I got In touch with Samantha at Auto Nation she worked with me to get the deal I required. For a change I had a pretty good idea of my pricing for New Land Rover Sport before I went to the dealership. At the dealership she took me for a test drive and explained me about all the features. She was awesome and I was happy at the end of the deal.

Don't Trust Land Rover Bethesda (5/2018); general manager Mitch Henson changed offer, in writing, literally within 2 hrs 20 minutes of making offer, by a lot (over 8% hike from initial offer); not good faith, not trustworthy, not to do business at Land Rover Bethesda

Service Manager, Joe, was pleasant and helpful, however, I brought my Jaguar XF in for an airbag recall and the first time when I received my car back and the panel above the glove compartment for the airbag was still askew. They brought the car back in and fixed that, apparently they forgot to reinstall a clip to hold it in position.... A week later, when the weather got warm, I turned on my AC and found out that the center vents didn't work. I checked with JLR SDD and it showed that there was an issue with the air distribution motor panel. The error detailed that it occured on the exact day when the airbag was replaced. I brought the car in a week later and Joe said they would take a look at it. Apparently there was something preventing the air distribution door. Not sure what got stuck there or got left behind but they fixed it. I received the car back drove off, however I looked at the panel again, it was skewed on the top this time and the wood paneling underneath of it was loose! I don't understand how they can release a car back to the owner without it looking as it was or better. I turned around and went back and Joe got the mechanics to fix it. Joe was obviously upset that this was the 2nd time around I had to go through "incomplete" work, especially since it happened the first time around. Quality control is lacking, in my experience. The mechanics should take pride in their work and I don't know if they are just too much in a rush or don't really know how to do this type of work, however they must be getting a lot of recall work for the airbags as this involves almost every XF sold before 2015. I expect a much higher level of competency and quality especially from dealer. But I guess that is why I have my own trusted independent Jaguar mechanic do the work on my cars. Three positives: They fixed it for no charge, they didn't try to weasel out of their own mistake, they provided a loaner car for the inconvenience of the service, Joe was pleasant to work with.

Got my car serviced and Phil is the service advisor that's on it! He's super helpful and keeps you update on everything that's happening to your vehicle, but he's not intrusive to your day. I was put in a loaner car, which should've been a nicer vehicle than my current vehicle I have as to increase their Sales, but it's not a big deal. I'm pleased with how Phil treated me with respect and spoke to me like he's got sense. I am a younger guy and he didn't treat me like a child. He spoke to me in a courteous manner and that's what's going to keep me coming back. Mike Smith, the Service Director, is a fair and straightforward individual, also. Now, things that they can improve on, making sure that I'm greeted, as soon as I pull up by someone who is "cheerful and smiling" and make sure there are no water spots on my freshly cleaned car. All in all, a good experience, plus they show car related shows in waiting area!

When you come to them with a warranty issue - check engine on, they will advice to make appointment and come back in two days. When you ask them if it safe to drive two more days, they say “we do not guaranty that it will not stop in the middle of highway”. When you ask them at least to read the check engine code and say if car will not break till the appointment, they threaten to call police for annoying them, because it is 4:30 pm and everyone wants to go home. That is how the are willing to help and to provide “exceptional customer service”.

An update to my first review after the manager seen it. I still have not been reimbursed and to boot she claims to handed this over to a new manager Racheal. See attached text photo from Amanda! My last up date due to Racheal took charge and rectified the situation and I have been reimbursed as promised. Thank you Racheal and continue to do good for your customers as the new manager. Sorry you were pulled into this situation from previous management.

Great customer service.

The most positive car buying experience I've ever had. No hassle and everyone was so nice and helpful. In particular, David Engel and Steve Rogerson were great! Can't recommend them enough.

I have got the best response from the service team at Bethesda and each time I get in touch with Joe, he makes sure I get the Jaguar service and always sets the bar high as the brand. I have always been satisfied with the service here compared to other Jaguar dealer's in this region. Recommend this place for sure! I have a Jaguar XF 2016.

