13 Million Cars Sold to Happy Drivers

It's nice not to haggle over prices. Their prices are good!

-- Misty H.

They got me in my dream vehicle. They listened to what I wanted and I felt heard.

-- Eloni T.

Service advisor Katie was very pleasant and professional. 10k miles and service and was in and out in under 1 hour.

-- Tom D.

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Recent Reviews from Jaguar Bethesda

This will be a snippet but very accurate account of my experience with this dealership: I found an Infiniti G37 Convertible at this dealership at a price that was very attractive. It was recently listed and didn't have any pictures on website other than the stock picture, so I was somewhat skeptical. I sent my info to be contacted by someone on the automated website feature. I was contacted by a salesman that took the initiative to take some actual pics of car inside and out. Honestly, I was very impressed by the vehicles appearance inside and out. I was so intrigued by the price and appearance of the vehicle that I did more research on vehicle right away. It had no major accidents, a couple of owners so I proceeded to go forward. Now, this is the kicker. I live in Virginia and this dealership is in Maryland as you can see. My work and life schedule was pretty tight so I didn't have an extra time to travel up 95 to Maryland anytime soon. I figured I've ordered many things online, so why not a car. I know that CARVANA does this all the time, but most dealerships didn't have this feature as an option I assumed. I worked things out with salesman Arouna Johnson that made things work remotely. I admit I had some moments of worry because of the remote process, but A.J. kept me updated on things as much as he could. It was a few hiccups where I contacted management for some clarity in which to this day I have never heard back from them. I left several voicemails, emails to sales manager and the GM with no reply to any of them. I felt that since I wasn't purchasing a Range Rover for 100k that the importance of calling or emailing me back was non-existent. I understand the car sales business as I've worked for a dealership before, so I know how far a call back or an email reply goes. This really put a sour taste in my mouth so to speak. At the end of the day, I did purchase vehicle solely because of the vehicle's condition and the efforts from Arouna Johnson. I hope that management will see this as a learning opportunity that a response goes a long way, no matter what the customer is purchasing-as I could be in the market for a Range Rover one day, but I won't be going there. Once again I thank Arouna Johnson for all of his efforts to make this work remotely. The vehicle is doing great, and it came with a 90-day, 4k mile warranty which was great to have on a used vehicle.

Anthony Banks Aug 29, 2021

This is by far the worst experience i have ever had at a car dealership. DO NOT WORK WITH anna marie. She was the most unprofessional sales person I have ever had the displeasure of working with. For starters anna marie was unable to even send me pictures of the correct vehicle upon request. I was looking at a ford f150 and she proceeded to send me pictures of a ford f350 a completely different vehicle. From there she constantly confused the year of the vehicle leaving me wondering if we were ever on the same page or even talking about the same truck. On Thursday I requested more information on the vehicle before I came to purchase. Anna marie made me feel like every question I asked was too much if a hassle to answer. When i requested information on their 5 day guarantee on used vehicles she responded with “why would you even buy a vehicle if you just plan to bring it back”. She was evasive on many details and refused to give me straight answers on anything unless I came into the dealership. When i wanted to come in Thursday night she told me she was leaving and wouldn't be there until 11 the next day for which we set an appointment. When i showed up to the dealership and met with her she informed me the truck sold that morning and the paperwork was already being done. ARE YOU KIDDING ME???? She did not even have the courtesy to let me know the truck had sold before our scheduled appointment and allowed me and my cosigner to both take off work and take the decent drive out to the dealership only to be told the truck sold. When i confronted her about buying the truck Thursday night and that i could have come in then she blamed it on inventory. If you value your time an money id shop elsewhere and if you do have to go to this dealership for any reason at all AVOID ANNA MARIE AT ALL COSTS. She is rude unprofessional and has no interest in helping you out as a customer. If customer service is important to you this is not the place to buy a vehicle. My hope is that in reading this someone else will be spared from having to work with anna marie in the future.

