Excellent car buying experience. Everyone at the dealership was extremely helpful and pleasant to deal with. Would recommend to anyone in the market for a car

I was informed by the receptionist that it would only take a couple of hours. So based on that I decided not to get a loaner. When I arrived for my appointment Rob informed me it was a heavy day for service and only 2 loaners were available. I was able to get a loaner right. Good Job!

Had a great experience leasing my car here. Charles and the entire sales team were very informative, honest, straightforward and helpful. I would definitely recommend them to all of my friends and and family!

There were some issues that the entire computer system had not been upgraded such that I had no voice activated phone service when I left the shop - but I turned around as soon as I realized it and they apologized and fixed it as a priority as I waited. The wait was no more than 30 minutes. Nicely handled.

They got me in last minute for service before I had to leave town. Thanks for the car wash and vacuum job, that too was needed!

Great, painless process. Charlie, Matt and Kenny were all courteous, polite and professional, and made buying a new Jaguar a great experience. I highly recommend the staff at Bethesda Jaguar, they were all a pleasure.

I purchased a used 2015 Honda Civic at Jaguar Land Rover of Bethesda using the AAA Used Car Buying program. Although we were purchasing a lesser priced vehicle for this dealership, it was a great experience- we enjoyed working with Arouna Johnson and Deborah Bell. They both made sure to answer all of our questions and were very easy going, customer service focused and easy to work with.

Salesperson was excellent. Buying process great other then the up - sale of additional coverages and insurances. Excellent showroom. Appears all vehicle offered had a model on the showroom floor to view in a comfortable controlled environment.

A ver easy and pleasant experience- service completed on time with no issued

I had an excellent experience (as usual /as expected). I made an appointment for service because the vehicle engine light came on. When I arrived, I received a warm welcome from the staff. The Service Advisor (Michael Smith) and the team tested and analyzed the vehicle. I thought the engine needed maintenance or was at fault. I was relieved that there were no major problems. The Service Advisor was very knowledgeable and thorough as he explained the details. Also, he stated that if I had any more problems, to call/come back. Thank you for the excellent service.

Arouna Johnson was outstanding. He was persistent and honored all obligations.

Really appreciated the service. Phone had issues with contacts and service representative took the time to make sure all was working properly. Appreciated the loaner vehicle. Could do a better job of returning calls left on service department reception area. Left 2 messages that were not returned.

Mike is the best service advisor. I really appreciate him and how he make sure you understand what?s wrong with your car.

Was overall good experience, however after doing a test drive and getting the used car, I found out the rear turn signal was out, went to replace it and found it was missing, also the car was at 1/4 tank, when they offered to fill it. Need to tighten up they service as the offer to fill the tank required me to drive 45 mins back, and they had no comment regarding the missing turn signal when I emailed.

Mike Smith on the service team is amazing. I bought my F-Type in Maine and then reviewed and talked to different service advisers at the three different dealerships in the DMV. I decided to service my vehicle in Bethesda solely because of Mine Smith's expertise, professionalism, and experience.

My service was fast and efficient and my service advisor was very meticulous and courteous. All my concerns were addressed and corrected. Very pleasant experience!

Sales staff pleasant not pushy

Not a long wait and they give me a free car wash with my service

I inquired about a vehicle via email. The first employee that I made contact with took the liberty of running my information against six different lenders without my consent. I reached out to this person and they never responded to my email. I was able to get in touch with General Manager. We exchanged a few emails and once he started asking for more information about the incident, I stopped hearing from him as well. Awful customer service. This company also effected my credit score. I will never do business with this dealership in the future and neither will my family.

Had a great experience with Autonation. I went to them when I was looking for a new car. They gave me huge discount to fit my financial needs. Highly recommend them!

I visited the service and it was a pleasant experience. Rob Conner was very helpful.

I enjoyed my recent purchasing experience with Jaguar Bethesda from start to finish the sales associate and the finance manager were both professional and knowledgeable. The transaction was quick and smooth and the process was efficient. I would highly recommend Jaguar Bethesda to family, friends and co-workers and definitely purchase a car from Jaguar Bethesda again.

Attentive, responsive.... could not have been more satisfied with the level of service I received during my visit.

Rarely have I felt trust at this dealership ,since Auto Nation took it over. In the past I took my car to a mechanic instead. But this time my mechanic said there were parts the dealership would be able to procure more easily (my car is 16 years old); he recommended I return and try them. I had my doubts, but Robert assuaged them right from the beginning when I first spoke with him on the phone with his professional demeanor and clear explanation of the problem. Further, the job was done by the next day, and I had my car back in less than 24 hours. I am a retired executive and would have been proud if any of my managers handled themselves with customers with the elan and expertise Robert provided. Further, the new management seems to have grown to a level that reflects the quality of their product. From the men who signed in my car, to Armani, who managed the car loaner, I received the highest quality service and respect. Just what one expects from Jaguar. Thank you!

Great experience. I shopped online inventory and emailed them the F-PACE stock number I wanted to check out. In and out with a new car in 3 hours.

I order a Jaguar IPACE from Samantha- specifying my own personal colors and special selected features. Then I sat back and anticipated the delivery. On that special delivery day Cheryl oriented me to my future transportation identidy. The IPACE is a unique luxury Tesla-type EV shooting brake sporting automobile. I doubt I will miss gas stations. It was a pleasure to work with Matthew, Samantha and Cheryl at the dealership.

Just WONDERFUL! I'm not gonna post a long dragged out review but I definitely had to post something just to let anyone who may be having doubts about this location. Just go! From the beginning the sales person Arouna was very helpful from the beginning to the end. I purchased my vehicle and ran into a few issues after purchase but not to worry the GM John Anderson walked and talked me through the whole process of getting my vehicle taken care of. He put me in contact with Mike Smith in the service dept. and the wonderful customer service continued..I can't say enough about my wonderful personal experience at this dealership they treated me EXCELLENT! Would recommend to anyone looking to purchase a vehicle with the ease of knowing that you will be treated the way you want to be treated

I quit appreciate their help and kindness. They politely answer all the question which I thought. Nice staff, Nice Atmosphere.