I have a vintage (1994) Jaguar, which I've owned for 10 years, and am recently experiencing a problem with my steering. I know this car very well, due to the long ownership, and this steering problem is something new. I brought the car to Jaguar Bethesda this week and wrote up an entire page of symptoms, along with a full description of the work that had been performed on the car in the last 5 years. The mechanic went for a ride with me and said he feels the problem. He then puts the car on the lift and shows me some bushings in the front that he said were all worn out, thus causing the steering issue. Sort of made some sense. He also pointed out some bushings/mounts and metal arms at the rear of the car that looked old and worn. He determined that the steering issue was being caused by the bearings in the REAR...now, this does NOT make sense to me! I asked if he was sure, and he said he was 100% sure. Bottom line: a $2,860 bill later, and the car feels exactly the same as when I brought it in complaining. The steering has not been helped one little bit; still messed up. I'm just $2860 poorer! The entire thing was misdiagnosed! It's like I went to the hospital complaining of dizziness, and they gave me a hip transplant, even though my hips were fine. The dizziness is still there, but they say, well, your hips weren't looking so good anyway, so at least you now have new ones. Why don't you come back in and we can look at the dizziness thing again....Wut?? I'm quite pissed, and considering all of my options at this point.

The process was pretty good. My salesman, Arnold was very helpful with trying to find the right model that suits my needs. Sales manager, Amanda was very helpful as well. The entire team made the purchase experience pleasurable. The dealership is a good size. However, the lot that it sits on is very tight and on a busy day it can be difficult to physically get in and out.

I did not purchase my car at this dealership. I had it serviced there due to a open recall. They gave me a loaner car for a few hours, which was great; however, upon my return to pick up my car, there was a deep scratch (that wasn’t there when I dropped it off) at the rear of my car. I was pretty upset. The service advisor, Joe S., quickly had them to buff out the scratch. It is still noticeable; however, I commended him for his effort. As far as the car wash, it left hard water stains on my car, of which I had to wax my car to get them out. The only reason why i gave 2 stars is because of Joe. There seems to be a lack of care for your vehicle when left for service at this dealership. Unfortunately I will not come back to this establishment.

Be careful buying jaguar cars at this place. They seem to sale cars with problems and their car service is abysmal. I have a Fpace with lot of issues. Every month i have to take the car once or twice to resolve issues on the car since i bought the car in 2017. Even thought the service department had fixed some of the issues they are extremely disorganize y lack communicating when the car is ready to pick up. In my last encounter my car had issues: The front passages window is not working, Auto Start/Stop is not working and i had been stating that there are issues with the navigation system. They spend a whole week with the car and email me to pick it up on a Saturday, the car is ready. I came in and i had to wait almost 1 hour to get the car delivered. After delivering the car the car had the same issues because I checked the issues right in their parking lot. They had to give another loaner and leave the car. They seems to be lying that they are really fixing the cars and doing workarounds to solve the issue and/or their quality of work is extremely bad. Be careful and I hope the consumer of affair of the State of Maryland investigate this dealership. Here some of the issues: -The delivery on the car was not good not to say bad. Gas cap was left open for 2 days. -Swirl marks upon delivery issues -Serious Engine overheat/engine coolant problem. Car needed to be tow to the other dealership. engine coolant tank expansion coolant cap -Tailgate Door Issue that required placing a rail. -Engine warning sign on twice -In Control Touch system is shutting down unexpectedly and deleting the my settings. -AC sometime for works fine and other it does. It blows warm air when it auto stops and sometime it feels that it is not cooling enough at the temperature that is set -Brake Pedal feels a low not sure if it is by design but it feels weird and uncomfortable.

The sales team was fantastic! They were very attentive and kept following up and asking if I had any questions. Everyone reached out with their business card. I did reach out a few times and they got right back to me. They already scheduled my first maintenance service which is not until 2019.

The initial purchase was smooth as any person could of wanted it however, once the sale was over I have been ignored and my requests for my electronic key tag has gone unanswered since 12 January 2018 and it is now 15 February 2018. Just called again today and I could not believe that every extension I requested just rang and sent me back to the phones greeting system to start over. My sales rep has told me the new sales manager Rachael is going to handle this issue but I have never received a call let alone resolution to the problem! Take your business to a dealer that cares about you after your purchase date. Hopefully one day someone will call me or someone will answer the phone!