Zackery Notari Jun 25, 2021

No stars is absolutely the perfect rating for this dealership. The level of treatment I experienced by the team members and management was just so unprofessional. Here is my experience. I sourced a vehicle online and contacted the dealership to make a appointment to test drive the vehicle. Remember the word appointment because it comes back to mean nothing at all. The appointments are important due to covid 19 and social distancing restrictions during the pandemic humanity is facing. I test drive the car on a Wednesday and then returned on Thursday to purchase the vehicle with my fiance. Before finalizing the purchase my fiance test drove another vehicle. She liked it so we decided to purchase that vehicle. That vehicle by the way was more expensive then the original vehicle. While purchasing the vehicle for my fiance she began pointing out that we were not being tended to and that she felt mistreated compared to the other customers being serviced also. I calmed her down and ignored all the red flags. We ended up being the last customer to leave the dealership that night. After driving the vehicle to work the next day my fiance advised me that she did not feel safe in the car. We called the dealership and explained that we would like to return the car but still purchase the original car. The salesperson advised us that the other car was already being sold but we were welcome to return the car on Saturday. We come back on Saturday only to be told that the return could not happen till Monday do to our trade in being processed. Ok no problem we agreed to come on Monday. Saturday evening we get a call from the sales rep advising us that car deal did not go through and that if we are interested we could come purchase the original car. We agreed to come Sunday morning to do the return and then purchase the vehicle. The salesperson advised us to come early. Dealership opens at 11am and we called at 1030 to advise her we were in route. Sounds like a appointment between two persons. She said ok. Upon reaching the dealership my fiance who by the way took off work did not see the vehicle in the lot. We enter the dealership and ask for the sales rep before taking a seat. She did not acknowledged us and neither did anyone else while we sat. She finally approached us and said that someone was testing driving the car we agreed to buy and we agreed to meet in the am for. She then proceeds to tell me that it is first come first serve. That policy overrides appointments. Im so confused. The manager then comes back to advise us that the test driver would be purchasing the vehicle. I asked her again why they would do that when they called us the day before to purchase the vehicle for ourselves. Once again she replied 1st come 1st serve. But technically they called me and made me the priority on Saturday only to do something totally different on Sunday. I advised her that we would not be here if they did not call us on Saturday and that 1030am Sunday morning you knew I was coming. I have never been treated so badly. She then advised us that she still can not process the return for the car we purchased. Once again they had us come to the dealership only to be told that they can not help us. I would never recommend this dealership to anyone and once they process my return i will never return. The corporate office needs to know that the dealership staff is in need of some much needed customer service training and also some of the policies set in place may need to be evaluated. Can I make a appointment or is that option on your website just for show? And also if your sales rep contacts a customer they should be trained to follow through with the offer they contacted me about. I know im just a minority and my finances may not put me into a threshold where I receive respect from your dealership but along with the Covid pandemic all over Americans are fighting for equal rights for all Americans no matter what race,sex, gender, or financial status. Once again I wanted to make someone in power of making decisions aware so changes are made.

Adrian Crockwell Oct 11, 2020

This was the worse experience I’ve ever had with a dealership! To start, I informed the dealership I had travel plans the next day. However, I drove an hour from my home to test drive a vehicle I found online. I test drive it and loved it and wanted it! I sat for about 30mins just waiting after the test drive before someone came to tell me the vehicle had previously been SOLD and should not have still been on the site. I was furious! I was asked to give them the chance to find me something similar! 20-30mins later, they’d found the same vehicle, (however it cost more, had about 5k more miles, AND was located in VIRGINIA!!!) I was told they could get the car to us but the processing wouldn’t be completed until the next day. was ready to walk away at this point! I gave them 2 stars on customer service only because they agreed to give me the new car for the same price as the original one! Because of that, my partner convinced me to give them a chance. We had to leave and kill about 2.5hrs while we waited for the second vehicle to be transported from VA. When we got back from lunch, we had noticed the vehicle parked on the lot. We were thinking it wouldn’t be much longer before we were able to drive away in it. WE WERE WRONG!! It would have been a total of TEN (10) hours before we were able to leave! We sat thru a storm AND power outage and hours and hours of just WAITING!! While waiting we had to overhear a supervisor express her DISLIKE of the idea of TEMPORARILY giving us dealer tags after the salesman had already promised it to us to help get us out of there sooner. She then almost harassed me days later when she realized they failed to have me sign all required paper work, which would allow them to send my temp tags in return for the dealer tag! She called me back to back during and AFTER work hours all because she wanted back the tags that she was SO HESITANT and RELUCTANT to give me in the first place. She was just REALLY nasty about it and it made us really uncomfortable!! I was honestly left feeling like because I was at a luxury dealer, but NOT purchasing a luxury vehicle, I was treated less than! It was as if they didn’t want to be bothered with my small purchase! Absolutely horrid experience all in all! On top of all of that, after being there so long, IT WAS DARK AND POURING when we left, making for a HORRIBLE first drive in my new vehicle!