Very professional, no nonsense experience. Better than fair price. No surprises. Would definitely recommend.

Devin was great to work with. He's very knowledgeable and patient to new electric vehicle customers. :) Devin has continued to be very helpful post-sale as well, which is greatly appreciated.

I came to this dealership because I was so disappointed in my prior dealership. This Jaguar dealership was 360 degrees better than that one. Stephan was my salesperson. He was knowledgeable, polite, and worked very hard to make sure I was getting exactly what I wanted, even to get me out quickly. Every person I dealt with was very nice and helpful. I was very pleased with the entire operation and the transaction. I would highly recommend Jaguar Bethesda and Stephan!

My salesman was more concerned with making a purchase then the person making it. The entire process was very lengthy. I have brought 9 cars before and I have never felt so dis valued by my salesman Garrett. The financial person Kenny took me under his wing and worked hard to get me in the vehicle I wanted. I would not recommend anyone to buy a car from Jaguar Bethesda unless you are a millionaire. I was reminded by Garrett that my salary was not enough.

Very responsive and friendly. Great job processing our purchase in less than an hour. They had the car with most of the features we wanted. Devin, John and Warren did a great job meeting our needs.

I had an absolutely horrible experience with the service department and will not be coming back. I brought in our Jaguar to be serviced after the taillight went out. I was told that because the issue was electrical, the cost would be close to $1300. Further, because the part was in Texas and they needed to order it, I would need to leave the car with them for 5 days. The good thing is they did provide a loaner. Although the cost was more than I expected, I agreed and paid it. After the 5 days, we got a call that the car was ready and went to pick it up. After we got home, we noticed the scratch on the front right bumper. It was a MAJOR scratch- the metal, paint and even rubber was showing from the hit. I’m certain it must have happened while it was sitting in their lot for service. It’s unfortunate I didn’t notice it when I picked up the car but I called the service department right away to let them know. In addition to the scratch, they also didn’t correctly put the cover back on the light. When I opened up my trunk I saw that it was littered with boxes and the packaging from the light as well as other trash. I was shocked they would return my car in such a mess. I would end up having to bring the car back in to them to have the cover installed correctly. When I brought the car back in, I was told to speak with Phil the service director. I showed him the scratch and he refused to take any responsibility for it. No apologies whatsoever, but rather tried to make it seem like I was lying and trying to scam them. Trust me, if it was a minor scratch, I would not have made a big deal of it. Of course I’m annoyed- imagine paying for your car to get fixed, getting it back damaged, and then not only do they deny any wrongdoing but they speak to you in the most condescending and smug way and make you feel like you’re the one that is doing something wrong! The whole experience was just awful. I have owned Jaguar cars since the 90s and love them but I will not ever come back to this dealer again. Stay away, unless you prefer unprofessional and shoddy service.

Michael Smith the Service Advisor was excellent. He was experienced, professional and knowledgeable about everything. The service was explained in detail and completed outstanding. The complete staff worked together as a team. I appreciate how they enjoyed completing their mission in a satisfactory timeframe. Also, thank you for the overall care and car wash. The vehicle looked wonderful. Very good experience.

In October I purchased a RR Sport within a week I heard some noise in the front suspension I took it back to see what was wrong and I needed shock absorbers the brake battery had died and the control arms were bad. The service Dept did not want to fix my SUV but after speaking to the GM Mitch he instructed them to fix everything that was needed. After I received my print it was over 5,000.00 worth a work that needed done what frustrates me the most was that how could this SUV past inspection with that much work needed done. Thanks Mitch!!

Derrick(Sales) and Debbie(Finance) were awesome to work with on the purchase of my new 2019 Jag F pace. Both treated me as if they had known me for years - I came away feeling great with the whole purchase/finance of this vehicle. The price was great as well.

They provided excellent service and did not waste my time.

I came in for my service today and believe me when I say Steve at Range Rover Bethesda is amazing. They took good car of my car and he even went out of his way to help with so minor details/stains on my car. Thank you Steve

Great dealership and very helpful and friendly staff

Took my Jag in for a coolant leak. 5th time in 18 months. Also, a check engine light. Was told the computer needed programming - $800, then I needed a new computer, another $1100. Took them a week to fix. On the way home, the check engine light came on again! Another $300 to fix. On the way home, the check engine light came on AGAIN. Called Frank who would not return my call. Very frustrating. My feeling is that they were fleecing me each time. I will not go back there again.

Let me start by saying that if any consumer wants to purchase a Jaguar automobile they would be well advised to stay away from this dealer. I purchased a Jaguar in January of 2019, and I paid for the SUV in full, including all the options. There were options I paid for that were not delivered to me when I picked up the SUV, and despite numerous attempts to get these 'paid for items' delivered to me or issue a refund, the dealer refuses to fulfill their obligations. I have a long paper trail to prove my attempts to resolve the issue with the salesperson/sales manager/general manager/manufacturer customer service representative, but no one has bothered to resolve the issue. At this point I have filed a complaint to BBB, going to court if needed to resolve the rightful outcome, and posting as many honest social media reviews as possible to alert other innocent customers of this dealer's sales practices. This dealer has the worst customer service of any car dealer I have ever dealt with, and I reiterate that customers should purchase their Jaguars anywhere else but Jaguar Landrover Bethesda.

Let me start by saying that if any consumer wants to purchase a Jaguar automobile they would be well advised to stay away from this dealer. I purchased a Jaguar in January of 2019, and I paid for the SUV in full, including all the options. There were options I paid for that were not delivered to me when I picked up the SUV, and despite numerous attempts to get these 'paid for items' delivered to me or issue a refund, the dealer refuses to fulfill their obligations. I have a long paper trail to prove my attempts to resolve the issue with the salesperson/sales manager/general manager/manufacturer customer service representative, but no one has bothered to resolve the issue. At this point I have filed a complaint to BBB, going to court if needed to resolve the rightful outcome, and posting as many honest social media reviews as possible to alert other innocent customers of this dealer's sales practices. This dealer has the worst customer service of any car dealer I have ever dealt with, and I reiterate that customers should purchase their Jaguars anywhere else but Jaguar Landrover Bethesda.