The initial purchase was smooth as any person could of wanted it however, once the sale was over I have been ignored and my requests for my electronic key tag has gone unanswered since 12 January 2018 and it is now 15 February 2018. Just called again today and I could not believe that every extension I requested just rang and sent me back to the phones greeting system to start over. My sales rep has told me the new sales manager Rachael is going to handle this issue but I have never received a call let alone resolution to the problem! Take your business to a dealer that cares about you after your purchase date. Hopefully one day someone will call me or someone will answer the phone!

Kevin and Amanda were wonderful and easy people to work with during our brand-new Discovery Sport purchase experience. I spoke to Kevin on the phone and explained to him all the specifications I need for my 7-seater discovery sport. It was wonderful to hear back from him and Amanda within a few hours that they had worked hard and got a vehicle that matched all my preferences. We got to the dealership a few hours before closing. Kevin and Amanda were still super helpful. Kevin (Sale Person) and Evelyn (Customer Financial Service Manager), stayed the whole time with us. Once we got home, we realized that our brand-new vehicle did not have coolant. We had purchased a maintenance and a vehicle pick-up service from Land Rover Bethesda. So, I knew the coolant/other fluid issues would be resolved fast. Next day, we called service, but they insisted that we had to talk to Kevin for our vehicle pick-up. We got with Kevin though the whole process took about 2 weeks for our issue to be resolved. Evelyn, apologized for the inconvenience we experienced, provided as with a loaner car, plus our vehicle pick up service from our home. She did an awesome job and honestly keeps her word. It’s our recommendation that management should give her a promotion.

Positive changes seem to be happening!

At first, I would say their sales team is very professional and friendly. They understand what customers need and deal accordingly. However the whole experience of buying and servicing a car from them has been worse, stressful and quite literally harassing for us. My family bought 03 cars from them, Evoque, F-pace and a Velar. There is a safety issue in the Velar which neither Range Rover nor the dealership reached out to us to inform that there might be something of concern. We came to know this after risking our lives at 70mph on Turnpike and then when we looked up online, we called them to inquire about it. Nonetheless they said, they can get it fixed. So we drop our car at the dealership on 11Jan2018 and take a loaner. On 15Jan2018, I get a call from their service guy (we don't want to take any names) that everything is fixed. We went there, took our car. We just drove 1 mile and had to return to the dealership as the issue was not fixed at all. The dealership never bothered to check if the issue was resolved. They just replaced the part and gave it to us. We had to take the loaner again and go home. From then onwards I had been calling the service guy almost every other day. He never picks up the phone and never returns the calls. The car has been sitting in their dealership since a month now and no one replies. Finally, I get a call on 08Feb2018 (yes, almost a month later) that the issue is fixed and they offer to drop the car at our home (we live in Baltimore). We said NO. We will pick up our car because we were damn sure they will mess up again. We reach there on 09Feb2018 to pick up our car. When we reached there, the service guy tells us, "well, technically the car is not fixed and there is nothin they can do about it. Range Rover people themselves cannot figure out what's happening. Right now they just made some changes which will block certain functioning of the vehicle and therefore won't cause any problem." I was so angry. Can you believe it, after spending a huge amount on buying the car, all I get is crap, a non-functioning vehicle. I told them, I would like to test drive the car. And not to my surprise the day-light on driver side was NOT working. They did not even bother checking out the car if the car is fully functional or not before giving it to the customer. This is their level of service satisfaction guarantee. They could not even see that the headlights are not working in a brand new car. Also, the car was dirty on the outside AND the inside. WORST SERVICE ever. And the service guy tells me to take it home. I said, I am not that crazy to drive a car without one headlight and I am NOT taking back an undone car. I had to force him to make him understand this. Someone at the dealership (again, not taking names) tells me, "to be honest, I would tell everyone to buy Velar next year, and not now" At first, this means I made a mistake by buying this car now, I should have waited. It was so disheartening to listen to this. Range Rover-Is this the message you want your customers to get-to not buy THE AVANT GARDE RANGE ROVER? Am I wrong in buying this car? If so, I would be glad to get a full refund on the car-a car which was driven just 2000 miles before going in for service for over a month. I took my family to buy cars from them and I swear to god I'm never going to buy even a single thing from them. The car is still in their dealership since 11Jan2018 and I am pretty sure they will mess it again. I am just looking for a way to get out of this mess. May God help me because Range Rover certainly can not.

