13 Million Cars Sold to Happy Drivers

"It's nice not to haggle over prices. Their prices are good!"

-- Misty H.

"They got me in my dream vehicle. They listened to what I wanted and I felt heard."

-- Eloni T.

"Service advisor Katie was very pleasant and professional. 10k miles and service and was in and out in under 1 hour."

-- Tom D.

Come Experience the Jaguar Bethesda Difference

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Recent Reviews from Jaguar Bethesda

No stars is absolutely the perfect rating for this dealership. The level of treatment I experienced by the team members and management was just so unprofessional. Here is my experience. I sourced a vehicle online and contacted the dealership to make a appointment to test drive the vehicle. Remember the word appointment because it comes back to mean nothing at all. The appointments are important due to covid 19 and social distancing restrictions during the pandemic humanity is facing. I test drive the car on a Wednesday and then returned on Thursday to purchase the vehicle with my fiance. Before finalizing the purchase my fiance test drove another vehicle. She liked it so we decided to purchase that vehicle. That vehicle by the way was more expensive then the original vehicle. While purchasing the vehicle for my fiance she began pointing out that we were not being tended to and that she felt mistreated compared to the other customers being serviced also. I calmed her down and ignored all the red flags. We ended up being the last customer to leave the dealership that night. After driving the vehicle to work the next day my fiance advised me that she did not feel safe in the car. We called the dealership and explained that we would like to return the car but still purchase the original car. The salesperson advised us that the other car was already being sold but we were welcome to return the car on Saturday. We come back on Saturday only to be told that the return could not happen till Monday do to our trade in being processed. Ok no problem we agreed to come on Monday. Saturday evening we get a call from the sales rep advising us that car deal did not go through and that if we are interested we could come purchase the original car. We agreed to come Sunday morning to do the return and then purchase the vehicle. The salesperson advised us to come early. Dealership opens at 11am and we called at 1030 to advise her we were in route. Sounds like a appointment between two persons. She said ok. Upon reaching the dealership my fiance who by the way took off work did not see the vehicle in the lot. We enter the dealership and ask for the sales rep before taking a seat. She did not acknowledged us and neither did anyone else while we sat. She finally approached us and said that someone was testing driving the car we agreed to buy and we agreed to meet in the am for. She then proceeds to tell me that it is first come first serve. That policy overrides appointments. Im so confused. The manager then comes back to advise us that the test driver would be purchasing the vehicle. I asked her again why they would do that when they called us the day before to purchase the vehicle for ourselves. Once again she replied 1st come 1st serve. But technically they called me and made me the priority on Saturday only to do something totally different on Sunday. I advised her that we would not be here if they did not call us on Saturday and that 1030am Sunday morning you knew I was coming. I have never been treated so badly. She then advised us that she still can not process the return for the car we purchased. Once again they had us come to the dealership only to be told that they can not help us. I would never recommend this dealership to anyone and once they process my return i will never return. The corporate office needs to know that the dealership staff is in need of some much needed customer service training and also some of the policies set in place may need to be evaluated. Can I make a appointment or is that option on your website just for show? And also if your sales rep contacts a customer they should be trained to follow through with the offer they contacted me about. I know im just a minority and my finances may not put me into a threshold where I receive respect from your dealership but along with the Covid pandemic all over Americans are fighting for equal rights for all Americans no matter what race,sex, gender, or financial status. Once again I wanted to make someone in power of making decisions aware so changes are made.