The way a honest dealer should be !!!! Ms Debbie very professional not pressure to get extra stuff!! And Mr francisco Reyes top notch sales person !!!thanks

I bought a used car from the jaguar bathesda 3 weeks ago. Next day I had to take the car back to dealer because of break issues. It?s been 3 weeks now and I have not gotten my car back yet. I call the dealer once in every 2 days and still the work have not started yet. I bought the extended warranty also and came to know that the warranty is not covered. I have a bad experience with this dealer.

Do not purchase a vehicle from this dealership. Garrett Williams was my point of contact and when I entered the dealership, the entire staff was unoccupied and sitting around just staring. The environment was not welcoming. Let me first begin by saying how long I was at the dealership I expressed how much money I had along with my trade in value to avoid time wasting. However, even with all of that information up front, I was there for 6-8 hours. Between test driving the vehicle, appraising my vehicle and negotiation between my sales person Garrett Williams and the manager, the process was too long . We finally reached a deal and shook hands for confirmation. I quickly left to retrieve the money from the bank. I returned 15 minutes later just to then be told that the deal was actually null and void and that managers math was incorrect about the amount we agreed upon. Bottom line they wanted more money. Roughly about $4000.00 extra. The manager sat down with me and took very little responsibility for the error and did NOTHING to rectify the situation. At that point they did not accept my previous offer and I left disappointed and pissed off for wasting my time. The following day they called me and I expressed my disappointment about the exchange and the sales rep assured me would call me back later that day, and never did. Hands down Worst experience at a dealership. If you are excited about a vehicle, do not go here!! They will discourage your car buying experience.

I enjoyed my experience at Jaguar AutoNation in Bethesda. Garrett Williams was a great salesman!

Fast and easy. Joe is great! I was in on time and provided a rental car which was new and clean and my car was ready when they said and all the repairs were done correctly! Great experience.

They sold used car after 2 weeks later light on abs and brake light they didn’t help me they know problem but they didn’t tell me now this problem cost $5000 too much don’t take this dealer sales manager very bad person and manager I didn’t recommend this store shop

My salesperson, Sherry Wood, is the best! Not only does she know her product, but she and the Finance Manager, Kenny Poerstel made my buying experience pleasant, efficient, and stress free. I would recommend Jaguar Bethesda to anyone!

My salesperson, Sherry Wood, is the best! Not only does she know her product, but she and the Finance Manager, Kenny Poerstel made my buying experience pleasant, efficient, and stress free. I would recommend Jaguar Bethesda to anyone!

I wanted to write this review months ago but since I am still traumatized with the bad experience I had here I been putting it off until now. I been to many luxury car dealers from Lexus, BMW, MB and Land Rover, this dealer is the worse or the worse. They are plain and simple Con Artists I bought my second Range rover sport from this dealer and I regret the day I ever stepped foot in this dealer, I got my first truck from Land Rover Alexandria and the experience was great. I thought I was going to have the same experience at this dealer, I was so wrong!! My car needed a mayor repair at the beginning of the last year and since I bought the truck from this dealer about 20 months ago, I took it there to get it repair and thinking the car was still under warranty (big mistake). According to them the warranty was expired. $6500 later the 4 tires they made me get and sold me as new are NOT NEW at all and the part they used to fix the truck are not genuine parts. These people are Con Artists! The repairs people lie and sell you parts that are supposed to be new and LR certified but they are not. Their customers service is Horrible! They try to intimidate you to pay for services that you didn’t even ask for or they didn’t discuss with you before working on your truck. I am seriously thinking to take them to court, I took my truck to another Land Rover dealer last month for regular oil change. They told me my 4 tires need to replace already, I got the 4 tires 7 months ago and I don’t even drive the truck that often! I don’t like to write bad reviews because I know there not good for business and I know my review is not going to make any different on their behavior and customer services, but I need to let people know how they operate. Reading this review might help someone else not to make the same mistake I made and help them safe thousands of dollars and headaches dealing with these Con Artists.

I bought new f-pace, process was smooth. it did take a long time to finish up the paperwork.

Joesph from service department was awesome as usual! He called my cell phone left me message about the repair and cost, as well next service due. Very professional and customer focuse, he's an asset to Jaguar Bethesda/AutoNation! I have two Jaguar vehicles (FPACE and XK) and both are serviced at this location as long as service standard do not decline. So keep up the good work!

Our salesperson ARNOLD BONSU was absolutely the best part of buying a car from here...Unlike most car-buying experiences...Mr. Bonsu is the consummate professional...He was kind, helpful and responsive to all of our needs...He went above and beyond to ensure our car buying experience was painless...Land Rover West Columbia is lucky to have Arnold Bonsu as a part of their team...Go visit him today!

My Jaguar came from another dealer. This was its first service and I was concerned about servicing at a different dealer. I was delighted to find the service advisor, Joe Simoules, took time to explain the Jaguar warranty and service programs and provided advice on a few use items. Everyone there was welcoming and helpful.

Awesome. When I decide a to upgrade my Jaguar, this is the place I will come to .

While Kenny in finance and Sherry were great, there were still committments made that weren’t lived up to. Still awaiting a call back from me Johnson after reapeated calls and messages. The service extpected for a luxury car was way below expectations.

Wonderful staff, as always! Kenneth’s customer service is awesome! Kudos to the entire staff!

I bought a 2015 Mercedes SLK350 and am delighted. It is in great condition and was beautifully prepped for me to drive home. Thanks, Samantha!

Love my service consultant Joe!

Everything was explained to us very well, we enjoyed buying our Evoque from this guys, will recommend to anyone.