I wrote a good review when I just bought my car which was true the service WAS a good experience but after you buy your car it’s like they don’t care anymore if you call them about something, they don’t do a follow up call , they don’t check up on your vehicle to see if your enjoying it they stop doing everything. You have to be the one who keep calling, they say they would get back to you, NOTHING, they stopped everything

VERY slow & little parking! It was a zoo trying to navigate parking!

I just brought the F pacer and my experience with this dealership and the people that work there, was far beyond my expectation. From the time that I entered the door to the time exited the door the professionalism the gratitude and empathy was amazing. Samantha sales person and help me and Amanda the manager I will recommend them anytime. BEST car buying experience of my life

I was going to buy 2 vehicles from this dealership but never heard back from them! Will never do business with them again. I had rather go to a dealership in California or Florida before this place that doesn't want to sell two cars at once!

Sherry Wood took excellent care of us during the purchase. Raul was very helpful in explaining all the bells & Whistles on the vehicle. We are very happy with this purchase.

Sales experience is awful. Service experience after awful. There is nothing positive to say about this dealership. You would think luxury car a luxurious experience. Dishonest, extremely bad customer service. Don’t buy a car here

I was interested in a used vehicle they had been advertising and called to see if it was still available. It had already sold which is completely understandable. Unfortunately the salesperson, Sherry Wood, was much more persistent than competent. She tried recommending a few similar vehicles which I was not interested in. There was one which would have worked unfortunately it was not actually available. She managed to waste several hours of my time and came up with contradictory stories for why the vehicle was not available. Clearly this dealership does not properly train its salespeople and they are overly aggressive and not at all helpful. Would recommend avoiding this place as their salespeople will quickly resort to excuses and lies in order to cover up their lack of knowledge.

Though I was buying a car from Hunt Valley Mercedes. Which they own. LR Bethesda did this:On December 30, 2017 I agreed to a deal to purchase a GLE 43 from Mercedes Benz of Hunt Valley ( Deal w/email confirmation attached). Bryan Stack, the salesman confirmed the deal by email, phone, and verbally in person. All of this was done multiple times. After arriving to pick up the car on January 1, 2018 the agreed upon day Mr. Stack even confirmed the deal again verbally, at his desk with the value of my trade of $45,000. After walking around the car we again went back to Mr. Stack's desk. At this time he said everything is a go, and he will bring back the final paperwork. About 20 min later he came and said the Land Rover Bethesda Dealership offered less on my trade, and that was the value they would use, instead of my agreed upon value. Land Rover is a different manufacturer with a different license and address. They illegally shared my private information. I never physically visited the Land Rover Bethesda Dealership and they did not see, inspect or drive the car. Mercedes and Land Rover did not protect my privacy

Please be cautious. I was interested in buying a used car from this dealership. An appointment was made to sit down and talk about the car on a Saturday. However, a snow storm arose and I was unable to make the appointment. Of course, I reached out to David (my sales person) via text message an hour before my appointment, letting him know I couldn't make it. Apparently the number I texted him back with was a landline (this was the phone number he used to reach out to me previously). Hours after the appointment, I get a call from David. He says he never got my text because it was his landline. He goes on to say that my response to him was "appalling" and that I should have reached out to him earlier that I couldn't make the appointment and he hung up on me. After that, I honestly lost interest in buying a car from there. To make matters worse, he reaches out to my boss at my workplace notifying him of what happened. That I couldn't make my appointment...during a snow storm. As I said, be cautious.

From the first time I stepped on the lot (Monday) until the time I was handed my keys (Friday), my sales associate, Samantha Cambridge, made the entire process one of the best car buying experiences ever. She was knowledgeable, understanding of my needs, and was on top of making sure I got the best client care.

I worked with Wale Okanlami who provided impeccable service and knowledge of my new Range Rover Evoque. His superb assistance helped to guide me on my decision to purchase this vehicle, which I am extremely happy with. Wale is now my go-to guy for anything Range Rover related and continues to provide stellar service. I'm in great hands with Wale!

Excellent Service, Thank you, Joe was Wonderful.

Bethesda had the most professional staff, they treated me like a highly valued customer and gave me very commercial terms. My deepest thanks to Amanda and Devin

Positive experience overall. Sales associates are courteous and not overly pushy which I liked. They followed up consistently and was very responsive over email and phone to any requests or questions that I had.