Adrian Crockwell Oct 11, 2020

This was the worse experience I’ve ever had with a dealership! To start, I informed the dealership I had travel plans the next day. However, I drove an hour from my home to test drive a vehicle I found online. I test drive it and loved it and wanted it! I sat for about 30mins just waiting after the test drive before someone came to tell me the vehicle had previously been SOLD and should not have still been on the site. I was furious! I was asked to give them the chance to find me something similar! 20-30mins later, they’d found the same vehicle, (however it cost more, had about 5k more miles, AND was located in VIRGINIA!!!) I was told they could get the car to us but the processing wouldn’t be completed until the next day. was ready to walk away at this point! I gave them 2 stars on customer service only because they agreed to give me the new car for the same price as the original one! Because of that, my partner convinced me to give them a chance. We had to leave and kill about 2.5hrs while we waited for the second vehicle to be transported from VA. When we got back from lunch, we had noticed the vehicle parked on the lot. We were thinking it wouldn’t be much longer before we were able to drive away in it. WE WERE WRONG!! It would have been a total of TEN (10) hours before we were able to leave! We sat thru a storm AND power outage and hours and hours of just WAITING!! While waiting we had to overhear a supervisor express her DISLIKE of the idea of TEMPORARILY giving us dealer tags after the salesman had already promised it to us to help get us out of there sooner. She then almost harassed me days later when she realized they failed to have me sign all required paper work, which would allow them to send my temp tags in return for the dealer tag! She called me back to back during and AFTER work hours all because she wanted back the tags that she was SO HESITANT and RELUCTANT to give me in the first place. She was just REALLY nasty about it and it made us really uncomfortable!! I was honestly left feeling like because I was at a luxury dealer, but NOT purchasing a luxury vehicle, I was treated less than! It was as if they didn’t want to be bothered with my small purchase! Absolutely horrid experience all in all! On top of all of that, after being there so long, IT WAS DARK AND POURING when we left, making for a HORRIBLE first drive in my new vehicle!

ShawnieB Sep 13, 2020

I purchased a 2018 Land Rover Velar with around 10k mileage from the dealership last year (2019) . I was the first owner as it had been used by the dealership for the company to use sporadically. The check engine light came on in Dec. of 2019 and I realized I also needed to bring it in for the annual service soon too. I originally brought it in for service on April 2020 for the annual service and check engine light. I picked it up Sunday evening at closing time drove a few miles down the road and then saw the engine light came back on and "Check tire". I had to then bring it back to find that the tire had a nail in it (the dealership covered this) and they would need to take more time to figure out the check engine light. This was now May. I then received a call that THE ENTIRE ENGINE had to be replaced! I wasn't given much more information except that this is what the computer had said. (luckily it was covered under the warranty). I had to drive the loaner car and sometimes drive out of town for work. I found myself having to call the dealership to ask the status on my car. My sales rep would then say he would call me back "the next day" to keep me posted. When he wouldn't call the next day I then had to call back multiple times for updates. The sale associate twice told me that it would be ready by a certain date and even told me specifically on one Thursday that I would be able to finally pick it up on that next Monday. So, I stayed in town that weekend, called Monday and was told that he was not working that day and they didn't think my car was actually ready yet! I had to ask the sales rep to please just be up front with me and if he didn't know if it would be ready yet then to just say that but not to give guarantees on the ready date. I finally picked up my "rebuilt" VELAR (new engine new alternator etc) on Jul 31 and so far no check engine light. BUT I still have no idea why this happened to such a high end newer vehicle with <20K mileage. I have heard others have had problems with their range rovers however I didn't think it would happen to me!

Steph Aug 27, 2020

I see someone erased my comments about the horrible experience I had with this dealership. So the public would not know about the bad customer experience and the unprofessionalism that is provided. I will tell my experience again. I bought a 2013 Range Rover Sport from Jaguar and Land Rover of Bethesda MD in April 2020. With a warranty of 4000 miles or 90 days. After having the truck for a month and half, it ran hot and cut off at the intersection. I had the truck towed from there to the dealership. The truck was at the dealership for two weeks for them to replace the thermostat and water pump that I had to pay for because dealership said it wasn't covered under the warranty. I picked up the truck on a Friday. The next day Saturday the truck was giving g problems again. I had the truck towed once again back to the dealership. The truck was at the dealership for three weeks and nothing was done to it. I was told it had a blown head gasket but the warranty didnt cover it. The service manager Mike that I was first dealing with was nice at first but never initiated a call to me. I always had to call to see what was going on. I went from Mike to Brett the sales manager who never called me until the third week after I left a message about having a lawyer. Also I dealt with Mitchell the general manager who I spoke with after I couldn't get anything resolved with the first two people. He said he would handle the situation but after seeing Mitchell, he never called me. No one at the dealership never initiated a call with me. I had to call and go up to the dealership to try to get answers. Brett told me that the dealership was going to ge me my money back and it never happened. I had to take my take off the truck sonic can turn them in to the mva. But I'm still paying on a truck that's not driveable and not in my possession. I haven't heard from anyone since the end of June and the truck been at the dealership since May 31st. I would not recomend anyone to go to this dealership or even set foot there. I never been disrespected like this in my life. I should of went to the Jaguar and Land Rover in Tysons Corner. BUYER BE WARE!!!!!