Very knowledge and friendly went above and beyond her job. Great shopping experience.

I purchased a Range Rover HSE Td6 here back in April '18. Sales experience was good. The car had less that 30 miles on it. Now in Sept '18 with 4k miles, I got a service notification. Also, the screen goes black all of the time. I found out while there today there was a recall in my, I never got an email, letter or phone call about this. It took me 8 calls to service to get my car in. The loaner I got is absolutely filthy, service mgr was rude about my request for a better loaner. After this service, I plan to have my car serviced at another location, there's no sense in paying over $100k in cash for a car only to get unacceptable service. Suggest purchasing from another dealership.

I spent nearly the whole day here, and I didn’t mind at all!!! When I started my errand that brought me to Jaguar today I wasn’t exactly excited, as most people would be to purchase a new vehicle, because my circumstances were a tad unusual. HOWEVER, the team made my afternoon very enjoyable while they worked for HOURS to take care of me and make sure everything was as seamless as possible. I will DEFINITELY be back to upgrade in less than a year and highly recommend this business to anyone who is looking for a new whip (aka vehicle 😉). Shout out to all 3 gentlemen who made me feel welcome and who all stayed very late just to ensure I was happy. I had a blast and am pleased with everything - thank you!!!!

I had a terrific experience at Jaguar Land Rover Bethesda. They were very thorough and explained everything completely. I couldn't be more pleased!!!

The BEST Jaguar Dealership in the Country by Far!!! I highly recommend it!!! 10 Stars!!!!

I am enjoying my new 2018 Jaguar XF S AWD Sportbreak. Jaguar Bethesda has extraordinary personnel who provide excellent sales, service, parts, and much much more.

Bought a new Velar and loved the attention I was given , they worked with me and honored their commitment .

Between an incompetent GM and the lack of communication, professionalism, and customer service, I would say building and purchasing another Range Rover from fhis location will never happen again. I also recommend no one else buying a vehicle from here. I have called corporate (in which Jackie) did not want to provode me but of course I still got it. The GM Mitch avoids our calls and the problem is still not fixed

I have been taking my LR2 for servicing with Jaguar Land Rover Bethesda since 2012, and always received fantastic service.

I am leaving this review as it appears the dealership is quicker to respond here than to direct calls and emails. After delays with relatively straightforward repairs to my car, I have been unable to get an update on status. In fact, I have been unable to reach anyone in service. I called sales (of course someone picked up), who asked why I didn’t call service. I would like my car back, preferably repaired.

My service advisor, Ken Smith has great work ethic, communication skills, and helpful on explaining to me what would be done on my car for its first service. Being a first time car owner it gave me great relief to know that it would be affordable and that it would not take as long as I thought it would. My overall experience was great.

Just a great experience with a great sales agent.

Excellent service and personable attention.

Horrible experience. Bought a new CPO vehicle and they agreed to an oil change as part of the purchace. When we took it in, we were not in their schedule even tho an appointment was made. It then took an hour to get us a loaner vehicle which was filthy. They said the service would take 2 hours, I went to lunch in the area, and 2 hours later, I called to see if they were done. They said no, so I proceed to drive home. When I get home 30min later, I get a call that the car had been ready for us 30min ago. I’m like.... I called then and was told it wasnt ready. So already annoyed, I drive back to the service center in traffic. When I picked up the car, while sitting in traffic, I noticed a big pen mark right under the start/stop button on the white leather dash. The same blue pen that was being used by the service people when they took our car in for service! I try to get if off but without success as they let it sit for hours on the leather dash. They told me to take it back the next day, that it wouldnt be a problem to get out. Well, the next day, back at the service center, they could not get it out. I told the service manager about the problem and his response was, “you claim we did it?” I was floored! I just bought this car and they didn’t have the decency to cap a pen or wipe it off before it set, and now they are saying I did it! They then said they will call us on Monday to see what can be done. No call. Nothing. I even emailed their customer service representative about this. No response. Absolutely do not recommend this service center at all.

I was given an unexpected surprise of a loaner car.

The staff at Jaguar Bethesda location are the best. Randy and Jon made the entire process pain free from start to finish. I really appreciated their attentiveness to my needs and ensuring that when I walked out I was completely satisfied. Raul did an amazing job of showing me how to utilize the features inside of my F-Pace. Overall I'm satisfied with my purchase and thankful for the assistance I received from the Jaguar Bethesda staff.

This was clearly one of the best car buying experience I have ever had. I have purchased over 10 cars in my lifetime and the car buying experience at Land Rover Bethesda was quick, upfront and simple. The entire team was very professional and a joy to work with.

I was researching for a new SUV. I got In touch with Samantha at Auto Nation she worked with me to get the deal I required. For a change I had a pretty good idea of my pricing for New Land Rover Sport before I went to the dealership. At the dealership she took me for a test drive and explained me about all the features. She was awesome and I was happy at the end of the deal.

Don't Trust Land Rover Bethesda (5/2018); general manager Mitch Henson changed offer, in writing, literally within 2 hrs 20 minutes of making offer, by a lot (over 8% hike from initial offer); not good faith, not trustworthy, not to do business at Land Rover Bethesda

I have a vintage (1994) Jaguar, which I've owned for 10 years, and am recently experiencing a problem with my steering. I know this car very well, due to the long ownership, and this steering problem is something new. I brought the car to Jaguar Bethesda this week and wrote up an entire page of symptoms, along with a full description of the work that had been performed on the car in the last 5 years. The mechanic went for a ride with me and said he feels the problem. He then puts the car on the lift and shows me some bushings in the front that he said were all worn out, thus causing the steering issue. Sort of made some sense. He also pointed out some bushings/mounts and metal arms at the rear of the car that looked old and worn. He determined that the steering issue was being caused by the bearings in the REAR...now, this does NOT make sense to me! I asked if he was sure, and he said he was 100% sure. Bottom line: a $2,860 bill later, and the car feels exactly the same as when I brought it in complaining. The steering has not been helped one little bit; still messed up. I'm just $2860 poorer! The entire thing was misdiagnosed! It's like I went to the hospital complaining of dizziness, and they gave me a hip transplant, even though my hips were fine. The dizziness is still there, but they say, well, your hips weren't looking so good anyway, so at least you now have new ones. Why don't you come back in and we can look at the dizziness thing again....Wut?? I'm quite pissed, and considering all of my options at this point.