I have been dealing with Jaguar in Bethesda for a loong time. The customer service. From the parking lot to the building is excellent. I have been there from early morning to afternoons and the respect and coutesy make you way to hang around and wait. My service service advisor, Joseph Simoules, really takes good care of my car. Great customer service

Just bought my Discovery Sport this week. Although the process can be stressful at some points, Alton was an amazing sales associate. John, the sales manager came in to help as well and turned out to be a gem. Both of these guys made the overall experience pleasant and I'm happy to have bought my car through them. But seriously, if you want great service, ask for Alton when you walk in.

The Land Rover Dealer worked very hard to gain my business. Other similar dealers in the area did not do the same, and thus did not get my business. Both the sales person, and sales manager formed a great team to seal the deal!

We bought a pre-owned vehicle yesterday and our saleswoman Samantha went above and beyond to make sure we were happy with our purchase. We love our vehicle and the excellent care they showed us. Thank you Samantha for everything😊

I waited 2 1/2 hours until I was able to sit in someone's office to purchase a car where I already had a bank check but needed to sign appropriate documents. Vin numbers were wrong between vechicle I was told I was buying and one I actually bought( of course , the latter being more expensive) this caused an issue. Car was prepped in perfect order but was not shown to me in the entirety I would have expected. It seemed like a lot of very nice people doing nothing. The Manager Amanda saved the day. Had it not been for her I would have walk away and bought my 4th Range Rover somewhere else.

My experience buying a Jaguar F-Pace was excellent. Amanda, Samantha and Cheryl teamed up to give me red carpet treatment. They went great lengths to accommodate my busy schedule. The whole process was efficient and enjoyable. I will highly recommend.

Great car dealership and Wale is the best salespeople! Go see him and you will be glad you did!

Everything was great during the sales process. We didn't feel pressured. There's no negotiating on price and we got a very fair deal on our trade in. We exchanged a sedan for a van and post-sale there were issues with the tags. We wanted them transferred and were told multiple times that we couldn't do that. So I returned the old tags to find out that they were actually transferred (after the return had gone through). It was a giant headache to deal with. They also took a month to ship back something we accidentally left in the trade-in car and then sent it to the wrong address. It appears that there is a total lack of communication (or competence?) there.

Everything was done with compassion, attention to detail and in a timely manner.

I bought a brand new Jaguar XE from AutoNation on 20th August - Sunday. The sales staff - Anton, Mitch and Kenneth in Finance were very helpful and courteous. They had skeletal staff that day, and it took us over 6 hours to get the paperwork done. However, that wasn't the worst part. The very next day - the air conditioner in the car started malfunctioning. My husband called them the same day was advised by Raul(?) that the service department is very busy and the earliest available appointment is for 5th Sept! That's 15 days later! for a brand new car I called back, asking to speak to Mitch - was told he was unavailable. I left a message - am still waiting to hear back (its 8/29). I called again on Tuesday (Day 2 and call# 3) to speak to Raul. He repeated the stuff about being busy. I asked to be transferred to a Manager, only to be told there are none available. I told him that a brand new Jaguar shouldn't be having air conditioning problems! To which he replied that there's a button to turn on the AC. Are you sure you're turning it on? (Really !!! does he think I've never used a car before) I finally lost my cool and told him that I'm getting a rental cos the car can't be driven in this heat with no AC and that Auto Nation can pay my rental charges. So I'm given an appt for Saturday the 26th. But I'm told they'll still take time to fix my car. Come Saturday I call the dealership on my way to them only to be told - there's no loaner for you! Shouldn't someone call and tell me this before I leave??? I asked Raul what he would do had I landed there - He said - I honestly don't know (full marks for honesty I guess). I ask to speak to a Manager (you guessed it - not available!) - and mention that it's funny how no manager is available when there's a problem, but they were all there when I was buying the car! Raul manages to get Amanda on the line - she introduces herself as the general manager, and blames the receptionist, who is untrained! (Untrained in what? passing messages, setting appts? Things are seriously wrong when the GM passes blame to the lowly receptionist). She refuses to acknowledge the fact that a brand new car is faulty, her managerial and sales staff have been avoiding calls and service is unresponsive. Anyways, long story short - she asked me to come by noon, promised to have a car waiting and to look into my repairs soon. Let's see how that goes... In all of this, Anton my sales rep was the best. He met me when I went to drop the car for repairs and is now my point of contact (he's going over and above, since he's sales not service) and I really appreciate his help. The 2 stars are just for him and Ken in finance.