ShawnieB Sep 13, 2020

I purchased a 2018 Land Rover Velar with around 10k mileage from the dealership last year (2019) . I was the first owner as it had been used by the dealership for the company to use sporadically. The check engine light came on in Dec. of 2019 and I realized I also needed to bring it in for the annual service soon too. I originally brought it in for service on April 2020 for the annual service and check engine light. I picked it up Sunday evening at closing time drove a few miles down the road and then saw the engine light came back on and "Check tire". I had to then bring it back to find that the tire had a nail in it (the dealership covered this) and they would need to take more time to figure out the check engine light. This was now May. I then received a call that THE ENTIRE ENGINE had to be replaced! I wasn't given much more information except that this is what the computer had said. (luckily it was covered under the warranty). I had to drive the loaner car and sometimes drive out of town for work. I found myself having to call the dealership to ask the status on my car. My sales rep would then say he would call me back "the next day" to keep me posted. When he wouldn't call the next day I then had to call back multiple times for updates. The sale associate twice told me that it would be ready by a certain date and even told me specifically on one Thursday that I would be able to finally pick it up on that next Monday. So, I stayed in town that weekend, called Monday and was told that he was not working that day and they didn't think my car was actually ready yet! I had to ask the sales rep to please just be up front with me and if he didn't know if it would be ready yet then to just say that but not to give guarantees on the ready date. I finally picked up my "rebuilt" VELAR (new engine new alternator etc) on Jul 31 and so far no check engine light. BUT I still have no idea why this happened to such a high end newer vehicle with <20K mileage. I have heard others have had problems with their range rovers however I didn't think it would happen to me!

Steph Aug 27, 2020

I see someone erased my comments about the horrible experience I had with this dealership. So the public would not know about the bad customer experience and the unprofessionalism that is provided. I will tell my experience again. I bought a 2013 Range Rover Sport from Jaguar and Land Rover of Bethesda MD in April 2020. With a warranty of 4000 miles or 90 days. After having the truck for a month and half, it ran hot and cut off at the intersection. I had the truck towed from there to the dealership. The truck was at the dealership for two weeks for them to replace the thermostat and water pump that I had to pay for because dealership said it wasn't covered under the warranty. I picked up the truck on a Friday. The next day Saturday the truck was giving g problems again. I had the truck towed once again back to the dealership. The truck was at the dealership for three weeks and nothing was done to it. I was told it had a blown head gasket but the warranty didnt cover it. The service manager Mike that I was first dealing with was nice at first but never initiated a call to me. I always had to call to see what was going on. I went from Mike to Brett the sales manager who never called me until the third week after I left a message about having a lawyer. Also I dealt with Mitchell the general manager who I spoke with after I couldn't get anything resolved with the first two people. He said he would handle the situation but after seeing Mitchell, he never called me. No one at the dealership never initiated a call with me. I had to call and go up to the dealership to try to get answers. Brett told me that the dealership was going to ge me my money back and it never happened. I had to take my take off the truck sonic can turn them in to the mva. But I'm still paying on a truck that's not driveable and not in my possession. I haven't heard from anyone since the end of June and the truck been at the dealership since May 31st. I would not recomend anyone to go to this dealership or even set foot there. I never been disrespected like this in my life. I should of went to the Jaguar and Land Rover in Tysons Corner. BUYER BE WARE!!!!!

Thomas Vaughan jr Jul 17, 2020

After coming off of a very bad car buying experience at Audi of Arlington- I was pleasantly surprised by the team at Jaguar Land Rover of Bethesda! They have renewed my faith that leasing a car doesn't have to be a painful experience, it can be the start of a new chapter and a really pleasant exchange when working with the right people. From the very start, the front desk team was friendly and helped quickly locate a salesperson for me- Kevin. He was wonderful to work with, genuine and honest which I really appreciated. He asked me what I cared about and spoke to that, not selling a bunch of BS or pushing me into a car I didn't like or want. He simply said, "what is your budget- let's see if we can make this work". We then test drove the car I liked (which he pulled right out of brand new inventory and literally unwrapped it for me without looking annoyed at all). We went on a great test drive and I fell in the love with the car. Kevin called out pluses and even some feedback from other customers which was refreshing. He really knew the car which made a big different for me in my experience. When we pulled up, he joked with another co-worker and I could tell they all liked working there. When we sat back down, he and the finance manager (John- who came out and said hi to me) made a deal I couldn't refuse and really worked with me on my budget in order to get me into such a great car. When Kevin passed me over to the finance manager, Debbie, it was relatively seamless. She had a similar let's make this work for you mentality and the dealership went above and beyond to help me get out of my old car and into my new one. Already happy and about to drive off with my new ride, they passed me onto Cheryl, to get "Cheryl-ed" as they call it. She walked me through all my new tech and made sure my app worked correctly and I understood all my benefits as a new Jaguar customer. Her energy was such a treat to end this experience on, every company should have a Cheryl! I am going to be a customer for life after how I was treated, my fiance is even excited to bring the car back in for maintenance and car washes. (another benefit!) Thank you so much to the team- I have a new, fresh, outlook on buying a car and would HIGHLY recommend this dealership to anyone.