I did not purchase my car at this dealership. I had it serviced there due to a open recall. They gave me a loaner car for a few hours, which was great; however, upon my return to pick up my car, there was a deep scratch (that wasn’t there when I dropped it off) at the rear of my car. I was pretty upset. The service advisor, Joe S., quickly had them to buff out the scratch. It is still noticeable; however, I commended him for his effort. As far as the car wash, it left hard water stains on my car, of which I had to wax my car to get them out. The only reason why i gave 2 stars is because of Joe. There seems to be a lack of care for your vehicle when left for service at this dealership. Unfortunately I will not come back to this establishment.

The sales team was fantastic! They were very attentive and kept following up and asking if I had any questions. Everyone reached out with their business card. I did reach out a few times and they got right back to me. They already scheduled my first maintenance service which is not until 2019.

The initial purchase was smooth as any person could of wanted it however, once the sale was over I have been ignored and my requests for my electronic key tag has gone unanswered since 12 January 2018 and it is now 15 February 2018. Just called again today and I could not believe that every extension I requested just rang and sent me back to the phones greeting system to start over. My sales rep has told me the new sales manager Rachael is going to handle this issue but I have never received a call let alone resolution to the problem! Take your business to a dealer that cares about you after your purchase date. Hopefully one day someone will call me or someone will answer the phone!

Kevin and Amanda were wonderful and easy people to work with during our brand-new Discovery Sport purchase experience. I spoke to Kevin on the phone and explained to him all the specifications I need for my 7-seater discovery sport. It was wonderful to hear back from him and Amanda within a few hours that they had worked hard and got a vehicle that matched all my preferences. We got to the dealership a few hours before closing. Kevin and Amanda were still super helpful. Kevin (Sale Person) and Evelyn (Customer Financial Service Manager), stayed the whole time with us. Once we got home, we realized that our brand-new vehicle did not have coolant. We had purchased a maintenance and a vehicle pick-up service from Land Rover Bethesda. So, I knew the coolant/other fluid issues would be resolved fast. Next day, we called service, but they insisted that we had to talk to Kevin for our vehicle pick-up. We got with Kevin though the whole process took about 2 weeks for our issue to be resolved. Evelyn, apologized for the inconvenience we experienced, provided as with a loaner car, plus our vehicle pick up service from our home. She did an awesome job and honestly keeps her word. It’s our recommendation that management should give her a promotion.

At first, I would say their sales team is very professional and friendly. They understand what customers need and deal accordingly. However the whole experience of buying and servicing a car from them has been worse, stressful and quite literally harassing for us. My family bought 03 cars from them, Evoque, F-pace and a Velar. There is a safety issue in the Velar which neither Range Rover nor the dealership reached out to us to inform that there might be something of concern. We came to know this after risking our lives at 70mph on Turnpike and then when we looked up online, we called them to inquire about it. Nonetheless they said, they can get it fixed. So we drop our car at the dealership on 11Jan2018 and take a loaner. On 15Jan2018, I get a call from their service guy (we don't want to take any names) that everything is fixed. We went there, took our car. We just drove 1 mile and had to return to the dealership as the issue was not fixed at all. The dealership never bothered to check if the issue was resolved. They just replaced the part and gave it to us. We had to take the loaner again and go home. From then onwards I had been calling the service guy almost every other day. He never picks up the phone and never returns the calls. The car has been sitting in their dealership since a month now and no one replies. Finally, I get a call on 08Feb2018 (yes, almost a month later) that the issue is fixed and they offer to drop the car at our home (we live in Baltimore). We said NO. We will pick up our car because we were damn sure they will mess up again. We reach there on 09Feb2018 to pick up our car. When we reached there, the service guy tells us, "well, technically the car is not fixed and there is nothin they can do about it. Range Rover people themselves cannot figure out what's happening. Right now they just made some changes which will block certain functioning of the vehicle and therefore won't cause any problem." I was so angry. Can you believe it, after spending a huge amount on buying the car, all I get is crap, a non-functioning vehicle. I told them, I would like to test drive the car. And not to my surprise the day-light on driver side was NOT working. They did not even bother checking out the car if the car is fully functional or not before giving it to the customer. This is their level of service satisfaction guarantee. They could not even see that the headlights are not working in a brand new car. Also, the car was dirty on the outside AND the inside. WORST SERVICE ever. And the service guy tells me to take it home. I said, I am not that crazy to drive a car without one headlight and I am NOT taking back an undone car. I had to force him to make him understand this. Someone at the dealership (again, not taking names) tells me, "to be honest, I would tell everyone to buy Velar next year, and not now" At first, this means I made a mistake by buying this car now, I should have waited. It was so disheartening to listen to this. Range Rover-Is this the message you want your customers to get-to not buy THE AVANT GARDE RANGE ROVER? Am I wrong in buying this car? If so, I would be glad to get a full refund on the car-a car which was driven just 2000 miles before going in for service for over a month. I took my family to buy cars from them and I swear to god I'm never going to buy even a single thing from them. The car is still in their dealership since 11Jan2018 and I am pretty sure they will mess it again. I am just looking for a way to get out of this mess. May God help me because Range Rover certainly can not.

I wrote a good review when I just bought my car which was true the service WAS a good experience but after you buy your car it’s like they don’t care anymore if you call them about something, they don’t do a follow up call , they don’t check up on your vehicle to see if your enjoying it they stop doing everything. You have to be the one who keep calling, they say they would get back to you, NOTHING, they stopped everything

Sherry Wood took excellent care of us during the purchase. Raul was very helpful in explaining all the bells & Whistles on the vehicle. We are very happy with this purchase.