I recently purchased a 2017 Range Rover from Land Rover Bethesda from Sherry Woods. She was excellent in every regard! She knew the cars extremely well and spent significant time helping me determine my needs and get into the perfect car. I would highly recommend Sherry to anyone looking to purchase a Land Rove Range Rover. The entire staff at Land Rover Bethesda is immensely competent, friendly, knowledgeable and overall a pleasure to work with.

This is the best Jaguar dealership in MD. Arthur is a great guy. He helped me choose the awesome vehicle.I will recommend this dealership to all friends and family. The staff is also very friendly and nice.

Great deal and services

It allows me to dream. I found my current cars, a 2014 Range Rover, 2011 R8 and a 2011 BMW 550i.

Needed urgent repair to get inspection. Was facilitated greatly by Brenda Green. Time was short and she pulled everything together, gave good advice about resetting registers and it passed the test.

Marcus Dominguez is amazing. Always professional, accommodating, honest and above board. If he says my car needs it, I believe it. The staff at the front desk is polite and efficient. Great service and great accommodations to wait for the service to be done.

Great customer service! Very personable & considerate of my time and budget!

Justin is an excellent salesperson and the actual buying experience was quick and painless — the dealership made the process easy and the final price was exactly as negotiated (no last-minute surprises). To top it off, Cheryl was the best in providing after care. Having her come to our house and show us how to improve our driving experience was a godsend. She cheerfully answered our questions and provided quick responses to my emails. Justin and Cheryl were very professional and polite salespersons, attentive to our needs and went above & beyond — even in the rain.

The experience was good. Shopping online helped me make my decision. The product was one thing but the vin number that was assigned to the vehicle indicated one color and the vehicle was another color which made me believe that something may have been done. The vehicle run smooth. The customer service was great with reservation since we traveled from Virginia to Maryland it made for a long day. Only incentive was tank of gas and key chain.

My second purchase from Jaguar Land Rover Bethesda. First purchase since Autonation acquired Manhattan Jaguar Land Rover. Great service from Salesman Wale and Sales Manager Gian. Smooth quick purchase process!!

Joe Simoules is amazing. He is knowledgeable and efficient.

Samantha was so helpful and accommodating, I was buying a new car for my business and she listened to what I needed and we worked through a few options. Finally settled on the right car and I couldn't be happier. Just need to wash it a lot with all this pollen as we head into spring :-)

Superior service from the start. Knowledgeable and professional staff. Helpful, courteous, dedicated to meeting my financial needs. Sale was efficient and thorough and full of options designed to give me the best value. Highly recommend this dealership.

I'm writing this review because I kept getting emails to do so, otherwise I would have just left well enough alone. I really wish I had read the reviews online before coming to this dealership! My experience was similar to what I have now read (check Google) Let me start by saying I love my car, but I knew I would. I searched for it all over the eastern seaboard before settling on buying it. My problem was that the car I was looking for was hard to find and this was one of only 2 dealers in the area that had it. I had done all the research, Carfax, cost factor, recall, NTSB, etc. . . beforehand and this was the best car for the money, year, mileage. Even compared it to other cars vs. price vs. mileage nationwide. This was an easy sale for the company. No real work involved on their part. First - We had a young guy (said he was new) as our sales person. He was pleasant enough, great conversationalist, but not enough sales training. If I hadn't done all of the hard work or wasn't looking for a specific car, he would have lost the sale. Lucky him, this was handed to him. Management needs to definitely step up on training! Second - They were supposed to mark my car sold (it was 830pm) until I could get to the bank in the morning with the buyers order. I came back the 2nd day with fully payment in hand and another salesperson had taken the keys with her so that no one else could 'show' the car - the car that was marked sold! Wasted hours waiting for the keys to be returned, because there was also no 2nd key! Third - Their finance guy was not there to sign papers. How do you run a sales business with no one to complete the contracts? The seemed to only have one person to handle this part of the operation. No back-up plan. He was at a training, so we waited for hours. (for him and the keys to return!) I repeat that am happy to have the car I wanted, but I would never deal with this dealership again. I've had better (and more fine-tuned) experiences buying cars from side of the road used car lots. I expected a lot more from a company that sells high-end vehicles. There werent enough (fake) apologies from their GM to excuse this place and their business practices.