Thomas Vaughan jr Jul 17, 2020

After coming off of a very bad car buying experience at Audi of Arlington- I was pleasantly surprised by the team at Jaguar Land Rover of Bethesda! They have renewed my faith that leasing a car doesn't have to be a painful experience, it can be the start of a new chapter and a really pleasant exchange when working with the right people. From the very start, the front desk team was friendly and helped quickly locate a salesperson for me- Kevin. He was wonderful to work with, genuine and honest which I really appreciated. He asked me what I cared about and spoke to that, not selling a bunch of BS or pushing me into a car I didn't like or want. He simply said, "what is your budget- let's see if we can make this work". We then test drove the car I liked (which he pulled right out of brand new inventory and literally unwrapped it for me without looking annoyed at all). We went on a great test drive and I fell in the love with the car. Kevin called out pluses and even some feedback from other customers which was refreshing. He really knew the car which made a big different for me in my experience. When we pulled up, he joked with another co-worker and I could tell they all liked working there. When we sat back down, he and the finance manager (John- who came out and said hi to me) made a deal I couldn't refuse and really worked with me on my budget in order to get me into such a great car. When Kevin passed me over to the finance manager, Debbie, it was relatively seamless. She had a similar let's make this work for you mentality and the dealership went above and beyond to help me get out of my old car and into my new one. Already happy and about to drive off with my new ride, they passed me onto Cheryl, to get "Cheryl-ed" as they call it. She walked me through all my new tech and made sure my app worked correctly and I understood all my benefits as a new Jaguar customer. Her energy was such a treat to end this experience on, every company should have a Cheryl! I am going to be a customer for life after how I was treated, my fiance is even excited to bring the car back in for maintenance and car washes. (another benefit!) Thank you so much to the team- I have a new, fresh, outlook on buying a car and would HIGHLY recommend this dealership to anyone.

Michelle Durante Sep 3, 2019

I had an absolutely horrible experience with the service department and will not be coming back. I brought in our Jaguar to be serviced after the taillight went out. I was told that because the issue was electrical, the cost would be close to $1300. Further, because the part was in Texas and they needed to order it, I would need to leave the car with them for 5 days. The good thing is they did provide a loaner. Although the cost was more than I expected, I agreed and paid it. After the 5 days, we got a call that the car was ready and went to pick it up. After we got home, we noticed the scratch on the front right bumper. It was a MAJOR scratch- the metal, paint and even rubber was showing from the hit. I’m certain it must have happened while it was sitting in their lot for service. It’s unfortunate I didn’t notice it when I picked up the car but I called the service department right away to let them know. In addition to the scratch, they also didn’t correctly put the cover back on the light. When I opened up my trunk I saw that it was littered with boxes and the packaging from the light as well as other trash. I was shocked they would return my car in such a mess. I would end up having to bring the car back in to them to have the cover installed correctly. When I brought the car back in, I was told to speak with Phil the service director. I showed him the scratch and he refused to take any responsibility for it. No apologies whatsoever, but rather tried to make it seem like I was lying and trying to scam them. Trust me, if it was a minor scratch, I would not have made a big deal of it. Of course I’m annoyed- imagine paying for your car to get fixed, getting it back damaged, and then not only do they deny any wrongdoing but they speak to you in the most condescending and smug way and make you feel like you’re the one that is doing something wrong! The whole experience was just awful. I have owned Jaguar cars since the 90s and love them but I will not ever come back to this dealer again. Stay away, unless you prefer unprofessional and shoddy service.