Sales experience is awful. Service experience after awful. There is nothing positive to say about this dealership. You would think luxury car a luxurious experience. Dishonest, extremely bad customer service. Don’t buy a car here

Though I was buying a car from Hunt Valley Mercedes. Which they own. LR Bethesda did this:On December 30, 2017 I agreed to a deal to purchase a GLE 43 from Mercedes Benz of Hunt Valley ( Deal w/email confirmation attached). Bryan Stack, the salesman confirmed the deal by email, phone, and verbally in person. All of this was done multiple times. After arriving to pick up the car on January 1, 2018 the agreed upon day Mr. Stack even confirmed the deal again verbally, at his desk with the value of my trade of $45,000. After walking around the car we again went back to Mr. Stack's desk. At this time he said everything is a go, and he will bring back the final paperwork. About 20 min later he came and said the Land Rover Bethesda Dealership offered less on my trade, and that was the value they would use, instead of my agreed upon value. Land Rover is a different manufacturer with a different license and address. They illegally shared my private information. I never physically visited the Land Rover Bethesda Dealership and they did not see, inspect or drive the car. Mercedes and Land Rover did not protect my privacy

From the first time I stepped on the lot (Monday) until the time I was handed my keys (Friday), my sales associate, Samantha Cambridge, made the entire process one of the best car buying experiences ever. She was knowledgeable, understanding of my needs, and was on top of making sure I got the best client care.

I worked with Wale Okanlami who provided impeccable service and knowledge of my new Range Rover Evoque. His superb assistance helped to guide me on my decision to purchase this vehicle, which I am extremely happy with. Wale is now my go-to guy for anything Range Rover related and continues to provide stellar service. I'm in great hands with Wale!

Bethesda had the most professional staff, they treated me like a highly valued customer and gave me very commercial terms. My deepest thanks to Amanda and Devin

Positive experience overall. Sales associates are courteous and not overly pushy which I liked. They followed up consistently and was very responsive over email and phone to any requests or questions that I had.

Just bought my Discovery Sport this week. Although the process can be stressful at some points, Alton was an amazing sales associate. John, the sales manager came in to help as well and turned out to be a gem. Both of these guys made the overall experience pleasant and I'm happy to have bought my car through them. But seriously, if you want great service, ask for Alton when you walk in.

The Land Rover Dealer worked very hard to gain my business. Other similar dealers in the area did not do the same, and thus did not get my business. Both the sales person, and sales manager formed a great team to seal the deal!

I waited 2 1/2 hours until I was able to sit in someone's office to purchase a car where I already had a bank check but needed to sign appropriate documents. Vin numbers were wrong between vechicle I was told I was buying and one I actually bought( of course , the latter being more expensive) this caused an issue. Car was prepped in perfect order but was not shown to me in the entirety I would have expected. It seemed like a lot of very nice people doing nothing. The Manager Amanda saved the day. Had it not been for her I would have walk away and bought my 4th Range Rover somewhere else.

I recently purchased a 2017 Range Rover from Land Rover Bethesda from Sherry Woods. She was excellent in every regard! She knew the cars extremely well and spent significant time helping me determine my needs and get into the perfect car. I would highly recommend Sherry to anyone looking to purchase a Land Rove Range Rover. The entire staff at Land Rover Bethesda is immensely competent, friendly, knowledgeable and overall a pleasure to work with.

It allows me to dream. I found my current cars, a 2014 Range Rover, 2011 R8 and a 2011 BMW 550i.

I'm surprised you have asked for my feedback. The process of buying the car was very simple. The trouble starts when you try and get any type of service. Run away from this place. NEVER take your vehicles here. I scheduled a 30k check up. Dropped the car off, waited ONE HOUR for ANYONE to talk to me, do an intake for the car and get a loaner. No one would talk to me. Finally I have to start hunting people down. I get the loaner, leave, expecting this 30k service to take half the day. I call later, no one knows anything. I call the next day, another big runaround. I call THURSDAY, they can't even be sure my car is there. NOT ONE PERSON THERE returned any phone calls. I was told they were shortstaffed which was the SAME excuse at the 20k bad visit. SO ONE WEEK GOES BY. I FINALLY have to drive to this place and find out if they lost my car or crashed my car or sold my car or what happened. THEY BLOW ME OFF AGAIN. I can't believe this. The manager, Dave, was basically hiding from me at this point. SO after ONE WEEK my Range Rover hadn't even been touched. The next day I show up AGAIN and they finally send some new person to talk to me who RECOMMENDS THAT I HAVE A 30K SERVICE DONE AT MY NEXT APPOINTMENT. Can you believe this? So I'm explaining THATS WHAT I BROUGHT IT IN LAST WEEK FOR. THAT IS WHY THE DAMN CAR IS HERE. THIS PLACE IS LITERALLY A DISASTER. I had their rental car so long that I put 600 miles on it. There was really no apology or explanation happening here. So the NEXT day I go to pick up the car and they just expected payment. There was no explanation of what was checked or repaired on the car, no one there seemed to know anything. I had to pay for rotors and there were several recall repairs done that I was never told about. They tried to lie and say it took so long because they were test driving it but interestingly the odometer in vs out only showed one mile change...so...that was a lie. When I went to leave they gave me the keys, usually they'll bring your car around but I was left to wander the parking lot and find it myself. Such a classy place. If you take your really expensive Range Rover for warranty service expect to be treated like absolute dirt. Im guessing there are huge staffing issues there but honestly for the price of this vehicle that is just not my concern. In conclusion this place is a train wreck. Take you vehicle any place else. If you end up getting service here you have to be very pushy and follow everything up yourself. They will not return a single phone call. They don't give one crap about you and your car. I own a porshce, audi, landcruiser, and mini cooper. This place is literal trash. Buy a porsche they are great, service is great.