Michelle Durante Sep 3, 2019

I had an absolutely horrible experience with the service department and will not be coming back. I brought in our Jaguar to be serviced after the taillight went out. I was told that because the issue was electrical, the cost would be close to $1300. Further, because the part was in Texas and they needed to order it, I would need to leave the car with them for 5 days. The good thing is they did provide a loaner. Although the cost was more than I expected, I agreed and paid it. After the 5 days, we got a call that the car was ready and went to pick it up. After we got home, we noticed the scratch on the front right bumper. It was a MAJOR scratch- the metal, paint and even rubber was showing from the hit. I’m certain it must have happened while it was sitting in their lot for service. It’s unfortunate I didn’t notice it when I picked up the car but I called the service department right away to let them know. In addition to the scratch, they also didn’t correctly put the cover back on the light. When I opened up my trunk I saw that it was littered with boxes and the packaging from the light as well as other trash. I was shocked they would return my car in such a mess. I would end up having to bring the car back in to them to have the cover installed correctly. When I brought the car back in, I was told to speak with Phil the service director. I showed him the scratch and he refused to take any responsibility for it. No apologies whatsoever, but rather tried to make it seem like I was lying and trying to scam them. Trust me, if it was a minor scratch, I would not have made a big deal of it. Of course I’m annoyed- imagine paying for your car to get fixed, getting it back damaged, and then not only do they deny any wrongdoing but they speak to you in the most condescending and smug way and make you feel like you’re the one that is doing something wrong! The whole experience was just awful. I have owned Jaguar cars since the 90s and love them but I will not ever come back to this dealer again. Stay away, unless you prefer unprofessional and shoddy service.

Lisa Jul 17, 2019

At first, I would say their sales team is very professional and friendly. They understand what customers need and deal accordingly. However the whole experience of buying and servicing a car from them has been worse, stressful and quite literally harassing for us. My family bought 03 cars from them, Evoque, F-pace and a Velar. There is a safety issue in the Velar which neither Range Rover nor the dealership reached out to us to inform that there might be something of concern. We came to know this after risking our lives at 70mph on Turnpike and then when we looked up online, we called them to inquire about it. Nonetheless they said, they can get it fixed. So we drop our car at the dealership on 11Jan2018 and take a loaner. On 15Jan2018, I get a call from their service guy (we don't want to take any names) that everything is fixed. We went there, took our car. We just drove 1 mile and had to return to the dealership as the issue was not fixed at all. The dealership never bothered to check if the issue was resolved. They just replaced the part and gave it to us. We had to take the loaner again and go home. From then onwards I had been calling the service guy almost every other day. He never picks up the phone and never returns the calls. The car has been sitting in their dealership since a month now and no one replies. Finally, I get a call on 08Feb2018 (yes, almost a month later) that the issue is fixed and they offer to drop the car at our home (we live in Baltimore). We said NO. We will pick up our car because we were xxxx sure they will mess up again. We reach there on 09Feb2018 to pick up our car. When we reached there, the service guy tells us, "well, technically the car is not fixed and there is nothin they can do about it. Range Rover people themselves cannot figure out what's happening. Right now they just made some changes which will block certain functioning of the vehicle and therefore won't cause any problem." I was so angry. Can you believe it, after spending a huge amount on buying the car, all I get is crap, a non-functioning vehicle. I told them, I would like to test drive the car. And not to my surprise the day-light on driver side was NOT working. They did not even bother checking out the car if the car is fully functional or not before giving it to the customer. This is their level of service satisfaction guarantee. They could not even see that the headlights are not working in a brand new car. Also, the car was dirty on the outside AND the inside. WORST SERVICE ever. And the service guy tells me to take it home. I said, I am not that crazy to drive a car without one headlight and I am NOT taking back an undone car. I had to force him to make him understand this. Someone at the dealership (again, not taking names) tells me, "to be honest, I would tell everyone to buy Velar next year, and not now" At first, this means I made a mistake by buying this car now, I should have waited. It was so disheartening to listen to this. Range Rover-Is this the message you want your customers to get-to not buy THE AVANT GARDE RANGE ROVER? Am I wrong in buying this car? If so, I would be glad to get a full refund on the car-a car which was driven just 2000 miles before going in for service for over a month. I took my family to buy cars from them and I swear to god I'm never going to buy even a single thing from them. The car is still in their dealership since 11Jan2018 and I am pretty sure they will mess it again. I am just looking for a way to get out of this mess. May God help me because Range Rover certainly can not.