Thanks Anton and everyone else who helped me out last Saturday. Loving my new Land Rover Discovery Sport!!

They were fine when they sold us the car but the customer service is the worst ever encountered. See Yelp for more details.

Salesman Wale is very helpful, will introduce to my friends!

Really felt like a family at Jaguar Bethesda. Anton the sales person was very attentive and worked with me in finding the right car. The entire team in the showroom were outstanding to work with.

Sherry and Mitch were extremely helpful! Sherry went out of her way to get me what I wanted. My husband and I came into the showroom about 30 minutes before closing time on Friday night.... just to take a look at a particular model that I had my eye on for quite some time. It took awhile for someone to greet us. We found a salesperson and asked if someone could assist. After about 15 minutes we were greeted by Sherry. Sherry was friendly, enthusiastic, and patient. She even allowed us to take a vehicle out for a test drive. We returned the next day around 12:00 pm and departed around 6:30pm with our brand new car. I know that the process can take some time ... not sure if it should have taken as long (hence 3 stars) . I also felt we should have been offered refreshments (water or coffee). Overall a fairly good experience.

Lou Rodophele is a rock star! This review would have been much lower if Lou had not stepped in and made sure ALL my questions were answered and everything promised was delivered. Thank you Lou and Land Rover & Jaguar of Bethesda!

This was the best time in my 30 years of buying a car, Eric was the best sales person very understanding answer all my questions know about the car in detail and most of all my wife enjoyed the buying experience which something to say about buying a new car..

Our salesperson Arthur Petrosyan was great. He was very professional in presenting the cars and helping and guiding me in making decision on the type of the car that would fit my needs. The entire team were nice and they made the overall buying enjoyable.

I got the car of my dreams and they were really nice. Not much else, the dealership staff was very nice, not too pushy, and I felt they gave me a good deal on my trade and didn't take advantage of me which seems to happen whenever I bought cars before.

I did not expect to get this nice a car for what I paid. Actually all their cars looked really nice, I don't know about the other ones other than looks but I got a car with a lot of options for less money than I looked at other places. The saleswomen was nice( nice to see a women) and the finance person didn't push me to get anything. I really enjoy my new car, go see Sherry Wood, she treated me well.

4 wk old vehicle with same repeated problem, and when you call for service, you are given distant appointment.i certainly expected much better service and PR.

how could this dealership stay open? Worst Buying experience, only to be trumped by a worse service service department! Avoid!

This place has awful customer service! Do NOT expect any type of customer service at this dealership. The sales reps have not been trained to provide any. They are there to size you up and play mind games. I would especially recommend NOT working with the sales rep named Kamal Sheikh. He has no clue how to handle customers and will not listen to your needs. He is horrible! I took my business to another dealership after dealing with this place. This is by far one of the worst dealerships in the DC metro area.

made a reasonable offer for a Used Car to a previously working email on which we had corressponded---but completely unresponsive when made an offer---NO "sorry already sold", NO "sorry offer is not large enough, here is a counter offer" NOTHING Rude and unprofessional .

In our search for a LR 4 we trawled through endless Land Rover dealers within a day's drive from DC. Needless to say in this search we came across many dealers some very shabby and some very slick. However we are delighted to say that Manhattan Land Rover dealers on Old George Town Road, Bethesda was head and shoulders above all others. Kamal Sheikh of Manhattan Land Rover who dealt with us couldn't have been more polite , hard working or diligent ! Nothing was too much trouble for Kamal. We were thoroughly impressed with his courteous but efficient handling of our requirements. Not only did we buy a car from him but felt we could safely recommend any one wanting to buy a Jaguar/Range Rover to make it their first port of call. Well done , Manhattan and well done Kamal !