Needed urgent repair to get inspection. Was facilitated greatly by Brenda Green. Time was short and she pulled everything together, gave good advice about resetting registers and it passed the test.

Marcus Dominguez is amazing. Always professional, accommodating, honest and above board. If he says my car needs it, I believe it. The staff at the front desk is polite and efficient. Great service and great accommodations to wait for the service to be done.

Great customer service! Very personable & considerate of my time and budget!

Justin is an excellent salesperson and the actual buying experience was quick and painless — the dealership made the process easy and the final price was exactly as negotiated (no last-minute surprises). To top it off, Cheryl was the best in providing after care. Having her come to our house and show us how to improve our driving experience was a godsend. She cheerfully answered our questions and provided quick responses to my emails. Justin and Cheryl were very professional and polite salespersons, attentive to our needs and went above & beyond — even in the rain.

The experience was good. Shopping online helped me make my decision. The product was one thing but the vin number that was assigned to the vehicle indicated one color and the vehicle was another color which made me believe that something may have been done. The vehicle run smooth. The customer service was great with reservation since we traveled from Virginia to Maryland it made for a long day. Only incentive was tank of gas and key chain.

My second purchase from Jaguar Land Rover Bethesda. First purchase since Autonation acquired Manhattan Jaguar Land Rover. Great service from Salesman Wale and Sales Manager Gian. Smooth quick purchase process!!

Joe Simoules is amazing. He is knowledgeable and efficient.

Samantha was so helpful and accommodating, I was buying a new car for my business and she listened to what I needed and we worked through a few options. Finally settled on the right car and I couldn't be happier. Just need to wash it a lot with all this pollen as we head into spring :-)

Superior service from the start. Knowledgeable and professional staff. Helpful, courteous, dedicated to meeting my financial needs. Sale was efficient and thorough and full of options designed to give me the best value. Highly recommend this dealership.

I'm writing this review because I kept getting emails to do so, otherwise I would have just left well enough alone. I really wish I had read the reviews online before coming to this dealership! My experience was similar to what I have now read (check Google) Let me start by saying I love my car, but I knew I would. I searched for it all over the eastern seaboard before settling on buying it. My problem was that the car I was looking for was hard to find and this was one of only 2 dealers in the area that had it. I had done all the research, Carfax, cost factor, recall, NTSB, etc. . . beforehand and this was the best car for the money, year, mileage. Even compared it to other cars vs. price vs. mileage nationwide. This was an easy sale for the company. No real work involved on their part. First - We had a young guy (said he was new) as our sales person. He was pleasant enough, great conversationalist, but not enough sales training. If I hadn't done all of the hard work or wasn't looking for a specific car, he would have lost the sale. Lucky him, this was handed to him. Management needs to definitely step up on training! Second - They were supposed to mark my car sold (it was 830pm) until I could get to the bank in the morning with the buyers order. I came back the 2nd day with fully payment in hand and another salesperson had taken the keys with her so that no one else could 'show' the car - the car that was marked sold! Wasted hours waiting for the keys to be returned, because there was also no 2nd key! Third - Their finance guy was not there to sign papers. How do you run a sales business with no one to complete the contracts? The seemed to only have one person to handle this part of the operation. No back-up plan. He was at a training, so we waited for hours. (for him and the keys to return!) I repeat that am happy to have the car I wanted, but I would never deal with this dealership again. I've had better (and more fine-tuned) experiences buying cars from side of the road used car lots. I expected a lot more from a company that sells high-end vehicles. There werent enough (fake) apologies from their GM to excuse this place and their business practices.

Thanks Anton and everyone else who helped me out last Saturday. Loving my new Land Rover Discovery Sport!!

They were fine when they sold us the car but the customer service is the worst ever encountered. See Yelp for more details.

Salesman Wale is very helpful, will introduce to my friends!

Really felt like a family at Jaguar Bethesda. Anton the sales person was very attentive and worked with me in finding the right car. The entire team in the showroom were outstanding to work with.

Sherry and Mitch were extremely helpful! Sherry went out of her way to get me what I wanted. My husband and I came into the showroom about 30 minutes before closing time on Friday night.... just to take a look at a particular model that I had my eye on for quite some time. It took awhile for someone to greet us. We found a salesperson and asked if someone could assist. After about 15 minutes we were greeted by Sherry. Sherry was friendly, enthusiastic, and patient. She even allowed us to take a vehicle out for a test drive. We returned the next day around 12:00 pm and departed around 6:30pm with our brand new car. I know that the process can take some time ... not sure if it should have taken as long (hence 3 stars) . I also felt we should have been offered refreshments (water or coffee). Overall a fairly good experience.

Lou Rodophele is a rock star! This review would have been much lower if Lou had not stepped in and made sure ALL my questions were answered and everything promised was delivered. Thank you Lou and Land Rover & Jaguar of Bethesda!

This was the best time in my 30 years of buying a car, Eric was the best sales person very understanding answer all my questions know about the car in detail and most of all my wife enjoyed the buying experience which something to say about buying a new car..

Our salesperson Arthur Petrosyan was great. He was very professional in presenting the cars and helping and guiding me in making decision on the type of the car that would fit my needs. The entire team were nice and they made the overall buying enjoyable.

I got the car of my dreams and they were really nice. Not much else, the dealership staff was very nice, not too pushy, and I felt they gave me a good deal on my trade and didn't take advantage of me which seems to happen whenever I bought cars before.

I did not expect to get this nice a car for what I paid. Actually all their cars looked really nice, I don't know about the other ones other than looks but I got a car with a lot of options for less money than I looked at other places. The saleswomen was nice( nice to see a women) and the finance person didn't push me to get anything. I really enjoy my new car, go see Sherry Wood, she treated me well.

4 wk old vehicle with same repeated problem, and when you call for service, you are given distant appointment.i certainly expected much better service and PR.

how could this dealership stay open? Worst Buying experience, only to be trumped by a worse service service department! Avoid!