Lisa Jul 17, 2019

If you're thinking about buying a vehicle from this dealership, I offer a suggestion that you try somewhere else first. The first obstacle you'll encounter is the ever rude front desk. I have called this dealership a number of times and I haven't spoken with a single person who sounded pleasant or cordial and not entirely annoyed that you had interrupted the newest inter-office drama. Unless that's what you're looking for. Our last visit we were in their waiting area and got to listen to the dramatic events of two individuals having a heated argument over one looking at the other's phone over their shoulder and how said individual would not put up with another man being so close to his personal space. It should go without saying, but the environment was not at all comfortable or inviting. After purchasing a vehicle from Jaguar Land Rover Bethesda, we were assigned to a service consultant, Joe. Joe refused to return phone calls, was unwilling to follow-up with us after inquiring about desired upgrades and failed numerous times to explain our warranty service coverage or assist in accommodating a convenient date & time to comply with our scheduled services. Our vehicle is still under warranty and I have already had to purchase my own oil and oil filter from their parts department to perform an oil change MYSELF on one instance and then pay this Dealership ~$600 to do an oil change on another when I brought the vehicle in for a tire losing air pressure constantly and the Center console's screen going black - a known recall that they felt I didn't need to be informed of. All while being covered by Jaguar's advertised "JAGUAR ELITECARE, BEST-IN-CLASS COVERAGE* New Vehicle Limited Warranty* Joe "forgot" to mention to me when I brought the vehicle in, an hour and a half drive one way, that if I would wait and bring the vehicle in approximately a week later, the work would have been covered under our warranty. This explained to me by a new service consultant AFTER Joe "no longer worked" for Jaguar Land Rover Bethesda and we were assigned to said new service consultant. What was the response after explaining all of this? "Yeah......that sucks." Their "scheduled services" are booked 2 months out. In order to meet service recommendations, Jaguar states: "A service interval indicator appears every 16,000 miles or every 12 months, whichever occurs first, to tell you when necessary vehicle maintenance needs to be scheduled. In order to receive scheduled vehicle maintenance, you must bring your vehicle to an authorized Jaguar within 1 month or 1,000 miles of the scheduled maintenance interval. Customers who do not bring their vehicle to an authorized Retailer within the required time for scheduled maintenance may not receive the missed interval service." I'm not exactly sure how one is supposed to do that if service is not available for 2 months and no accommodations are ever offered. Attached is a picture of the bill I received and the services I paid for, out of pocket, that are allegedly covered under Jaguar's "ELITECARE, BEST-IN-CLASS COVERAGE". Notice that the bill is for Labor and parts only (no Gas, Oil, Lube) on a vehicle under warranty at Jaguar Land Rover Bethesda. I reiterate, if you're looking for a new Jaguar or Land/Range Rover, I suggest you try to find an alternative dealership. From our experience, you will pay for a beautiful vehicle and that's about it. Your experience from there out will be frustrating and seriously disappointing to say the least. We love our vehicle, but entirely regret purchasing it from Jaguar Land Rover Bethesda. EDIT: I forgot to mention, if you live a decent distance from the dealership and they need to keep your vehicle for a few days to complete repairs...you'll have to pay a $44.44 fee for requesting a loaner vehicle so you don't have to walk 50 miles home. A picture of that will also be attached.

Cory Price May 13, 2019

My name is Jazz and I purchased a 2009 Infiniti G37 Journey Coupe from this dealership and overall my experience was less than the average expectation. I have purchased about 6 vehicles in my lifetime so far and I have had 6 different experiences to compare to. I have always purchased from a name brand dealership (ex. Jeep, Honda, etc.) Because this way, they have better business ethics and protocols set by a corporate management team for the ultimate customer satisfaction rate. Starting off, I called to arrange an appointment to check out the vehicle with a sales manager Samantha C. who was wonderful in the handling of my interest. I always ask as many questions as I can before ultimately making my decision and Samantha was exceptionally patient when I was asking away. I am very picky in the selection of my next vehicle as these decisions will alter your finances for the next couple of years so it's essential to have comfort before heading out the door. One routine I ensure to make is making use of one of the lifts in the service area to inspect the underside of the vehicle for any rust, and Marco in the service department was the best of the best at this dealership. Him along with Samantha were the dynamic duo and it helped me gain peace of mind for this entire process. Moving forward however, after all the paperwork is signed. The game of "search and find" began. I called to check the status of my registration and license plates, then was transferred to the accounting department who has a full voicemail. So with this being the case, no one else in dealership can help me except the representative in the accounting department. I was then connected again to Samantha who ensured me I would be contacted when the items arrived. The call never came, I purchased the car off the lot Jan. 14th, 2019, and usually this process should take no longer than a month. After waiting until the week before my temporary tags expired, I called the dealership once more to request the status of the license plates and request another temp tag if they weren't ready. The representative let me know that the plates were ready after I had to call for them. Remember, it was communicated to me that the dealership would contact me when the plates arrived. Lastly, the dealership staff who I spoke with (not everyone), were professional, it seemed they were a lot of "office shenanigans" going about. I understand the time for play and time for work, but it seems more play was going down. Very unprofessional. Overall, the experience was less than average and if it weren't up to Samantha and Marco, I would have just felt like "another number" who after purchases the car, gets kicked in the butt out the door. Would I do the entire experience again? Only if Samantha and Marco are there :) Hope this review helps in your decision making process.