#FAIL !! Worst customer experience ever. 20 mins in showroom before we were greeted

I am using the service department for at least 5 years. I witnessed how the facility and the service kept changing. To start with, the facility has improved and looks very good. The customer service guys are also nice and seem willing to do the best job. However, in overall, every time I have visited the service department, I got one or another disappointment, if not frustration. My disappointment is mainly with the real service, rather than with the way it is presented in the lobby. Fist, my observation is that whatever deal or special I have been offered (and these guys would very seldom offer you any special at all), the service always ended up more expensive than anywhere else (I am comparing only Land Rover service departments). Second, each next morning after the service I get a low tire pressure message, until I realized that they are always deflating my tires to 30-32 psi, while it is clearly said that the recommended pressure is 35 psi. It seems that they do that intentionally, and I do not know why. Third, there has not been a single case in my record, when they did not forget to reset the oil change data on the computer. As a result, after a couple of months I would forget when is the next time oil change due. In one occasion they charged me for a tire rotation, but later I realized that they actually did not do it. Once my battery started dying and they serviced it, but several days later I realized that the battery has lost water and died again. I opened that caps and added water myself and solved the problem for many months ahead. What service they did if they forgot to check the water level??? These and other reasons make me to think, that whatever $ these guys charge, it always ends up that you pay more on a long run. And, this still does not mean, that these guys are low cost, no! I have other things to say, but in overall I would not advise anybody using the service of Manhattan's Jaguar-Landrover of Bethesda.

Their welcome was excellent! As a woman the deal was one-sided and in their favor, but that attests to my negotiation skills. Had a hiccup with a trade-in, but with some calm conversation we were able to end it favorably. Overall, I suggest (male/female) all should enter the dealership armed with as much information for the type of transaction and be firm, not even flinching with yr position. They are relatively reasonable and you can work with them. Arbi (the sales manager) is a good guy. Paul the sales agent is alright too.

I ordered a 2014 Jaguar F-Type May 27th and it was due to arrive August 19th +/- 2 weeks. I was a very easy sell and did not even take a test drive. All the dealer had to do was deliver the car as agreed. To make a long story short, the staff were unwilling to accurately pinpoint delivery of the vehicle despite my requests to do so until I called Jaguar USA and triggered an investigation. Then they took action but it was too little too late. I simply do not care for the way I have been handled at this dealership. There is a condescending air about the place. Each time I have visited the show room to check on the delivery there has been at least one exchange that made me question why I would want to get in any deeper with Manhattan and fight with them when I bring the car in for service. I used to think Jaguar meant superior luxury and customer service. The reality is I get superior customer service from my Volkswagen Dealer from whom I bought a Jetta so you do the math. I have never been so excited to buy a car and then so utterly disappointed due to all the madness. Bottom line I cancelled the order. I am no math major, but who buys a roadster convertible in October only to sit in the garage and depreciate over the winter? I didn't just fall off the turnip truck.

took care of problem with newly purchased car waiting to see if mossong parts will come through

A very wonderful gesture and prompt attention,but a little slow to deliver,however,the overall need was very satisfactory. I commend and recommend this dealer.

I appreciate the fair deal I got on my trade, I think I got a good price but beyond that I was treated well and did not take as much time as the past few cars I've bought. I will buy from this place again as long as the service is half as good as the sales area.

I have bought cars from $500 to $100k, from individuals, Carmax, & traditional dealers for over 25 yrs. Simply put this was the worst exp ever. These guys will rip you off ! Up to the start of the paperwork process was so-so. Front office was OK, but not up to current stds for a Jag/Land Rover dealer. Once handed over to the finance lady the fun began. Numbers were wrong, adding different things not requested & tried to charge $900 as a handling fee for gas & cleaning ! Almost walked out at this point. (& should have). Next was a long road of delays with tags, alarm system, warranties, etc. Took the $ but no services provided as promised. Exact same problem as the other review ! Service dept is horrific. Both times the car went in nothing was fixed as it should have been, the car was returned filthy and greasy inside. The service area looks like something from the 50's-60's, def not up to modern luxury high end car service depts. Only the Parts dept seem to have a clue. Avoid these guys at all costs...

GOT A NEW JAGAUR FROM - RICHARD PHAM CALL HIM FOR ANY VECHICLE - HE IS A GREAT SALES MAN

Made a Phone call to the dealership ask for a Remi Red Rover - Sales Man was Great - he Told me to Let him Check if Color was instock - After I was told by another Dealer it was in stock - When i came into the show room it looked Great - Every one was Nice - Not Pushy like other places - I purchased my Truck with in 30 minutes From Brian Armstrong Very Nice guy !! Got A Great Price and Enjoyed My experience , Will Refer more people here to See him . Thanks !!