This place has awful customer service! Do NOT expect any type of customer service at this dealership. The sales reps have not been trained to provide any. They are there to size you up and play mind games. I would especially recommend NOT working with the sales rep named Kamal Sheikh. He has no clue how to handle customers and will not listen to your needs. He is horrible! I took my business to another dealership after dealing with this place. This is by far one of the worst dealerships in the DC metro area.

made a reasonable offer for a Used Car to a previously working email on which we had corressponded---but completely unresponsive when made an offer---NO "sorry already sold", NO "sorry offer is not large enough, here is a counter offer" NOTHING Rude and unprofessional .

In our search for a LR 4 we trawled through endless Land Rover dealers within a day's drive from DC. Needless to say in this search we came across many dealers some very shabby and some very slick. However we are delighted to say that Manhattan Land Rover dealers on Old George Town Road, Bethesda was head and shoulders above all others. Kamal Sheikh of Manhattan Land Rover who dealt with us couldn't have been more polite , hard working or diligent ! Nothing was too much trouble for Kamal. We were thoroughly impressed with his courteous but efficient handling of our requirements. Not only did we buy a car from him but felt we could safely recommend any one wanting to buy a Jaguar/Range Rover to make it their first port of call. Well done , Manhattan and well done Kamal !

#FAIL !! Worst customer experience ever. 20 mins in showroom before we were greeted

I am using the service department for at least 5 years. I witnessed how the facility and the service kept changing. To start with, the facility has improved and looks very good. The customer service guys are also nice and seem willing to do the best job. However, in overall, every time I have visited the service department, I got one or another disappointment, if not frustration. My disappointment is mainly with the real service, rather than with the way it is presented in the lobby. Fist, my observation is that whatever deal or special I have been offered (and these guys would very seldom offer you any special at all), the service always ended up more expensive than anywhere else (I am comparing only Land Rover service departments). Second, each next morning after the service I get a low tire pressure message, until I realized that they are always deflating my tires to 30-32 psi, while it is clearly said that the recommended pressure is 35 psi. It seems that they do that intentionally, and I do not know why. Third, there has not been a single case in my record, when they did not forget to reset the oil change data on the computer. As a result, after a couple of months I would forget when is the next time oil change due. In one occasion they charged me for a tire rotation, but later I realized that they actually did not do it. Once my battery started dying and they serviced it, but several days later I realized that the battery has lost water and died again. I opened that caps and added water myself and solved the problem for many months ahead. What service they did if they forgot to check the water level??? These and other reasons make me to think, that whatever $ these guys charge, it always ends up that you pay more on a long run. And, this still does not mean, that these guys are low cost, no! I have other things to say, but in overall I would not advise anybody using the service of Manhattan's Jaguar-Landrover of Bethesda.

Their welcome was excellent! As a woman the deal was one-sided and in their favor, but that attests to my negotiation skills. Had a hiccup with a trade-in, but with some calm conversation we were able to end it favorably. Overall, I suggest (male/female) all should enter the dealership armed with as much information for the type of transaction and be firm, not even flinching with yr position. They are relatively reasonable and you can work with them. Arbi (the sales manager) is a good guy. Paul the sales agent is alright too.

I ordered a 2014 Jaguar F-Type May 27th and it was due to arrive August 19th +/- 2 weeks. I was a very easy sell and did not even take a test drive. All the dealer had to do was deliver the car as agreed. To make a long story short, the staff were unwilling to accurately pinpoint delivery of the vehicle despite my requests to do so until I called Jaguar USA and triggered an investigation. Then they took action but it was too little too late. I simply do not care for the way I have been handled at this dealership. There is a condescending air about the place. Each time I have visited the show room to check on the delivery there has been at least one exchange that made me question why I would want to get in any deeper with Manhattan and fight with them when I bring the car in for service. I used to think Jaguar meant superior luxury and customer service. The reality is I get superior customer service from my Volkswagen Dealer from whom I bought a Jetta so you do the math. I have never been so excited to buy a car and then so utterly disappointed due to all the madness. Bottom line I cancelled the order. I am no math major, but who buys a roadster convertible in October only to sit in the garage and depreciate over the winter? I didn't just fall off the turnip truck.

took care of problem with newly purchased car waiting to see if mossong parts will come through

A very wonderful gesture and prompt attention,but a little slow to deliver,however,the overall need was very satisfactory. I commend and recommend this dealer.

I appreciate the fair deal I got on my trade, I think I got a good price but beyond that I was treated well and did not take as much time as the past few cars I've bought. I will buy from this place again as long as the service is half as good as the sales area.

I have bought cars from $500 to $100k, from individuals, Carmax, & traditional dealers for over 25 yrs. Simply put this was the worst exp ever. These guys will rip you off ! Up to the start of the paperwork process was so-so. Front office was OK, but not up to current stds for a Jag/Land Rover dealer. Once handed over to the finance lady the fun began. Numbers were wrong, adding different things not requested & tried to charge $900 as a handling fee for gas & cleaning ! Almost walked out at this point. (& should have). Next was a long road of delays with tags, alarm system, warranties, etc. Took the $ but no services provided as promised. Exact same problem as the other review ! Service dept is horrific. Both times the car went in nothing was fixed as it should have been, the car was returned filthy and greasy inside. The service area looks like something from the 50's-60's, def not up to modern luxury high end car service depts. Only the Parts dept seem to have a clue. Avoid these guys at all costs...

GOT A NEW JAGAUR FROM - RICHARD PHAM CALL HIM FOR ANY VECHICLE - HE IS A GREAT SALES MAN

Made a Phone call to the dealership ask for a Remi Red Rover - Sales Man was Great - he Told me to Let him Check if Color was instock - After I was told by another Dealer it was in stock - When i came into the show room it looked Great - Every one was Nice - Not Pushy like other places - I purchased my Truck with in 30 minutes From Brian Armstrong Very Nice guy !! Got A Great Price and Enjoyed My experience , Will Refer more people here to See him . Thanks !!