Jassem Ahmed Mar 2, 2019

Early December my wife and I came to this dealer after shopping at other dealerships in the area. We really liked our sales person Garrett Williams as he was professional and not a "typical" pushy salesperson. He took the time to show us a couple vehicles which included the one we ultimately decided to purchase. The transaction was painless and smooth. It took us two days to complete our sale, mostly on our part because it was late at night, a Friday night, and all of us were tired. The next day I spent cleaning out my trade car, which they purchased at the price we wanted without haggling. The price of the vehicle was at a price was wanted to pay and was the same price presented to be through my employer perks car buyer program. Saturday they worked on the deal while I was home and called me later in the day to let me know they were ready to complete the sale once I arrive. I spent about 1.5 hours in the dealer waiting for the finance department to queue me in line and then about 15 minutes to complete all the paperwork. The vehicle still needed some equipment installed which would be done during the week but I was able to take the car home. Some reviewers keep complaining about the front license plate issue, but that is not an issue, it is service department requirement that the service department has to mount the license plate holder to the vehicle. This wasn't a big deal for me since I had to come back later to have other options installed on the car. The encore presenter Cheryl Stewart was an excellent point of contact for vehicle features and also assist with service department appointments. Joe - the Service Manager has been a good point of contact for vehicle service. He cannot do anything if it is not authorized by Jaguar or by the dealership - so some reviewers said negative things about him, but I have to say he has been a good point of contact for me thus far. I do have an issue with my vehicle, the service department did try to help with the issue but ultimately I needed to get Jaguar Corp involved to correct the issue. Overall I would recommend anyone who is in the market for a Jaguar or Land Rover to visit them (if they are located in the area) otherwise there are plenty of other dealers in the area.

ANDREW BITTAN Jan 18, 2019

Update. My husband said our review not did include what is great at AutoNation. Wale was great. He did not have the vehicle we wanted on his lot. But Wale found our vehicle from his inventory. And it was a 19. .Wale had to go out of town on an emergency but he prepared our paper work before he left. He is the only reason bought our car from Bethesda (AutoNation) The general manager reached out to me, but I called him on the number that was provided but he was not available to take my call. She said that she would tell him that I called, when I hung up the phone I realized that i had not provided a number to call. No "C" in customer service. We first went to the Bethesda Jaguar Dealer to purchase the F-PACE. We were pre-approved for the vehicle of our choice. We decided on the model we wanted and a deal was struck. Our vehicle was financed by our credit union. We were set to return to the dealership after work the next day. We received a frantic call from the sales person telling me that need my title for the car I traded in and proof of insurance. Why they did not tell us the day before is anybody’s guess. We contacted our insurance company the day before. They were able to provide us with the proof of insurance and were planning to send the information to Bethesda Jaguar, but unfortunately their fax machine was broken. We thought it was piss poor service that million dollar company’s fax machine was broken and the fact they only have one. The sales manager greeted us then he wanted to immediately give him our check. But we had a few questions. They acted like they really could not be We were there for 2 hours and 45 minutes. By the time they got to us, it took the finance manager ten minutes to complete our purchase. We then asked they could put the tags on our new vehicle. We were told that they install the plates on the back not on the front because they did not have a drill. After spending over $50, 000, one would think that installing the take was the very least they could do.

Meta Davis Dec 30, 2018

I had a horrible experience purchasing my vehicle here. I love my Jaguar F-Pace, and I received a great deal on the vehicle from this dealer but I had issues making the transaction from the start. From telling me that I could not purchase the vehicle because I was out of state, to trying to get me to purchased a used loaner vehicle instead of the brand new vehicle that I was interested in. The major issue that I had was with the Finance Director. BEWARE. I believe that her name was Evelyn. Everything out of her mouth was lie. Very condescending and rude. She lied to me about the interest rate that I could get on the vehicle. I was shocked when I got to this dealership to find out that the only interest rate they allowed me to get on the vehicle was marked up more than 2% higher than what someone with my EXCELLENT credit should have received. Standard interest rates are common knowledge and available on the internet. She lied and said that this was industry standard rate and that it was the best that they could do. I was so angry because I had driven 3 hour to purchase the vehicle. She also lied saying that leasing was the best thing to do and how I would be stuck with serious fees and bills if I did not purchase several thousands of dollars in extra service warranties. She treated me as if I was less than or very unintelligent. She tried to stall and make me wait longer at the dealership when I did not go along with her lies. I ended up taking the vehicle at the marked up rate in order to get the great deal on the price of the vehicle and to make my trip to Maryland worthwhile, but I refinanced with my credit union shortly thereafter. I researched this issue on the internet and learned that car dealerships have been being investigated for marking up the interest rates of MINORITIES for years. Not a surprise! It's very sad and my experience with this was horrible. If you must use this dealership, have your financing ready before hand! I did not because I found this great online deal Saturday and drove to the dealership on Sunday to make the purchase. So much more that I could write but buyer BEWARE.