Sohit Gupta Feb 11, 2018

I'm writing this review because I kept getting emails to do so, otherwise I would have just left well enough alone. I really wish I had read the reviews online before coming to this dealership! My experience was similar to what I have now read (check Google) Let me start by saying I love my car, but I knew I would. I searched for it all over the eastern seaboard before settling on buying it. My problem was that the car I was looking for was hard to find and this was one of only 2 dealers in the area that had it. I had done all the research, Carfax, cost factor, recall, NTSB, etc. . . beforehand and this was the best car for the money, year, mileage. Even compared it to other cars vs. price vs. mileage nationwide. This was an easy sale for the company. No real work involved on their part. First - We had a young guy (said he was new) as our sales person. He was pleasant enough, great conversationalist, but not enough sales training. If I hadn't done all of the hard work or wasn't looking for a specific car, he would have lost the sale. Lucky him, this was handed to him. Management needs to definitely step up on training! Second - They were supposed to mark my car sold (it was 830pm) until I could get to the bank in the morning with the buyers order. I came back the 2nd day with fully payment in hand and another salesperson had taken the keys with her so that no one else could 'show' the car - the car that was marked sold! Wasted hours waiting for the keys to be returned, because there was also no 2nd key! Third - Their finance guy was not there to sign papers. How do you run a sales business with no one to complete the contracts? The seemed to only have one person to handle this part of the operation. No back-up plan. He was at a training, so we waited for hours. (for him and the keys to return!) I repeat that am happy to have the car I wanted, but I would never deal with this dealership again. I've had better (and more fine-tuned) experiences buying cars from side of the road used car lots. I expected a lot more from a company that sells high-end vehicles. There werent enough (fake) apologies from their GM to excuse this place and their business practices.

Californiak Kellie Mar 20, 2017

I am using the service department for at least 5 years. I witnessed how the facility and the service kept changing. To start with, the facility has improved and looks very good. The customer service guys are also nice and seem willing to do the best job. However, in overall, every time I have visited the service department, I got one or another disappointment, if not frustration. My disappointment is mainly with the real service, rather than with the way it is presented in the lobby. Fist, my observation is that whatever deal or special I have been offered (and these guys would very seldom offer you any special at all), the service always ended up more expensive than anywhere else (I am comparing only Land Rover service departments). Second, each next morning after the service I get a low tire pressure message, until I realized that they are always deflating my tires to 30-32 psi, while it is clearly said that the recommended pressure is 35 psi. It seems that they do that intentionally, and I do not know why. Third, there has not been a single case in my record, when they did not forget to reset the oil change data on the computer. As a result, after a couple of months I would forget when is the next time oil change due. In one occasion they charged me for a tire rotation, but later I realized that they actually did not do it. Once my battery started dying and they serviced it, but several days later I realized that the battery has lost water and died again. I opened that caps and added water myself and solved the problem for many months ahead. What service they did if they forgot to check the water level??? These and other reasons make me to think, that whatever $ these guys charge, it always ends up that you pay more on a long run. And, this still does not mean, that these guys are low cost, no! I have other things to say, but in overall I would not advise anybody using the service of Manhattan's Jaguar-Landrover of Bethesda.

George Aug 26, 2014

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Jaguar Bethesda

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13 Million Cars Sold to Happy Drivers

Come experience for yourself why AutoNation is the leader in five-star reviews!

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Dealerships review every testimonial.

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Recent Reviews from Jaguar Bethesda

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Models

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