Shante Mason Sep 13, 2018

In 2017 I purchased a 2015 CERTIFIED PRE-OWNED F-TYPE R $80k out the door, quick and smooth to make the sale took almost 3 months to get my tags POOR communication with the tag and titling.... and poor follow up from sales staff to see the deal through.......which caused me to get tickets for parking in my residential neighborhood. I had to complain to the GM to refund me the processing fee for the horrible experience..... and so he did which was fine though now I had to pay tickets!. Then find out later when trying to trade the car in that Jaguar Bethesda never registered the car to be Certified preowned and when it was appraised that it could not be adjusted when they tried to correct the issue. Lost a couple thousand on my trade in because of this mistake NOT HAPPY AT ALL .....Loved the car HATED WHAT I HAD TO GO THROUGH TO BUY IT FROM HERE. Brought the car here for service after damaging 2 tires. I purchased 2 tires at almost $400 from another shop so that I could bring bring the car to them and have them do a warranty claim on the damaged ones. They did the warranty claim AN D THEY THREW AWAY THE NEW TIRES I HAD CLEARLY TOLD THEM I JUST PURCHASED!!!!!!!..... I WAS LIVID! PROMISED ME A FULL DETAIL TO COMPENSATE AND THEN TELL ME WHEN I ASK FOR THE DETAIL TO BE DONE THAT THEY HAVE A NEW COMPANY THAT INST AS GREAT ANYMORE..... WTH????????? I noticed that they had a traded IN 2011 MERCEDES E550 for sale in which i wanted a second car...... and I sat at the dealership almost 2 hours trying to work out the deal and giving them my credit to pull..... they said that the vehicle had not been inventoried /prepared for sale yet and that they would let me know first thing in the morning so that i may purchase it. I made it very clear to the sales rep and manager I wanted the car and was ready either with cash or financing. They promised as soon as its ready they would call me to purchase it...Next morning I got no call so i called and they told me they sold it to someone over the phone! PISSED AND THE MANAGER GAVE AN EXCUSE THAT SHE DIDN'T KNOW I WAS TO BUY IT! SERIOUSLY????? NOT HAPPY WITH THE SALES ON THIS ONE EITHER. I have purchased a 2017 f tpe svr that i have brought here for service due to an emergency...once again they have NO LOANERS....its sad u buy a $125,000 car from JAGUAR and they never have loaners or try to push your service appointment out to when they do.... I was told that they would let me know if any came in by the end of the day on Friday...GOT NO CALL FROM THE .... NO CALL TO EVEN TELL ME THEY GOT MY CAR IN SERVICE AFTER IT WAS TOWED THERE......NO CALL THE NEXT DAY IN WHICH THEY ARE OPEN ON SATURDAY AS WELL.. I WAS CALLING THEM AND GETTING THE SERVICE DEPARTMENTS VOICEMAIL ALL DAY!!!!!!!!... THEN I CALL MONDAY AND THEY TELL ME I CAN PICK ONE UP AT 5:30PM... I GET THERE AND THEY HAVE NONE !!!!!!!! A 45 MIN RIDE TO THIS DEALERSHIP ... THEY DIDN'T EVEN CALL AND SAID THEY GAVE ALL OF THEM OUT ALREADY WITH NO EXPLANATION TO WHY THEY PROMISED ME THEY WOULD HAVE ONE READY FOR ME!!!!!! I AM NOT HAPPY WITH THE CUSTOMER SERVICE HERE... IT IS ALL AROUND HORRIBLE... SHORT STAFFED ... CLEARLY NOT ENOUGH MECHANICS... NOT ENOUGH LOANERS AND NOT ENOUGH MANAGEMENT TO MANAGE STRUCTURE OR PROCESS HERE.... I HAVE SINCE LEFT A VOICEMAIL ON THE GM PHONE LINE CONVEYING MY EXPERIENCE ....(WHICH I HAVE DONE BEFORE AND GOT NO RESPONSE ) BECAUSE NO ONE IS EVER AVAILABLE TO ANSWER THE PHONE UNLESS ITS A SALE... WHICH IS RIDICULOUS MY REVIEW??? SALES ARE TYPICAL... PRESSED FOR SALE... POOOOOOOR FOLLOW THROUGH AFTER YOU SIGN TO BUY.. SERVICE? A JOKE.....ATTITUDES ....UNRELIABLE.... AND SEVERELY UNDERSTAFFED AND POORLY MANAGED... I REALLY LOVE MY CAR BUT HATE HAVING TO GET IT SERVICED ITS REALLY THE SAD COMPARED TO OTHERS LIKE MERCEDES AND INFINITY..HELL EVEN MY TOYOTA I HAVE HAD..... PEOPLE HERE APPEAR TO BE OVER WORKED OR SIMPLY LAZY UNLESS ITS A SALE...... I WILL CONTACT JAGUAR CORPORATE AND FILE A FORMAL COMPLAINT IF THIS CONTINUES.....

d ingram May 21, 2018

Service Manager, Joe, was pleasant and helpful, however, I brought my Jaguar XF in for an airbag recall and the first time when I received my car back and the panel above the glove compartment for the airbag was still askew. They brought the car back in and fixed that, apparently they forgot to reinstall a clip to hold it in position.... A week later, when the weather got warm, I turned on my AC and found out that the center vents didn't work. I checked with JLR SDD and it showed that there was an issue with the air distribution motor panel. The error detailed that it occured on the exact day when the airbag was replaced. I brought the car in a week later and Joe said they would take a look at it. Apparently there was something preventing the air distribution door. Not sure what got stuck there or got left behind but they fixed it. I received the car back drove off, however I looked at the panel again, it was skewed on the top this time and the wood paneling underneath of it was loose! I don't understand how they can release a car back to the owner without it looking as it was or better. I turned around and went back and Joe got the mechanics to fix it. Joe was obviously upset that this was the 2nd time around I had to go through "incomplete" work, especially since it happened the first time around. Quality control is lacking, in my experience. The mechanics should take pride in their work and I don't know if they are just too much in a rush or don't really know how to do this type of work, however they must be getting a lot of recall work for the airbags as this involves almost every XF sold before 2015. I expect a much higher level of competency and quality especially from dealer. But I guess that is why I have my own trusted independent Jaguar mechanic do the work on my cars. Three positives: They fixed it for no charge, they didn't try to weasel out of their own mistake, they provided a loaner car for the inconvenience of the service, Joe was pleasant to work with.

Harry Fang Apr 23, 2018

At first, I would say their sales team is very professional and friendly. They understand what customers need and deal accordingly. However the whole experience of buying and servicing a car from them has been worse, stressful and quite literally harassing for us. My family bought 03 cars from them, Evoque, F-pace and a Velar. There is a safety issue in the Velar which neither Range Rover nor the dealership reached out to us to inform that there might be something of concern. We came to know this after risking our lives at 70mph on Turnpike and then when we looked up online, we called them to inquire about it. Nonetheless they said, they can get it fixed. So we drop our car at the dealership on 11Jan2018 and take a loaner. On 15Jan2018, I get a call from their service guy (we don't want to take any names) that everything is fixed. We went there, took our car. We just drove 1 mile and had to return to the dealership as the issue was not fixed at all. The dealership never bothered to check if the issue was resolved. They just replaced the part and gave it to us. We had to take the loaner again and go home. From then onwards I had been calling the service guy almost every other day. He never picks up the phone and never returns the calls. The car has been sitting in their dealership since a month now and no one replies. Finally, I get a call on 08Feb2018 (yes, almost a month later) that the issue is fixed and they offer to drop the car at our home (we live in Baltimore). We said NO. We will pick up our car because we were damn sure they will mess up again. We reach there on 09Feb2018 to pick up our car. When we reached there, the service guy tells us, "well, technically the car is not fixed and there is nothin they can do about it. Range Rover people themselves cannot figure out what's happening. Right now they just made some changes which will block certain functioning of the vehicle and therefore won't cause any problem." I was so angry. Can you believe it, after spending a huge amount on buying the car, all I get is crap, a non-functioning vehicle. I told them, I would like to test drive the car. And not to my surprise the day-light on driver side was NOT working. They did not even bother checking out the car if the car is fully functional or not before giving it to the customer. This is their level of service satisfaction guarantee. They could not even see that the headlights are not working in a brand new car. Also, the car was dirty on the outside AND the inside. WORST SERVICE ever. And the service guy tells me to take it home. I said, I am not that crazy to drive a car without one headlight and I am NOT taking back an undone car. I had to force him to make him understand this. Someone at the dealership (again, not taking names) tells me, "to be honest, I would tell everyone to buy Velar next year, and not now" At first, this means I made a mistake by buying this car now, I should have waited. It was so disheartening to listen to this. Range Rover-Is this the message you want your customers to get-to not buy THE AVANT GARDE RANGE ROVER? Am I wrong in buying this car? If so, I would be glad to get a full refund on the car-a car which was driven just 2000 miles before going in for service for over a month. I took my family to buy cars from them and I swear to god I'm never going to buy even a single thing from them. The car is still in their dealership since 11Jan2018 and I am pretty sure they will mess it again. I am just looking for a way to get out of this mess. May God help me because Range Rover certainly can not.

Sohit Gupta Feb 11, 2018

I'm writing this review because I kept getting emails to do so, otherwise I would have just left well enough alone. I really wish I had read the reviews online before coming to this dealership! My experience was similar to what I have now read (check Google) Let me start by saying I love my car, but I knew I would. I searched for it all over the eastern seaboard before settling on buying it. My problem was that the car I was looking for was hard to find and this was one of only 2 dealers in the area that had it. I had done all the research, Carfax, cost factor, recall, NTSB, etc. . . beforehand and this was the best car for the money, year, mileage. Even compared it to other cars vs. price vs. mileage nationwide. This was an easy sale for the company. No real work involved on their part. First - We had a young guy (said he was new) as our sales person. He was pleasant enough, great conversationalist, but not enough sales training. If I hadn't done all of the hard work or wasn't looking for a specific car, he would have lost the sale. Lucky him, this was handed to him. Management needs to definitely step up on training! Second - They were supposed to mark my car sold (it was 830pm) until I could get to the bank in the morning with the buyers order. I came back the 2nd day with fully payment in hand and another salesperson had taken the keys with her so that no one else could 'show' the car - the car that was marked sold! Wasted hours waiting for the keys to be returned, because there was also no 2nd key! Third - Their finance guy was not there to sign papers. How do you run a sales business with no one to complete the contracts? The seemed to only have one person to handle this part of the operation. No back-up plan. He was at a training, so we waited for hours. (for him and the keys to return!) I repeat that am happy to have the car I wanted, but I would never deal with this dealership again. I've had better (and more fine-tuned) experiences buying cars from side of the road used car lots. I expected a lot more from a company that sells high-end vehicles. There werent enough (fake) apologies from their GM to excuse this place and their business practices.

Californiak Kellie Mar 20, 2017

I am using the service department for at least 5 years. I witnessed how the facility and the service kept changing. To start with, the facility has improved and looks very good. The customer service guys are also nice and seem willing to do the best job. However, in overall, every time I have visited the service department, I got one or another disappointment, if not frustration. My disappointment is mainly with the real service, rather than with the way it is presented in the lobby. Fist, my observation is that whatever deal or special I have been offered (and these guys would very seldom offer you any special at all), the service always ended up more expensive than anywhere else (I am comparing only Land Rover service departments). Second, each next morning after the service I get a low tire pressure message, until I realized that they are always deflating my tires to 30-32 psi, while it is clearly said that the recommended pressure is 35 psi. It seems that they do that intentionally, and I do not know why. Third, there has not been a single case in my record, when they did not forget to reset the oil change data on the computer. As a result, after a couple of months I would forget when is the next time oil change due. In one occasion they charged me for a tire rotation, but later I realized that they actually did not do it. Once my battery started dying and they serviced it, but several days later I realized that the battery has lost water and died again. I opened that caps and added water myself and solved the problem for many months ahead. What service they did if they forgot to check the water level??? These and other reasons make me to think, that whatever $ these guys charge, it always ends up that you pay more on a long run. And, this still does not mean, that these guys are low cost, no! I have other things to say, but in overall I would not advise anybody using the service of Manhattan's Jaguar-Landrover of Bethesda.

George Aug 25, 2014

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